WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

Published January 15, 2025

Service Manager Signature
The purpose of requiring the Service Manager
signature is not just a "rubber stamp" exercise.
The requirement of the Service Manager’s
signature is to provide some management control
over warranty expense and processes. The
requirements are in place to control added
repairs, diagnostic time and other issues where
service writers, warranty administrators and

technicians may be encouraged to add items to
repairs that otherwise dealership management
may not approve.
Speeding up the process is not the goal here.
Ensuring dealership cost controls and proper
management oversight is the objective and
reasons for the policy requirements.

Claim Entry Guidelines - Locating Related
(Consequential/Collateral) Repairs/ LOPs for Recalls
WIC Article KB0023372 advises:
In cases when additional parts and labor are
required for repairs not in the scope of the recall,
dealerships must follow the process outlined
below prior to performing the consequential
repair(s).
Check Labor Operations to determine if a related
LOP has been created for the recall you are
trying to process by following the path:
DealerCONNECT
>
Service
>
Claim
Administration > Labor Operations > Enter last 9
or full 17 of VIN.
Select "Recall" in the "Search By" drop down,
enter the Recall number and select the Search
Tab. The primary Recall numbers will populate;
select the applicable Primary Recall LOP. If a
Related Recall LOP is available, it will populate in
the list. If no related recall LOP is found, the LOP
review process must be followed to request a
related recall LOP be added, perform the
following steps:

•

•

•

You must submit a LOP Inquiry (using the
LOP Related Inquiries Tab) through WIC
for evaluation and update.
If the request is approved, the related
Recall LOP will be added to Labor
Operations:
o Proceed with normal Recall claim
entry process.
If the request to add the related LOP to
the recall is not approved:
o Submit the repair under Warranty
(W) if the repair has been preauthorized by your Area Manager or
Business Center representative.

Note: You cannot use ACTUAL TIME (00) on the
Recall claim, however a related LOP can be
created using the steps above:
•
•
•

Drilling or Extracting bolts
Welding
Seized or Corroded parts

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

New Learning Management System (LMS)
To align with the new training requirements and
Warranty/LMS policies, the following new
message codes will begin appearing on claims.
The system work is in progress to sync the new
curriculums data to warranty. More details will
be announced via a warranty bulletin in Q1 2025
before any of these new message codes
become REJECT message codes. There will not
be any training enforcements until both the
systems are in sync.
MT8 - Tech is in critical path of restriction
(restriction status = MONITORING for the given
skill category) based on date received of the
claim.
TT8 - Tech is restricted (restriction status =
ACTIVE for the given skill category) based on the
date received of the claim.

Upon selecting a particular technician, the new
curriculum data will be displayed effective
1/15/2025 as shown below and the old

TT9 - Tech not met required skill to perform the
repair.
The Dealer Service Profile screens are enhanced
to support the new curriculum data as given
below. A new field called “Position Type” has
been added to display the available Position
Codes for a given technician with the
effective/expiration date(s). A new “Restriction”
column has been added to indicate if a given
technician has any kind of restrictions with
respect to training data. The Restriction column
shows “N/A” until the new LMS curriculum is
synced completely, and a further announcement
will be made before the technician restriction is
applied.

curriculum data will be removed to avoid the
confusion.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

The following existing technician training message codes have been discontinued effective 1/10/2025:
MT5 - Tech has not met "Semi-Skilled" or higher training level required for this repair
MT6 - Tech has not met "Skilled" level or higher training level required for this repair; the repair does
qualify for the TASC Exemption
NT5 - Tech has not met "Semi-Skilled" required for this repair; the repair does qualify for the New
Technician Exemption Program
NT6 - Tech has not met "Skilled" level required for this repair; the repair does qualify for the New
Technician Exemption Program
TT3 - Technician has not met the minimum technical training requirements (Low Skilled)
TT4 - Repair includes Operation Diagnostic time and Tech has not met the "Skilled" level training
requirement.
TT5 - Tech has not met "Semi-Skilled" or higher training level required for this repair
TT6 - Tech has not met "Skilled" level or higher training level required for this repair
TT7 - Technician has not met "Highly Skilled" level training required for this repair
Dealer TASC Report:
The dealer TASC report is based on the old
technician curriculum data and is no longer valid.
The report data and link will be obsolete soon.

The new curriculum data for technician will be
monitored using the Repeat Repair statistics and
the technicians will be restricted based on the
percentage of repeat repairs performed.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

Warranty Pre-Approval & DID-I Integrations
Effective February 1, 2025 the Vehicle Digital
Imaging (VDI)/ Powertrain Service Center (PTSC)
pre-approval requests will be synced to the
Service Library (SL) to pre-populate the
pictures/images from the warranty pre- approval
application. The users need to enter the RO/LN in
the warranty pre- approval requests (see below)
so that the details will be available in DID-I
screens. (RO# and RO Line Item Number is the

The pre- approval request is approved.

key data to pre-populate the images/pictures in
DID-I).
VDI/PTSC screen showing that the RO/LN are
populated via drop down. The user selected
(RO: 12345, LN:1, Concern: Test Concern LN:1)
from the drop down and submitted the PreApproval request.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1
The images/pictures available in approved pre-approval request.

DID-I screen in Service Library (DID-I) will display line items with prefix “PRE APPROVAL” if the given line
item is eligible for DID-I.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1
The technicians can choose the Line Item (RO:
123451, LN:1, Concern: Test Concern LN:1) from
the drop down while creating the DID-I to have

the images/pictures loaded into the DID-I screen.
The technicians will have the ability to delete/add
more pictures as needed.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

Battery Return Process - Warranty Replacements
Applies To: All batteries replaced under 3/36
warranty coverage: W-Warranty Claim and MMopar claim types only.
What: A new process has been defined for
returning batteries under warranty. This process
supersedes Warranty Bulletin D-16-10 Rev C.,
which has been cancelled. Instead of asking you
for paperwork, applying packaging and requiring
that you email an FCA staff member, the process
is now simplified to one step:
• Label the failed battery with the last 8 of
the VIN

This will allow the vendor to easily identify and
return batteries for analysis to reach the
common goal of improving the quality of our
products. Simply store these batteries with the
rest of your cores.
How: Using a paint pen on the outside of the
battery, write the last 8 of the VIN of the vehicle
that the battery came from. The rest is up to ,
as they will pick up the labeled batteries, along
with all other cores, during their normal delivery
and pick up schedule.

Using a white paint pen, clearly
write out the last eight of VIN

Please Note: Core Credit will continue to be paid to dealers through the weekly reconciliation process.
Confirm your warranty cores are accounted for on the CBS core return paperwork.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

Adding MOPAR Accessories – Adding Sales Codes
GENERAL INFORMATION
When adding a MOPAR accessory to a vehicle, it
is important to check in “Vehicle Option Update”
in DealerCONNECT for the sales code of the
accessory. If a sales code is found, it must be
added to the vehicle configuration to receive

basic warranty coverage. In the example below,
a 2023 Jeep Wrangler had a Remote Start Kit
added and the sales code “XBM” was added so
the system would be covered under the basic
vehicle warranty.

Failure to add a sales code, if available, can
cause the warranty claim for that component to
not be covered by the vehicle basic warranty.
Vehicle Option Update can be found in

DealerCONNECT on the Service tab in the
Warranty Administration section under Reports,
Tools & Information. See below.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

2023 – 2025 Dodge Durango (WD) - TPMS Light On, Sensor Not
Responding, No Reading and Location Undetermined DTC’s, Pressure
Low, Short and Leaking
GENERAL INFORMATION
FCA US has seen recent increase in claims with
TPMS being returned. The customer can detect
that the cluster shows the TPMS reading wrong,
not reading or just the light on. After looking at
this issue, it can be confused with a leaking or a
short or an inoperative sensor, and in most
cases some DTC’s (C151D-00, C1501-31, C007700) can be found. Sensors are often fine, so this
can be classified as a communication issue, and
it can be solved with the procedure presented
below.

Repair Procedure
CHECK FOR AN ACTIVE DTC
1. Turn the ignition on.
2. With the scan tool, create a Vehicle Scan
Report and attach it to the repair order.
3. Test drive the vehicle at a speed greater
than 32 km/h (20 mph) for 20 minutes in
order to receive TPM Sensor data and
allow for the system to update.
4. With the scan tool, read the RF Hub DTCs.
•

We strongly recommend verifying physical
damage and replacing sensors only if they do not
respond after the intermittent procedure.
INTERMITTENT CONDITION procedure can solve
most issues.
*P/n list:
68252495AC
68443470AB
1BP00260AA

•

•

Perform the
TESTING FOR AN
INTERMITTENT CONDITION procedure.
(Refer
to
28
DTC-Based
Diagnostics/Standard Procedure).
Perform the TPM SENSOR VERIFICATION
TEST. (Refer to 28 - DTC-Based
Diagnostics/MODULE, Radio Frequency
(RF Hub) - Standard Procedure).
If the problem persists, continue following
the correct DTC manual procedure.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

2021 – 202X MY Jeep Grand Cherokee (WL), Wagoneer/ Grand
Wagoneer (WS) - Night Vision Cracked Camera Lens Issue
GENERAL INFORMATION
We have found during supplier analysis, the
night vision cameras lens is found to be
cracked, potentially caused by an external force
such as road debris. Symptoms for this issue
are found in Service Library. If the Night Vision
Camera lens is cracked, or delaminated, it is not
considered a defect in material or workmanship
yet could be considered for

Consumer Goodwill with the support of the
business center.
If that is not obtained, then this is considered an
Insurance claim with the vehicle car insurance.
In any event, it is not supported for a warranty
reimbursement.

All Model Years and Models - Saddle Fuel Tanks
Vehicles that contain Saddle Fuel Tanks are
challenging due to the configuration and location
of the wiring harness for the Primary Fuel Pump
and the Auxiliary Level Sender.
•

L Cars and the WL PHEV vehicles have
the Wiring Harness inside the Fuel Tank.

•
•

•

WL 2.0L EC1 and 3.6L ERC have the
Wiring Harness outside the Fuel Tank.
WD Durango and WK Grand Cherokee
Fuel Tank Wiring configuration is similar
to the WL 2.0L EC1 and 3.6 ERC.
RU Pacific AWD has an Auxiliary Level
Sender as part of the Fuel Tank and the
Wiring Harness is inside the Fuel Tank.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1
When a vehicle is received at the Dealership, the
first step is to determine if there are any DTCs
outlined in the Wi-Tech.
If there are any TSBs associated with the DTC(s)
found in the vehicle then proceed on doing the
repair as shown on the TSB. Irrespective of
Service Action bulletin, published diagnostics
MUST always be performed first to confirm the
issue prior to making any hardware changes.

Only the Primary Fuel Pump should be replaced if
there are DTCs associated with the Fuel Level
Sensor number 1.
Only the Auxiliary Level Sender should be
replaced if there are DTCs associated with the
Fuel Level Sensor number 2.

On a normally functioning system, the raw signal
voltage to the BCM will read between
approximately 0.5 volts (full stop) and 4.5 volts
(empty stop) when the harness is connected.
When there is an open in the circuitry the signal
circuit voltage will be 12.0 volts. The data reading
value on the scan tool is clipped to read 5.0 volts
when the signal circuit is open.

If there is a mixture of DTCs between the
Primary Fuel Pump and the Auxiliary Level
Sensor, then investigate if there is a Jumper
Harness or circuit issue between the Level
Sender and the PCM.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

All Model Years and Models With Diesel Exhaust System –
Contamination
For Diesel Exhaust Systems, if an owner has
added any form of hydrocarbon, such as diesel
fuel, fuel system additives, gasoline or any other
petroleum-based product, the whole DEF system
is contaminated. A quantity less than 100 parts
per million or less than 1 oz. per 78 gallons (295
liters) of any form of hydrocarbon will
contaminate the entire DEF System. It will

Good Part

require the replacement of the DEF Pump, DEF
Lines, DEF Injector and DEF Tank.
Contamination is not a defect in material or
workmanship but could be covered as Consumer
goodwill, with appropriate approval from the
business center.

Bad Part
Early sign of
Hydrocarbon
contamination.
Deformed Heater Mat

Please inform the owner that only DEF Fluid from a dedicated DEF container, funnel or nozzle should be
used for refilling the DEF Tank.

WARRANTY OPERATIONS NEWSLETTER
VOLUME 11, ISSUE 1

All Model Years and Models With Diesel Exhaust DEF System Overfill Condition
The DEF Tank should not be overfilled, otherwise,
an engine light will set with DTC P203E. The fluid
needs to be drained from the Tank to bring the
level down below the overfill condition.
If the DEF Tank was overfilled, drain 2-3 gallons
of fluid from the tank. Once drained, you will
need to perform a specific drive cycle to clear
the message and ensure the vehicle is repaired.
Note: When performing the drive cycle to clear
the message, please drive as steadily as possible
at highway speeds. Avoid excessive stop and
go, large bumps, or excessive curves in the road
to keep the fluid slosh in the DEF Tank at a
minimum. Excessive slosh will delay the monitor
from passing and lead to an inability to clear the
message.
To clear the “Service DEF” message, and ensure
the vehicle is repaired, please drive the vehicle
under the following operating conditions:

Steady state driving at highway speeds for a
minimum of 15 minutes with
Minimal stopping and starting to reduce DEF Tank
sloshing.
Note: If the vehicle is in a derated power state,
safely drive the vehicle at the derated speeds for

a minimum of 15 minutes, as steadily as possible
to avoid Tank slosh.
•
•

•

Ambient Temperature must be greater
than 50 degrees F (10 degrees C)
DEF Tank Temperature (as reported by
Temperature Sensor) must be greater
than 50 degrees F.
DEF Tank Temperature (as reported by
the Urea Quality Sensor) 50 degrees F.

If the DTC goes stored, and the “Service DEF”
message on the EVIC no longer appears, top off
the DEF Tank to the proper level, and release it
back to the Customer.
Do not replace the DEF Pump Unit if this DTC
was caused by overfilling of the Tank.
Please inform the owner not to overfill the DEF
Tank.
Overfill of the DEF tank is not a defect in material
or workmanship however it could be covered as
Consumer Goodwill with the appropriate
approval from the business center.