Global Service Action
Number: N961

SERVICE ACTION
Subject:

Publication No.: N961
Model: Defender (LE)

Blanking Connector - Install

Model Year: 2025
Date of Issue: 23 January 2025
Expiry Date: 31 January 2027

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.

For the
Attention
of:

The approved JLR retailer / authorized repairer.

Important: NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR
retailer / authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an
authorized JLR retailer / authorized repairer to determine if this campaign applies to a specific vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this
campaign.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
On certain 2025 model year Defender vehicles, a junction box blanking connector is missing.
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
JLR retailers / authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such
time as the repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.



The following applies to:
[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:



The following applies to:
[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer / authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

SERVICE INSTRUCTION - N961
Parts Information
The parts below should be ordered through JLR in the normal manner.

Description

Part Number Qty

Connector housing LR146512

1

Sealing caps

2

419129525

SROs
Description

SRO

Time

Install blanking connector 05.10.10 0.1
Drive in/drive out

02.02.02 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as
guidance only. Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code N961 with the relevant option code from the table below. As option codes are used
there is no requirement for you to enter SROs or parts, these are included for information only.

Program Code Option

Description

SRO

Time Part Number Qty

N961

A

Install blanking connector 05.10.10

0.1

LR146512
419129525

1
2

N961

B

Install blanking
connector
Drive in/drive out

0.1
0.2

LR146512
419129525

1
2

05.10.10
02.02.02

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the
workshop for this action alone to be undertaken.

Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated
otherwise in this campaign.

Customer Reimbursement and Related Damage Process

NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can
be found in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).

SERVICE INSTRUCTION
NOTES:
Some variation in the illustrations may occur, but the essential information is always correct.
Some components shown removed for clarity.

1. Open the hood.

2. Install the 2 new sealing caps into the new connector housing as shown
in the illustration.



3. Install the blanking connector as shown in the illustration.



4. Close hood.