GROUP

MODEL

ELE

2025MY
Multiple Models
w/ ccNC Head Unit

NUMBER

DATE

368 (Rev 1, 1/28/2025)

January 2025

TECHNICAL SERVICE BULLETIN
SERVICE ACTION: KIA CONNECT
SUBJECT:

ACTIVATION FAILURE (SA600)

 NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information to access the ‘Dealer Mode’ function and perform a ‘Reset Network’ on
certain 2025MY Multiple Model vehicles listed on page 7 equipped with a Connected Car Navigation Cockpit
(ccNC) head unit to address customer concerns related to activation of Kia Connect due to missing modem
data caused by a data transmission error. Follow the procedure outlined in this publication to access the
‘Dealer Mode’ function and perform a ‘Reset Network’ on the applicable vehicle. Before conducting the
procedure, verify that the vehicle is included in the list of affected VINs.

 NOTICE
A Service Action is a repair program without customer notification that is performed during the
warranty period. Any dealer requesting to perform this repair outside the warranty period will
require DPSM approval.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are
available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affected vehicles.
This issue number is SA600.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.

Page 2 of 7

KIA CONNECT ACTIVATION FAILURE (SA600)

SUBJECT:

Dealer Mode Instructions:
1.

Turn the ignition ‘ON’.

2.

Ensure the radio is tuned to ‘FM’ mode.
Note: The radio does not have to be tuned to a
specific radio station. It only needs to be in ‘FM’
mode.

DL3, KA4, KA4 HEV, MQ4a, MQ4 HEV, MV1, MV1a
3.

Select ‘Setup’.

4.

Select ‘General’.

MQ4a, MQ4 HEV, MV1, MV1a, CL4
5.

Press and hold ‘SETUP’ until the ‘Software
Info/Update’ screen is displayed.

 IMPORTANT
Steps 6 - 11 need to be completed in

smooth succession. If the volume
does not stop EXACTLY on 7, 3, and 1,
the password prompt on step 13 will
not populate.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA600 (Rev 1) Multiple Models January 2025

Page 3 of 7
SUBJECT:

6.

KIA CONNECT ACTIVATION FAILURE (SA600)
Adjust the radio volume to ‘7’.
Note: Ensure ‘FM’ mode is still selected.

7.

Once the volume has been adjusted to ‘7’,
press the bottom right hand corner, as shown.

8.

Adjust the radio volume to ‘3’.

9.

Once the volume has been adjusted to ‘3’,
press the bottom right hand corner, as shown.

10.

Adjust the radio volume to ‘1’.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA600 (Rev 1) Multiple Models January 2025

Page 4 of 7

KIA CONNECT ACTIVATION FAILURE (SA600)

SUBJECT:

11.

Once the volume has been adjusted to ‘1’,
press the bottom right hand corner, as shown.

12.

Select ‘OK’.

The password prompt screen will populate.
13.

2400

Enter password ‘2400’.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA600 (Rev 1) Multiple Models January 2025

Page 5 of 7

KIA CONNECT ACTIVATION FAILURE (SA600)

SUBJECT:

Network Reset in Dealer Mode Instructions:
1.

On

the

‘Dealer

Mode’

screen,

select

‘Connected Car Service’.

2.

Select ‘Reset Network’.

3.

Select ‘Yes’ to continue resetting the network.

4a.

Turn the ignition ‘OFF’.

4b.

Turn the ignition ‘ON’.

5.

Select ‘Setup’.

6.

Select ‘Kia Connect’.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA600 (Rev 1) Multiple Models January 2025

Page 6 of 7

KIA CONNECT ACTIVATION FAILURE (SA600)

SUBJECT:

7.

Select ‘Activate Service’.

8.

One (1) of two (2) pop ups will populate.
•

If either of the pop ups displayed to the
right populate, select ‘Activate’.

•

If the pop up to the right populates,
select ‘Agree’

9.

Use a paperclip or pick to press the pinhole on the navigation system.

MQ4a and MV1a are shown for reference purposes only.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA600 (Rev 1) Multiple Models January 2025

Page 7 of 7

KIA CONNECT ACTIVATION FAILURE (SA600)

SUBJECT:

AFFECTED VEHICLE RANGE:
Model

Production Date Range

EV9 (MV1a)

November 20, 2024 to December 08, 2024

Sorento (MQ4a)

November 13, 2024 to November 26, 2024

K5 (DL3 PE)

September 14, 2024 to November 16, 2024

Carnival (KA4 PE)

September 11, 2024 to November 26, 2024

Carnival HEV (KA4 PE HEV)

September 11, 2024 to December 16, 2024

Sorento HEV (MQ4 PE HEV)

October 28, 2024 to November 08, 2024

EV9 (MV1)

December 02, 2024 to December 06, 2024

K4 (CL4)

November 16, 2024 to December 17, 2024

WARRANTY INFORMATION:
N Code: N99 C Code: C99
Model

Claim

Causal

Type

P/N

MV1a

96510

MQ4a

DO700

Qty.

Repair

Labor Op

Op

Replacement

Description

Code

Time

P/N

(SA600A)
0

ccNC – Dealer Mode

240A46R0

and Network Reset

0.3
M/H

Qty.

N/A

0

N/A

0

N/A

0

DL3
KA4
KA4
HEV

V

MQ4

96510
L2GA0

(SA600B)
0

ccNC – Dealer Mode

240246R0

and Network Reset

0.3
M/H

HEV
MV1

96510

CL4

GG150

(SA600C)
0

ccNC – Dealer Mode
and Network Reset

250M01R0

0.3
M/H

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
SA600 when accessing the KDealer+ system.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA600 (Rev 1) Multiple Models January 2025