NHTSA ID Number: 11012903
Manufacturer Communication Number: TSB_ELE338_R1
TSB/Document Date: 2025-01-16
Summary
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5WSOFTWARE UPDATE (SA569) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2022-2023MY Kia
vehicles (refer to model list on page 9). The affected vehicles may experience various concerns related to Apple CarPlay®/Android Auto™ phone projection connectivity.
GROUP
MODEL
ELE
2022-2023MY
Multiple Models
NUMBER
DATE
338 (Rev 1, 1/09/2025)
April 2024
TECHNICAL SERVICE BULLETIN
SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5W
SUBJECT:
SOFTWARE UPDATE (SA569)
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide
(AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model list on page 9). The affected vehicles
may experience various concerns related to Apple CarPlay®/Android Auto™ phone projection connectivity.
Follow the procedure outlined in this publication to update the software on Display Audio 2.0 (D2V) and AVN
5.0 Wide (AVN5W) head units on the applicable vehicle to improve the overall infotainment system. Before
conducting the procedure, verify that the vehicle is included in the list of affected VINs.
Display Audio 2.0 Update Procedure…………………………………………………………..
Page 2
Phone Pairing Procedure…………………………………………………………………………
Page 6
AVN5W Software Download Procedure………………………………………………………
Page 7
AVN5W Update Procedure………………………………………………………………………
Page 12
NOTICE
A Service Action is a repair program without customer notification that is performed during the
warranty period. Any dealer requesting to perform this repair outside the warranty period will
require DPSM approval.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are
available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affected vehicles.
This issue number is SA569.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
SUBJECT:
Display Audio 2.0 Update Procedure:
1.
Turn the ignition switch to the ‘ON’ position.
2.
Select ‘Setup’.
3.
Select ‘General’.
4.
Insert the USB Flash Drive (refer to the table
below)
into
the
USB
slot
(A)
located
underneath the AVN unit.
A
+
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
Page 3 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
SUBJECT:
USB
Model
Forte (BDm PE)
Sorento (MQ4a)
K5 (DL3a)
Rio (SC)
VDS 1 Type
Carnival (KA4)
ECU P/No.
Software Version
Current Version
New Version
96160 M7230
96160 M7270
96160 R5HF0
96160 R5HA0
96160 L3750
96160 L3760
96160 H9570
96160 H9580
D2V.003.200.240318
96160 R0700
96160 R0710
All
96160 G5UB0
Niro HEV (DE HEV)
96160 G5UD0
96160 G5UE0
96160 G5XB0
96160 G5XD0
Sportage (NQ5)
96160 P1150
Sportage HEV (NQ5 HEV)
96160 CH020
VDS 4 Type
Soul (SK3)
96160 K0810
D2V.001.001.230414
VDS 5 Type
Seltos (SP2)
96160 Q5660
D2V.001.001.230417
Note: A pop-up window ‘No Supported Files.’
will populate. This is normal.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
Page 4 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
SUBJECT:
5.
Select ‘SW Info/Update’.
6.
Select ‘Update’.
7.
Select ‘Yes’.
Note: In some cases, the software update may
take up to fifteen (15) to twenty (20) minutes
to complete. During this dwell time, it is
acceptable to work on other vehicles.
CAUTION
DO NOT turn the ignition switch
‘OFF’, start the engine, and/or remove
the USB drive from the vehicle during
the update process.
NOTICE
There will be multiple occurrences where the Kia logo will appear, the display will be black
during the update process and/or display “Preparing System Update” or “Updating…” for an
extended period of time. This is normal.
NOTICE
•
Confirm a fully charged battery is used (12.3 volts or higher is necessary)
•
DO NOT remove the USB drive or turn the ignition ‘OFF’ or interrupt the power supply
during the update.
•
Before conducting the update, verify that the software is not the latest version.
•
If any issues occur during/after the software update, contact Kia America Techline for
assistance.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
Page 5 of 16
SUBJECT:
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
Note: A pop-up window ‘The system will
restart.’ will populate.
8.
Once the update has completed, confirm the
Software Version has been correctly updated.
Note: If the customer is unable to pair a phone
to the vehicle after the head unit software has
been updated, proceed to the ‘Phone Pairing
Procedure’ on page 6.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
Page 6 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
SUBJECT:
Phone Pairing Procedure:
9.
For Customers:
On the phone
1.
2.
iPhone®
▪
Update to latest iOS software version available.
▪
Go to Settings > General > CarPlay® and delete all the vehicles previously added.
▪
Go to Settings > Bluetooth® and delete all the vehicles previously added.
Android™
▪
Update to latest android operating system available.
▪
Go to Settings > Connected Devices > Android Auto™ and delete all the vehicles previously
added.
▪
Go to Settings > Connections > Bluetooth® and delete all the vehicles previously added.
On the head unit
1.
Go to SETUP > Device Connection > Bluetooth® Connection and delete all the paired devices.
2.
Go to SETUP > Device Connection > Phone Projection > Apple CarPlay® or Android Auto™ and
delete all the paired devices.
3.
Press the infotainment system reset button using a paperclip or pen (consult the owner’s
manual or Base Audio System Quick Reference Guide for exact location on the Kia model).
4.
Pair the Bluetooth® and Phone Projection connections with the vehicle’s head unit to start
using it. Ensure Bluetooth® and Wi-Fi™ are enabled on the mobile device.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
Page 7 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
SUBJECT:
AVN5W Software Download Procedure:
1a.
Go to ‘https://update.kia.com/US/EN/Main’.
1b.
Select ‘Navigation Updater Download’.
2.
Select ‘For Windows’ or ‘For Mac’ operating
system.
3a.
Select ‘United States’.
3b.
Select ‘Next’.
4a.
Select ‘Kia’.
4b.
Select ‘Next’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
Page 8 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
SUBJECT:
5a
Select a language (ex. ‘English’).
5b.
Select ‘Next’.
6a.
Select ‘Agree’ to agree to the ‘Terms &
Conditions’.
6b.
Select ‘Next’.
7a.
Select ‘Change’ to save the file in a different
location.
7b.
Check the box ‘Make desktop direct button.’.
7c.
Select ‘Next’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
Page 9 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569)
SUBJECT:
Once
the
installation
is
complete,
the
‘Navigation Updater’ shortcut will be saved on
the desktop.
8a.
Open the ‘Navigation Updater’.
8b.
Log in using Kia Connect (formerly UVO)
credentials or log in as a guest using ‘Guest
Login’.
9.
Select ‘OK’.
10a.
Scroll and select ‘Telluride’.
10b.
Select ‘2020-21 Telluride’ or ‘2022 Telluride’.
10c.
Select ‘OK’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA569 (Rev 1) Multiple Models April 2024
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If the TSB PDF does not show, download or view it on the NHTSA Website.
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TSB/Document ID: TSB_ELE338_R1
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-09
MFR Internal Campaign ID/Software Version: SA569
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System: ELE
MFR Component Subsystem:
Previous TSB | Next TSB |
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