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65 01 25_BMW INTELLIGENT PERSONAL ASSISTANT MALFUNCTIONS – HU-H6

SIB 65 01 25
2025-01-16
BMW INTELLIGENT PERSONAL ASSISTANT MALFUNCTIONS – HU-H6
☒

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
G45

Model Description
X3 Sports Activity Vehicle

Affected Option Code
With HU-H6

SITUATION
The BMW Intelligent Personal Assistant does not activate or once activated does not acknowledge voice
commands.

CAUSE
Unfavorable software in the Voice Assistants app within the head unit (HU).

CORRECTION
Update the Voice Assistants app to version 5.0.28 or higher.

PROCEDURE
In the event of this concern, read out the fault memory. If any relevant faults are stored, continue the
diagnosis with ISTA.
If there are no relevant fault memory entries, proceed with the following steps:
1. Check the current software version of the Voice Assistant app. If the app version is lower than 5.0.28, then it should be
updated. Both the version of the Voice Assistant app and the process to update the app can be found using the following
path in the vehicle:

a. Select ConnectedDrive Store
b. Manage
c. Apps
d. Voice Assistants App
e. Update

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65 01 25_BMW INTELLIGENT PERSONAL ASSISTANT MALFUNCTIONS – HU-H6

After the Voice Assistants app update, reassess the function of the BMW Intelligent Personal Assistant. If the
customer complaint still applies, proceed to the next step.
2. Reset the user data and ensure that the language package has been downloaded successfully. This can be done
using the following path in the vehicle:
a. Select the “Memory” app

b. Select “More Information”

c. Select “Voice Assistants”

d. Select “Delete User Data”

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65 01 25_BMW INTELLIGENT PERSONAL ASSISTANT MALFUNCTIONS – HU-H6

e. Select “OK”

3. Afterwards, the language package for the BMW Intelligent Personal Assistant will need to be re-downloaded. Pressing the
microphone button on the multi-function steering wheel will begin that process.

4. Open the BMW Intelligent Personal Assistant app and ensure that the language package has been loaded successfully.
This can be seen under the following path:

a. Select BMW Intelligent Personal Assistant app
b. Settings
c. Language
After completion, reassess the function of the BMW Intelligent Personal Assistant.

CLAIM INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

Repair Code:

8411111500

Apps (installed in the vehicle) Permanent malfunction

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528

Description
Carrying out vehicle test (Main work)

Labor Allowance
As applicable

Carrying out vehicle test (Plusposition work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Performing vehicle diagnosis – test module (Work time)
(Including checking the current software version of the
Voice Assistant app)

WT FRU

Diagnosis Worktime Flat Rate (See below)

2 FRU

And, as necessary:
61 00 006*
Or
00 58 500*

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
And if the:

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Voice Assistant App Version is lower than 5.0.28.
Labor Operation
84 99 000

Description
Additional work time to update the Voice Assistant app
software as described in this Service Information Bulletin

Labor Allowance
2 FRU

Work time labor operation codes 61 00 006, 00 58 500, and 84 99 000 are not considered Main labor operations.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

Other Repairs
If other eligible and covered work is performed because of performing the ISTA diagnostics, related test
plans, and/or other approved diagnosis procedures, claim this work with the applicable Repair Code listed in
AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s),
including the diagnosis* that applies.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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