NHTSA ID Number: 11013260
Manufacturer Communication Number: 24-NA-132
TSB/Document Date: 2025-01-30
Summary
Warranty Administration - Claim Submission for Field Actions using Vehicle Wide Programming.
Bulletin No.: 24-NA-132
Service Bulletin
Date: January, 2025
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Claim Submission for Vehicle Wide Programming
Model:
Model Year:
from
VIN:
to
LYRIQ
2023
2025
XT4
2024
2024
Escalade Models
2025
2025
Escalade IQ
2025
2025
OPTIQ
2025
2025
Blazer EV
2024
2024
Colorado
2023
2023
Equinox EV
2024
2025
Tahoe
2025
2025
Silverado EV
2024
2025
Suburban
2025
2025
Canyon
2023
2023
2024
2025
2022
2025
Sierra EV
2024
2025
Yukon Models
2025
2025
Involved Region or Country
from
to
—
—
All
All
North America
Important: Service agents must comply with all International
, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
Important: For complete technical instructions for Vehicle Wide Programming, please refer to Service Bulletin 24NA-113.
The following information introduces new Warranty Claim Codes associated with Vehicle Wide Programming events
and provides instruction on how to submit all associated labor for the programming performed.
Copyright 2025 General Motors. All Rights Reserved.
Page 2
January, 2025
Bulletin No.: 24-NA-132
Vehicle Wide Programming Warranty Claim Codes
The first three digits of the Warranty Claim Code will identify if the required Vehicle Wide Programming event was
successful:
First Three Digits of
Code
Result
VPY
Successful programming event
VPB
Blocked programming event – The
module(s) are up to date; no
additional programming needed
VPP
Partial programming event
successful - As all modules did not
update successfully in this case,
subsequent programming will be
required.
Note: This programming result will
not close a field action on its own.
It must have a follow up programming event of Successful (VPY) or
Blocked (VPB) programming signifying all modules associated with
the field action have been programmed successfully.
Claim Submission and Documentation Requirements
• Retain the Programming Receipt(s) with the physical copy of the job card (or scan and retain them for dealers
on electronic RO systems).
Important: If GM Authorization is required on the claim, attach all copies of programming receipts to the transaction
to help expedite Warranty Support Center (WSC) claim review.
• Submit claim using Labor Operation 2819505, or for Field Actions, use the Labor Operation listed in the Field
Action Bulletin.
• Using the Programming Receipt, enter the total time listed on the receipt in the Base Labour Time field on the
claim. Round up to the nearest tenth of an hour when appropriate.
• Submit the Vehicle Wide Programming setup time in the Additional Time field.
• Enter the Warranty Claim Code listed on the Programming Receipt in the SPS Warranty Claim Code field.
Example of this field from Global Warranty Management:
6694563
Bulletin No.: 24-NA-132
January, 2025
Page 3
Multiple Vehicle Wide Programming Events: If more than one Vehicle Wide Programming event is needed to be
performed due to receiving a partial programming (VPP) status:
• Add the “Total Time” from each Programming Receipt together, then round up the nearest tenth of an hour, and
submit the total in the Base Labour Time field.
• Submit the Vehicle Wide Programming setup time in the Additional Time field.
• Only enter one of the Warranty Claim Codes in the SPS Warranty Claim Code field. It does not matter which
Warranty Claim Code you select to enter; Global Warranty Management will identify the other Vehicle Wide
Programming events completed and will also validate the total time to be paid.
Vehicle Wide Programming and individual module programming events:
• Field Actions that instruct you to program individual modules separately from Vehicle Wide
Programming: Submit the published time provided in the Field Action Bulletin in the Additional Time field with
the setup time.
• Field Actions where a programming failure occurs during vehicle wide programming and the Field
Action Bulletin does not list a separate published time for programming the individual module: Program
the module individually and submit the actual time to perform the programming in Other Labor Hours.
• Warranty (Non-Field Action) Claims: If an individual module update fails when performing Vehicle Wide
Programming, program the module individually and submit as a separate claim line using the SPS Programming
Labor Op (28xxxxx) and published time that corresponds to that module.
Submitting labor when a Blocked Programming Event status (VPB) is given: A Warranty Claim Code beginning
with VPB indicates that all the Vehicle Wide Programming modules already have the necessary software level.
• Submit .1 in the Base Labour Time field.
• Submit .2 for setup time in the Additional Time field.
Field Action Claim Submissions (for regular warranty claims, see chart lower in this bulletin)
Field Action Vehicle Wide
Programming Scenarios
1 event: Field Action
requiring only Vehicle Wide
Programming update. One
Programming Receipt given
with a status Completed
(Warranty Claim code starts
with VPY)
1 event: Field Action
requiring a Vehicle Wide
Programming update. One
Programming Receipt given
with a status Blocked
(Warranty Claim code starts
with VPB)
1 event: Field Action
requiring only Vehicle Wide
Programming update.
Programming receipts given
are for partial programming
event AND a Completed
programming event
Example
Labor
Warranty
Operation
Claim Codes
VPYxxxxxxx Completed
(See field
action
bulletin)
Module(s)
Programme
d
Labor Time
Base Labour
Time Submit actual
Time for Vehicle Wide
Programming Programming event is provided on
Time rounded
Programming Receipt.
Vehicle Wide up to nearest
Programming
.10
Additional
Time Submit setup
time
VPBxxxxxxx Blocked
VPPxxxxxxx Partial
VPYxxxxxxx Completed
Notes
Base Labour
Time Submit .1
See Field Action for allowed for
setup time.
Blocked Status indicates that all
modules are already at Verified
Software Level. Blocked Status
pays .1
(See field
action
bulletin)
Vehicle Wide
Programming
(See field
action
bulletin)
Base Labour
Time for Vehicle Wide
Time Programming event is provided on
Submit actual
Programming Receipt. Add the
Programming
total time listed on each
Time,
Programming Receipt to determine
Vehicle Wide rounded up
the total programming time to
Programming to nearest .10 enter in the Base Labour Time field
Additional
Time –
Submit .2
Additional
Time Submit setup
time
See Field Action for allowed setup
time
Page 4
Field Action Vehicle Wide
Programming Scenarios
1 event: Field Action
requiring a Vehicle Wide
Programming update that
encounters module failures
during programming that
required programming using
SPS2
Example: BCM
January, 2025
Example
Labor
Warranty
Operation
Claim Codes
VPPxxxxxxx Partial
VPPxxxxxxx Partial
0SYxxxxxxx BCM
VPBxxxxxxx Blocked
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TSB/Document ID: 24-NA-132
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
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