Daimler Truck

North America LLC Field Service Campaign

SF711A
Creation Date: January 2025
Subject: Automatic Low Voltage Disconnect Switch
Models Affected
Make Model Model | Model | Prod. Prod.

Yr. Start | Yr. End | Start Date | End Date

2025 December | September

Thomas Built Buses Saf-T-Liner C2 Jouley Electric School Buses 2021 14, 2019 25, 2024

General Information

On behalf of the entity listed below, Daimler Truck North America LLC (DTNA), is initiating Field Service Campaign SF711
to modify the affected vehicles.
= _ Wholly owned subsidiary Thomas Built Buses (TBB)

PROBLEM: On the affected vehicles, the automatic low voltage disconnect switch was removed.
SOLUTION: The automatic low voltage disconnect switch will be installed.

There are approximately 1518 vehicles involved.

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery
of a vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable
time after receiving notification.

Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions

Please refer to the attached work instructions.

Replacement Parts

If our records show your dealership has ordered any vehicle(s) involved in campaign number SF711, a list of the
customers and vehicle identification numbers will be available on DTNA Portal. Please refer to this list when ordering
parts for this recall.

Table 1 — Replacement Parts for SF711
Group Part/Kit Description Part Number Qty
A KIT,SVCE,MOD 290 A66-01179-290 tea.

Daimler Truck
North America LLC

SF711A
Creation Date: January 2025

Field Service Campaign

Removed Parts

0 For U.S. and Canadian Dealers, use the part disposition to determine how to manage removed parts (return,
scrap, etc.). Dispositions are available at the date of the repair.

O For Export Dealers, destroy removed parts unless otherwise advised.

Claim Reimbursement - Labor Allowance

IMPORTANT: OWL must be viewed prior to performing the campaign to ensure the vehicle is involved and the campaign
has not been previously completed. Also, check for a completion sticker prior to beginning work.

You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim
through the Warranty system within 30 days of completing this campaign.

© In OWL, use the ‘Retrieve’ function and select the appropriate procedure. This will auto-populate the PFP,
component code, replacement parts, cause, corrective action and SRT code.

Table 2 - Claim Reimbursement Table

Claim Type Field Service Campaign
Campaign SF711 Group A

VMRS Component Code F99-999-005

Cause Code A1—Campaign
Primary Failed Part 25-SF711-000

Table 3 — Labor Allowance for SF711

Time
Groups Procedure Allowed SRT Codes Corrective Action
(hours)
Group A Auto Low Voltage Disconnect Switch 1.0 996-F 160A 4
Installation 12-Repair Recall/Campaign

Daimler Truck . . .
North America LLC Field Service Campaign

SF711A
Creation Date: January 2025

Claims for Credit

Claim type is Field Service Campaign

In the Campaign field, enter the campaign number and appropriate condition code (SF711 - A).
In the Primary Failed Part field, enter 25-SF711-000.

In the Parts section, enter the appropriate kit number as shown in the Replacement Parts Table.
The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.

U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the
following:

0 Accept the documentation of the previous repair.

0 Make a brief check of the customer's paperwork to see if the repair may be eligible for reimbursement. (See
the ‘Copy of Owner Letter’ section of this bulletin for reimbursement guidelines.)

0 Submit an OWL Recall Pre-Approval Request for a decision.

O Include the approved amount on your OWL claim in the Other Charges section.
0 Attach the documentation to the pre-approval request.

0 If approved, submit a ‘based on claim’ for the pre-approval.

0 The Dealer is required to reimburse the customer the appropriate amount.

ooo a0o 0a

IMPORTANT: OWL must be viewed prior to performing the campaign to ensure the vehicle is involved and the campaign
has not been previously completed. Also, check for a completion sticker prior to beginning work.

U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAPortal.com/WSC, if
you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your
International Service Manager.

U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts
Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must
be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess
inventory is not returnable.

The letter notifying U.S. and Canadian vehicle owners is included for your reference.

Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter
301), requires the owner's vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states
that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time.
However, circumstances of a particular situation may reduce the 60-day period. Failure to repair a vehicle within a
reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent
vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act
further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send
a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward
this notice to its distributors and retail outlets within five working days.

Daimler Truck . . .
North America LLC Field Service Campaign

SF711A
Creation Date: January 2025

Copy of Notice to Owners

Subject: Automatic Low Voltage Disconnect Switch

Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, and Thomas Built Buses is initiating Field Service Campaign SF711 to modify specific Thomas Built Buses
Saf-T-Liner C2 Jouley electric school buses, manufactured December 11, 2019, through September 25, 2024.

On the affected vehicles, the automatic low voltage disconnect switch was removed.

The automatic low voltage disconnect switch will be installed.

Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts are
available at the dealership. The campaign will take approximately one hour and will be performed free of charge. To
locate an authorized dealer, search online at Daimler-TruckNorthAmerica.com/Contact-us. Scroll down to “Locate a
Dealer’ and select the appropriate brand.

This Field Service Campaign will terminate on January 31°‘, 2026. Please make sure the campaign is completed prior to
this date. Work completed after this date will be done at the customer's expense.

As stated in the terms of your express limited warranty, Daimler Truck North America LLC will not pay for any damage
caused by failure to properly maintain your vehicle. Daimler Truck North America LLC considers the work necessary
under this campaign to be proper maintenance and will, therefore, not pay for any damage to your vehicle caused by your
failure to have the repairs that are the subject of this campaign performed in a reasonable time.

Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday through
Friday, e-mail address: [email protected], or the Customer Assistance Center at (800) 385-4357, if
you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Daimler Truck

North America LLC Field Service Campaign

SF711A
Creation Date: January 2025
Work Instructions
Subject: Automatic Low Voltage Disconnect Switch
Models Affected
Make Model Yrestart | Yr-End | Start Date | End Date
Thomas Built Buses | Saf-T-Liner C2 Jouley Electric School Buses | 2021 2025 Or sots, eee oot

Installation of the Automatic Low-Voltage Disconnect (ALVD)
Switch

For vehicles in SF711A, the FL968 repair must be completed beforehand if the vehicle is part of the FL968 Automatic Low
Voltage Disconnect Switch affected population.

Has the FL968 repair been completed on the vehicle?

YES — Proceed to the steps below.

NO -— FL968 must be completed per the work instructions provided in that campaign before proceeding with the
steps below.

Proceed to the steps below.

1. Park the vehicle on a level surface, place the vehicle in neutral, shut down the vehicle, and set the parking brake.
Chock the tires.

Daimler Truck . . .
North America LLC Field Service Campaign

SF711A
Creation Date: January 2025

Turn the manual 12V battery cut-off switch to the OFF position.

Slide out the battery tray located in the battery box.

Loosen the fastener and disconnect the ground cable terminal, items 4 and 3 in Fig. 1, from the 12V battery.
Loosen the fastener and disconnect the positive cable terminal, items 2 and 1 in Fig. 1, from the 12V battery.

a PF YN