18-NA-180 Service Bulletin/Repair Instructions

Bulletin No.: 18-NA-180
Service Bulletin
Date: January, 2025
WARRANTY ADMINISTRATION

Subject:
Brand:
Warranty Administration – Lithium-Ion Battery Exchange Process and

Transaction Submission Information

Model:
Model Year:

from
to
VIN:

from
to
—
—
Propulsion:
Transmission

:
Hybrid/EV
—
BrightDrop

Buick

Cadillac
Passenger Cars and

Light Duty Trucks
2025 and Prior
Chevrolet

GMC

Involved Region or Country
United States and Canada
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws

applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,

preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a

conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you

must follow those applicable laws.

Effective January 1, 2024 (U.S.) and February 15, 2024 (Canada), GM is changing part of the process for LithiumIon battery packs and modules (sections and kits) used for warranty and recall repairs. Rather than dealers

exchanging battery packs/modules with no upfront cost and receiving an administrative allowance upon job

completion, dealers will now order and pay for battery packs/modules upfront and receive their approved parts

markup based on the Dealer price that will now be published in GM’s Electronic Parts Catalog (EPC) upon

submission of a claim in accordance with GM’s Service Policies & Procedure Manual.

This enhanced structure will help further customer EV adoption by making repairs for battery packs/modules

affordable for customers in the event a retail repair is required. The availability of affordable EV repairs will also help

drive these customers back to GM dealerships for their service needs.
New Interim Additional Labor Compensation

To respond to concerns raised that dealerships are learning new technology and new processes related to the

continued EV transition, including developing efficient repair, safety, return, and other associated processes, GM will

provide dealers with the ability to claim up to $500 ($624 in Canada) in additional labor on all job cards for battery

pack/module replacements. This Interim Additional Labor Compensation is intended to be phased out over time and

will be re-evaluated after June 30, 2025. During this acclimation period, dealers are encouraged to take advantage

of the job time study amendment process to provide feedback if tasks are consistently taking longer than the times

listed in GM's time guide.
Ordering

The logistics behind the Lithium-Ion exchange program will remain in place: dealers will still order the subject

Lithium-Ion battery packs and modules through GM’s authorized Battery Service Centers (BSCs), all orders must be

for an existing VIN requiring service, and these orders must still be pre-approved through the GM Technical Assistance Center (TAC). Once approved through TAC, contact the following for part exchange:

• U.S Dealers (Ultium Vehicles): Contact Label Master via Global Connect, EV High Voltage Battery Orders &

Returns, Label Master Portal or 1-844-931-4966.
Copyright 2025 General Motors. All Rights Reserved.
Page 2
January, 2025
Bulletin No.: 18-NA-180
• U.S. Dealers (Non-Ultium Vehicles): Contact Speirs New Technologies via Global Connect, EV High Voltage

Battery Orders & Returns, SNT ALFRED portal or (833) 334-6272.

• Canada Dealers: Contact York Electronic at (888) 650-9675. York Electronics is the GM authorized Battery

Service Center (BSC) in Canada.

The Battery Service Center (BSC) will notify GM of the order which will generate an invoice to the dealer for the cost

of the Lithium-Ion battery or module based on current catalog pricing.
Reference Information Table

The following reference information table is a summary of model years, vehicles, components, applicable bulletins,

and Labor Operations. This list is subject to change. Components referenced in the table below are covered per the

terms of the New Vehicle Limited Warranty for a minimum period of 8 years or 100,000 miles (160,000 km),

whichever comes first. Certain emissions coverages may have a longer coverage period. Refer to the vehicle’s

Limited Warranty and Owner Assistance Information booklet for warranty details.

Important: Select EV Batteries are under TAC restriction and require TAC authorization for replacement. Please

refer to applicable bulletin listed below for details and requirements.
Reference Information

Applicable Vehicles
Component
2012-2016 Buick

LaCrosse

2012-2017 Buick

Regal
Generator Control and Battery

Module Replacement (Powerpack)

Generator Battery Section

Replacement
2018-2019 Buick

LaCrosse
Bulletin Number
Labor Operation

(Refer to LTG for

Published Times)
Net / Admin

Allowance*
18-NA-236
5031400

(Powerpack)

5031050 (Battery

Section)
$270.00 (Powerpack)

$170.00 (Battery

Section)
High Voltage Battery Replacement

Cell Battery Module Replacement
18-NA-236
5031630 (Battery)

5030410 (Cell

Battery Module)
$250.00 (Battery)

$250.00 (Cell Battery

Module)
2014-2016 Cadillac

ELR
Drive Motor Battery Replacement

Drive Motor Battery Section (Cell

Battery) Replacement

Drive Motor Generator Battery

Overhaul
18-NA-236

19-NA-214

19-NA-242
5031030 (Battery)

5030290 (Battery

Section)

5031742 (Overhaul)
$400.00 (Battery)

$250.00 (Battery

Section)
2017-2018 Cadillac

CT6 Plug-in
Hybrid EV Battery Pack

Replacement
19-NA-203
5031630 (Battery)
$500.00 (Battery)
2013-2014 Chevrolet

Malibu ECO
Generator Control and Battery

Module Replacement (Powerpack)

Generator Battery Section

Replacement
18-NA-236
5031400

(Powerpack)

5031050 (Battery

Section)
$270.00 (Powerpack)

$170.00 (Battery

Section)
2014 Chevrolet Impala

ECO
Generator Control and Battery

Module Replacement (Powerpack)

Generator Battery Section

Replacement
18-NA-236
5031400

(Powerpack)

5031050 (Battery

Section)
$270.00 (Powerpack)

$170.00 (Battery

Section)
2014-2016 Chevrolet

Spark EV
Drive Motor Battery Replacement
19-NA-192

22–NA-233
5031030 (Battery)

5031742 (Overhaul)
$400.00 (Battery)
2016-2019 Chevrolet

Malibu E2 HEV
Drive Motor Generator Battery

Replacement

Drive Motor Generator Battery

Section Replacement
18-NA-236
5031630 (Battery)

5030410 (Section)
$400.00 (Battery)

$250.00 (Section)
2011-2015 Chevrolet Volt
Drive Motor Generator Battery

Replacement

Drive Motor Generator Battery

Section Replacement

Drive Motor Generator Battery

Overhaul
18-NA-236

19-NA-214

19-NA-242
5031030 (Battery)

5030290 (Section)

5031742 (Overhaul)
$400.00 (Battery)

$250.00 (Section)
Bulletin No.: 18-NA-180
January, 2025
Page 3
Applicable Vehicles
Component
Bulletin Number
Labor Operation

(Refer to LTG for

Published Times)
Net / Admin

Allowance*
2016-2019 Chevrolet Volt
Drive Motor Generator Battery

Replacement

Drive Motor Generator Battery

Section Replacement
18-NA-236

19-NA-214
5031030 (Battery)

5031700 (Section)
$400.00 (Battery)

$250.00 (Section)
2016-2018 Chevrolet

Silverado
High Voltage Battery Replacement

Cell Battery Module Replacement
18-NA-236
5031630 (Battery)

5030410 (Cell

Battery Module)
$250.00 (Battery)

$250.00 (Module)
2016-2018 GMC

Sierra
High Voltage Battery Replacement

Cell Battery Module Replacement
18-NA-236
5031630 (Battery)

5030410 (Cell

Battery Module)
$250.00 (Battery)

$250.00 (Module)
Drive Motor Battery Replacement
18-NA-236

19-NA-194

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