NHTSA ID Number: 11013073
Manufacturer Communication Number: 24-NA-113
TSB/Document Date: 2025-01-23
Summary
This service bulletin provides information for dealers/technicians on Vehicle Wide Programming Instructions.
Bulletin No.: 24-NA-113
Service Bulletin
Date: January, 2025
INFORMATION
Subject:
Brand:
Vehicle Wide Programming Instructions
Model:
Model Year:
from
to
Escalade IQ
2025
2025
Escalade
2025
2025
LYRIQ
2023
2025
OPTIQ
2025
2025
XT4
2024
2024
Blazer EV
2024
2025
Colorado
2023
2023
Equinox EV
2024
2025
Silverado EV
2024
2025
Suburban
2025
2025
Tahoe
2025
2025
Canyon
2023
2023
2022
2025
Sierra EV
2024
2025
Yukon
2025
2025
Yukon XL
2025
2025
VIN:
from
to
—
—
—
—
Involved Region or Country
North America, Middle East, Europe
Condition
Some customers may receive a field action indicating the use or programming.
GM’s latest electrical architecture design contains a significant number of Electronic
Modules that may require software updates.
These software updates are important to not only fix issues, but also enhance the vehicle
functions.
As opposed to programming modules individually, Vehicle Wide Programming (VWP)
allows technicians to select a single button to program all modules to their latest
version in parallel reducing overall programming time.
Cause
The cause of the condition may be software anomalies.
Correction
Technicians are to utilize SPS2/SPS3 (VWP) on Techline Connect to check for updates.
Service Procedure
Note: The use of Vehicle Wide Programming (VWP) should only be attempted at the direction of Field Action unless
the vehicle is specifically covered by the latest version of 24-NA-143 (Software Update on Ultium Vehicles).
Important: If ANY module is replaced, program and setup the single module first in SPS2 prior to Vehicle Wide
Programming.
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
Copyright 2025 General Motors. All Rights Reserved.
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January, 2025
Bulletin No.: 24-NA-113
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all
specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must
be performed by a technician who has successfully completed the required training.
Caution: Before downloading the update files, be sure the computer is connected to the internet through a network
cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming,
programming failure or control module damage may occur.
Description:
Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a
single selection within Techline Connect to first identify which modules need updating and then proceed to updating
affected modules (with some exceptions). The updating of modules is completed in parallel instead of forcing the
technician to update one module at a time. This allows a more streamlined approach reducing technician time and
number of required steps.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link
connector. If there is an interruption during programming, programming failure or control module damage
may occur.
Note: Vehicle Wide Programming will only work with a wired MDI2 connection. It is also necessary to remove any
wireless dongles from the computer being used as these will not allow the Vehicle Wide Programming to be
selectable. If the Vehicle Wide Programming is not selectable with a wired MDI2, confirm it shows disconnected in
SPS2 and then (if needed) exit out of SPS2 and log-in again.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive
power (exterior lights, HVAC blower motor, etc) is off.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
• If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not
match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC
top center window and use these for programming or reprogramming the subject module with the correct vehicle
VIN and software and/or calibrations.
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down
menu and the top center window match the VIN plate of the vehicle to be programmed prior to using Service
Programming System 2 (SPS2) for programming or reprogramming a module.
1. Prior to starting any programming, all aftermarket devices should be removed from the DLC and USB devices
disconnected from the USB ports. Open SPS2 and enter job card number, then click next.
2. To complete a VWP event, click on the blue button on the right side. If unable to select, verify wired MDI2
connection and that there are no wireless dongles in the computer as stated above.
Bulletin No.: 24-NA-113
January, 2025
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6677849
6677850
3. A SPS3 page will open and VWP will begin.
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January, 2025
Bulletin No.: 24-NA-113
6677851
Below is a description of each Techline Connect bar.
• Retrieving Data from Vehicle: During this step, Techline Connect is retrieving current software information
from the vehicle.
• Retrieving Data from Sever: Utilizing the VIN information, Techline Connect is retrieving the latest software
information from General Motors.
• Downloading: Performs comparison and downloads required files for installation.
• Programming: Installing updated software into the modules.
6677853
Bulletin No.: 24-NA-113
January, 2025
Page 5
6677854
4. Once complete, a Vehicle-Wide Programming Summary screen will appear. This will list all modules that are up
to date or may require to updated still. It will also advise of any failures. While it is saved automatically, it is
recommended for the tech to print/capture anything noted as failed or out of date before exiting the screen. It
will also advise to check the VCU separately as it is not included in VWP today.
6690317
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Bulletin No.: 24-NA-113
6690318
5. Once complete, the warranty claim code page will populate with details of a completed, partial, or failed
programming event. Any failures will be shown at the top highlighted in red. Any successful or skipped modules
will be collapsed but are viewable in a printout or clicking on an individual carrot.
6677856
Programming Status:
• Completed: Event indicates that all control modules were successfully programmed (Some of the modules
could show skipped if the module already had the latest software).
Bulletin No.: 24-NA-113
January, 2025
Page 7
• Blocked: An overall status of blocked will appear if all modules were already up to date and no actual
programming was attempted.
• Partial: Status indicates that at least one control module failed to program. Failed control modules will be
highlighted in red.
• Failed: Indicates that all control modules failed to program.
• Skipped: Individual control modules indicate that the module is up to date and no further programming
needed.
Important: If a failed programming event happens, VWP should be repeated one time prior to utilizing SPS 2 to
program the affected Module(s). A separate warranty code will be displayed.
6. For all Modules that are not supported by VWP (see step #4), complete their programming utilizing SPS2 application.
7. Use GDS2 to clear any DTCs after successfully programming.
Note: The screenshots above are an example of module programming and may not be indicative of the specific
module that is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card.
Note: If either of the following errors are received, this indicates a Techline connection concern. The recommended
course of action is to exit from TLC completely and try again. If either failure persists, reboot the machine.
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January, 2025
Bulletin No.: 24-NA-113
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Bulletin No.: 24-NA-113
January, 2025
Page 9
6689036
Performing a Field Action
Important: A "Status Completed" or "Status Blocked" message must be displayed in order to close out the Field
Action. Any other status will NOT satisfy the Field Action and the Field Action will NOT close out.
When performing a field action, the following steps should be performed.
1. Update the radio through standalone update through SPS2 ONLY if instructed by the Field Action bulletin. NOT
all Vehicle-Wide Programming (VWP) Field Action bulletins require radio programming.
2. Perform Vehicle-Wide Programming (VWP) process as outlined.
• If all modules are up to date, please follow the warranty claim code retrieval process as outlined in the
Warranty Information section.
• If any module (outside of radio) did not program or is not up to date, attempt Vehicle-Wide Programming
a second time.
− If all modules are up to date, please follow the warranty claim code retrieval process as outlined in the
Warranty Information section.
− If a module still has a failure or is not up to date after this second try, use SPS2 to attempt to program and
diagnose as needed. Once completed, please follow the warranty claim code retrieval process as
outlined in the Warranty Information section.
Important: A field action will only close if all modules are shown as up to date through a programming attempt.
Warranty Information
Labor Operation
For information on submitting Vehicle Wide Programming field action claims, please refer to Warranty Administration Bulletin
(24-NA-132).
Page 10
January, 2025
Bulletin No.: 24-NA-113
Warranty Claim Code Information Retrieval
6693763
If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as
follows:
1. Open TLC on the computer used to program the vehicle.
2. Select and start SPS2.
3. Select Settings (1).
4. Select the Warranty Claim Code tab (2).
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim
Code field.
Version
8
Modified
Released July 12, 2024
Revised July 19, 2024 – Updated Warranty Information.
Revised July 29, 2024 - Revised to add the Cadillac XT4 and GMC Sierra EV, the first
note under Service Procedure, and revised the Warranty Information Section.
Revised October 18, 2024 – Added 2025 Model Year and Models.
Revised November 15, 2024 – Under Performing a Field Action Step 1 and adjusted
Models and Involved Regions.
Revised December 06, 2024 – Added 2025 Chevrolet Blazer EV and Cadillac OPTIQ.
Revised January 02, 2025 – Updated information under Service Procedure.
Revised January 10, 2025 – Added Europe to Involved Region and Country section and
revised Step 1 under the Service Procedure.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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