NHTSA ID Number: 11013702
Manufacturer Communication Number: Circular 06XG_20250108
TSB/Document Date: 2025-02-05
Summary
There may be an unfavorable software configuration within the body control module (HCP4) architecture. As a result, it may sometimes not be possible to unlock the vehicle from the outside. A software update will be carried out to correct the issue. Updated Affected Vehicle Chart Added new instructions for criteria 02 vehicles Added note in work instructions about Windows firewall message
Service Action
Code: 06XG
Subject
Body Control Module (HCP4) Software
Document History
Date
Summary
01/08/2025
Updated Affected Vehicle Chart
Added new instructions for criteria 02 vehicles
Added note in work instructions about Windows firewall message
12/20/2024
Original publication
Affected Vehicles
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
Vehicle
Count
USA
USA
USA
CAN
CAN
2025
2025
2025
2025
2025
2025
2025
2025
2025
2025
Q6 E-TRON
Q6 E-TRON QUATTRO
SQ6 E-TRON
Q6 E-TRON QUATTRO
SQ6 E-TRON
875
4309
341
456
76
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
About this Service
Action
Code Visibility
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
There may be an unfavorable software configuration within the body control module (HCP4)
architecture. As a result, it may sometimes not be possible to unlock the vehicle from the
outside. A software update will be carried out to correct the issue.
On or about December 20, 2024, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in January 2025. Owner letter examples will be added at a
later date.
Campaign Expiration
Date
This campaign expires on November 30, 2029. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
costs associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi
of America, Inc. and Audi Canada. All Rights Reserved.
06XG Page 1 of 15
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number
Damage Code
Parts Vendor Code
Claim Type
06XG
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash
Vehicle Loaner
Mark labor as causal
Do not claim wash under this action
See special claiming instructions for rental/loaner claiming.
NOTE: A 2nd claim must be entered for rental/loaner claiming
Criteria I.D.
ALL
LABOR
Labor Op
Time Units
Description
0151 00 40
100
Connect vehicle diagnostic tester, perform
flashing procedure
Includes bus sleep cycles, adaptation drives
and additional work
2706 89 50
10
Connect battery charger
NOTE: Add the following labor operation ONLY if flash errors occurred:
0150 99 99
Time stated on
diagnostic protocol
*Additional work in the event the flash process
was interrupted due to a flash error
*If the flash routine is interrupted one or more times and this results in additional work for the
person performing the routine, this can be billed for as part of the claim for the campaign.
For this purpose, the work sequence described in the campaign instructions must be
followed and the individual notes and preparations must be complied with.
The diagnostic log(s) must always be uploaded.
As additional evidence, a short description of the problem relating to the interruption must
be provided in the SAGA comment field.
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
06XG Page 2 of 15
Vehicle Loaner
(if required)
Enter vehicle loaner claim as a separate (2nd) claim
Claim Type
7 MO
Service Number
06XG
Damage Code
0010
Parts Vendor Code
002
Outside Labor Operation
LOAN1600
(letter O, not number 0)
Enter dollar amount on rental/loaner
invoice:
US Dealers - $50 max per day
Canadian Dealers - $60 max per
day
Maximum of one day
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
06XG Page 3 of 15
Required Tools
Battery Tester/Charger
Diagnostic Tester
-VAS5908-
-VAS6150X/VAS6160X-
(or equivalent charger with
a current rating of at least
90A)
(or equivalent)
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
All campaigns/actions with a repair available must be
performed in order of the Start date . The
oldest should be performed first (unless otherwise
noted in the repair instructions).
Proceed to Section B
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
06XG Page 4 of 15
Section B – HCP4 (DA 0009) Control Module Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.
Refer to the “Current ODIS Service Version” circular found in Elsa2Go Service References.
The Firewall settings are configured properly:
•
Refer to the latest version of “VAS Diagnostic Device Firewall Settings” found in Elsa2Go Service
References.
The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•
Battery voltage must remain above 12.5 volts (or higher, if directed in the work instructions) for
the duration of the software update. Failure to do so may cause the update to fail, which could result
in damage to the control module. Control modules damaged by insufficient voltage will not be
covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update, which
could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.
Flash process through “Audi Flashing” not Guided Fault Finding (GFF).
•
DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to
take longer. Requests for additional time will not be considered.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth or Wi-Fi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or Wi-Fi.
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
06XG Page 5 of 15
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
IMPORTANT
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software
Version Management (SVM) Operating Instructions for the US, or 2037026: Working with the Software Version
Management (SVM) for Canada.
The SVM Process must be completed in its entirety, so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
IMPORTANT
If the software update fails for any reason, ODIS feedback must be sent prior to further diagnosis. This ensures the
failure/error is reported. Failure to do so may result in non-payment of consequential requests for additional time or
parts.
NOTE
The required repair authorization process for the Q6 e-tron launch is not required if there is no customer compliant
related to the problem description.
CRITICAL REPAIR STEP
STOP!
Only one vehicle key is permitted inside the vehicle during the software update. The key must be
positioned on the hazard warning light switch and not in the cupholder .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
06XG Page 6 of 15
CRITICAL REPAIR STEP
STOP!
•
Record the customer’s current privacy mode (mobile data) settings for use after the software update.
•
Turn on privacy mode by switching the mobile data off in the HMI:
o Home Screen Menu > Settings > Privacy settings > switch off mobile data.
•
Please inform the customer that privacy mode is deactivated and may need to be reactivated.
•
In isolated cases, the existing key user may be deleted at the end of the software update. In such cases,
please inform the customer that the key user needs to be added again; the username and password are
required for this purpose.
CRITICAL REPAIR STEPS
STOP!
Before starting programming, it is essential to perform
the following actions for the -VAS5908- battery charger.
Switch it off and back on again. The battery charger’s default setting will switch the charger off automatically after a
period of time if it is not switched off and back on.
The battery charger’s display must have switched off before it is restarted.
Operate it in charging mode.
Set it to a charging voltage of 14.8 Volt (access code 6161 may be necessary or activate DIAG+ mode by pressing
and holding the select button if the charger has not been connected to the battery or has not been started). Refer to
the battery charger owner’s manual for further information. DO NOT change any settings that will damage the
charger or the vehicle.
If the software update is performed with an insufficient charging voltage, damage to one or more control units may
occur.
After the software update has been performed, the battery charger must be restored to the original voltage value.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
06XG Page 7 of 15
CRITICAL REPAIR STEP
STOP!
When flashing the Q6 e-Tron and all future Audi models, ensure that port 8080 on your diagnostic
device is enabled for incoming TCP connections. Please contact your local IT administrator as needed.
If there are any support-related queries, please contact ODIS service support. The relevant firewall
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TSB/Document ID: Circular 06XG_20250108
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-08
MFR Internal Campaign ID/Software Version: 06XG
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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