NHTSA ID Number: 11013157
Manufacturer Communication Number: 21-012-25 REV.A
TSB/Document Date: 2025-01-28
Summary
"Rear Selective Thrust Washer Failure Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0218-00 - Transmission High Temperature Operation Activated. ● P0716-00 - Input Speed Sensor 1 Circuit Performance. ● P0729-00 - Gear 6 Shift Incorrect Ratio. ● P0731-00 - Gear 1 Shift Incorrect Ratio. ● P0732-00 - Gear 2 Shift Incorrect Ratio. ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P0734-00 - Gear 4 Shift Incorrect Ratio. ● P0735-00 - Gear 5 Shift Incorrect Ratio. ● P0841-00 - Transmission Fluid Pressure Sensor/Switch 1 Circuit Performance. ● P0868-00 - Transmission Fluid Pressure Low. ● P0871-00 - Transmission Fluid Pressure Sensor/Switch ""C"" Circuit Range/Performance. ● P0876-00 - Transmission Fluid Pressure Sensor/Switch ""D"" Circuit Range/Performance. ● P0944-00 - Loss Of Hydraulic Pump Prime. Customers may also comment on one or more of the following: ● Hard shifting into gear. ● Vehicle enters into limp home mode. This bulletin involves replacing the transmission"
Technical Service Bulletin (TSB)
Rear Selective Thrust Washer Failure
REFERENCE:
TSB: 21-012-25 REV. A
GROUP: 21 - Transmission and Transfer
Case
Date:
January 23, 2025
REVISION: 21-012-25
VEHICLES
AFFECTED:
2024 (D2) RAM
3500 Pickup
MARKET APPLICABILITY:
2024 (DJ) RAM 2500 Pickup
MEA
NA
This bulletin applies to vehicles built on or after June 14, 2024 (MDH
SA
IAP
0614XX) and on or before September 04, 2024 (MDH 0904XX) equipped
with the 6.7L I6 Cummins Turbo Diesel Engine (Sales Code ETL) and a
EE
CH
6-Spd Automatic 68RFE Transmission (Sales Code DG7).
CUSTOMER
SYMPTOM:
Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must
exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):
● P0218-00 - Transmission High Temperature Operation Activated.
● P0716-00 - Input Speed Sensor 1 Circuit Performance.
● P0729-00 - Gear 6 Shift Incorrect Ratio.
● P0731-00 - Gear 1 Shift Incorrect Ratio.
● P0732-00 - Gear 2 Shift Incorrect Ratio.
● P0733-00 - Gear 3 Shift Incorrect Ratio.
● P0734-00 - Gear 4 Shift Incorrect Ratio.
● P0735-00 - Gear 5 Shift Incorrect Ratio.
● P0841-00 - Transmission Fluid Pressure Sensor/Switch 1 Circuit Performance.
● P0868-00 - Transmission Fluid Pressure Low.
● P0871-00 - Transmission Fluid Pressure Sensor/Switch "C" Circuit Range/Performance.
● P0876-00 - Transmission Fluid Pressure Sensor/Switch "D" Circuit Range/Performance.
● P0944-00 - Loss Of Hydraulic Pump Prime.
Customers may also comment on one or more of the following:
● Hard shifting into gear.
● Vehicle enters into limp home mode.
CAUSE:
Rear selective thrust bearing cracking
This bulletin supersedes Technical Service Bulletin (TSB) 21-012-25, date of issue January 21, 2025,
which should be removed from your files. All revisions are highlighted with **asterisks** and include
an updated Spare Parts table.
REPAIR SUMMARY:
This bulletin involves replacing the transmission.
M21 FSAR-TSB-4997
-2-
CLAIMS DATA:
Labor Operation No:
21-00-33-91
Failure Code
Labor Description
Transmission - Replace
(3 - Highly Skilled)
ZZ
Skill Category
21 - Transmission
Labor Time
3.2 Hrs.
Service Action
RELATED LOPS:
Labor Operation No:
21-00-19-67
21-00-19-68
Labor Description
4x4 Equipped
(3 - Highly Skilled)
Skid Plate Equipped
(3 - Highly Skilled)
Skill Category
21 - Transmission
Labor Time
1.0 Hrs.
21 - Transmission
0.1 Hrs.
Description
Automatic Transmission
68RFE
Torque Converter Bolts
Fluid, Auto Transmission
ATF+4, Quart, Standard
MS 9602-F
Notes
SPARE PARTS:
Qty
1
Part No.
K52109056AC
6
**(AR)**
K06508406AA
K68218057LA
**Tranmissions come
prefilled and only
require a top off of
fluid**
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/
Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other
than the ones listed above are present, record the issues on the repair order and repair as necessary before
proceeding further with this bulletin.
If the customer describes any of the symptom listed above in the customer symptom section, perform the
Repair Procedure.
-3-
M21 FSAR-TSB-4997
SPECIAL TOOLS/EQUIPMENT:
Description
wiTECH or Equivalent
Disconnect Tool
Ref. No.
9546
Notes
Essential Tool
REPAIR PROCEDURE:
1. Replace the transmission. Refer to the detailed service procedures available in DealerCONNECT/Service
Library under: Service Info> 21 - Transmission and Transfer Case / Automatic - 68RFE / Removal and
Installation.
2. Using wiTECH, perform a Quick Learn Procedure.
3. Clear DTCs.
POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
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TSB/Document ID: 21-012-25 REV.A
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System: Rear Selective Thrust Washer
MFR Component Subsystem:
Previous TSB | Next TSB |
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