NHTSA ID Number: 11012845
Manufacturer Communication Number: PIE0753F
TSB/Document Date: 2025-01-14
Summary
This engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs
from customer-owned vehicles in the field for further engineering study and analysis.
Bulletin No.: PIE0753F
Service Bulletin
Date: December, 2024
ENGINEERING INFORMATION
Subject:
Engineering Information – Information on Selective Battery Pack Replacement
for Analysis
Proceed with this EI ONLY if the PIE number is listed in the Global
Warranty Management / Investigate History link (GWM/IVH). If the EI does
not show in GWM/IVH, disregard the PIE, and proceed with diagnostics
found in published service information. THIS IS NOT A RECALL. Refer to
the latest version of Service Bulletin 04-00-89-053 for more details on the
use of Engineering Information bulletins.
Attention:
This EI has been revised to add 2025 Cadillac OPTIQ. Please discard PIE0753E.
Brand:
Model:
Model Year:
from
BrightDrop
EV600
2022
Zevo 600
2023
Zevo 400
2024
LYRIQ
2023
OPTIQ
2025
Blazer EV
2024
Bolt EUV
2022
Bolt EV
2017
BrightDrop 400
BrightDrop 600
Equinox EV
Silverado EV
HUMMER EV
Breakpoint:
to
from
to
2022
2024
2025
2023
—
—
—
—
2025
2025
2024
2022
2023
2024
2025
HUMMER EV Pickup
HUMMER EV SUV
Sierra EV
Involved Region or Country
U.S. and Canada Dealers ONLY
Condition
GM recovers a small number of electric vehicle battery packs from customer-owned
vehicles in the field each year for further engineering study and analysis. This program
helps GM improve future EV products, analyze the performance of the battery packs in
customer driven EVs, and proactively identify and correct potential issues before they can
impact battery or vehicle performance. GM selects batteries for participation in this
program based on various engineering criteria, including manufacturing data, vehicle
location, vehicle mileage, and battery charging behavior. The customers involved will be
contacted proactively by GM to visit a GM EV certified dealer for a battery pack
replacement under warranty.
Copyright 2024 General Motors. All Rights Reserved.
Page 2
December, 2024
Bulletin No.: PIE0753F
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all
specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must
be performed by a technician who has successfully completed the required training.
If you have been contacted by GM Engineering and/or the customer with the above concern, perform the following:
1. Verify that this PIE0753 appears in IVH for this vehicle’s VIN.
2. Verify the warranty coverage.
If the vehicle does not have active high voltage battery warranty, DO NOT proceed with this EI.
3. Contact GM Technical Assistance (TAC) to start a case and reference PIE0753 to pre-authorize the battery pack
replacement.
− U.S. dealers should contact TAC via Dealer Case Management (DCM).
− Canada dealers should contact TAC at the 800 numbers provided (refer to GM Canada Service Policies &
Procedures Manual) after the vehicle arrives at the Dealer.
4. Follow the appropriate document below to complete the battery order with the Battery Service Center (Spiers
New Technologies or Labelmaster in U.S. and York Electronics in Canada). Reference PIE0753 when ordering.
• Bolt EUV and Bolt EV – 19-NA-194
• HUMMER EV/HUMMER EV SUV/BrightDrop/Silverado EV/Sierra EV – latest version of 23-NA-202
• LYRIQ – 23-NA-217
• OPTIQ – 23-NA-217
• Blazer EV – 23-NA-217
• Equinox EV – 23-NA-217
Important: The high voltage battery pack should be replaced following published SI procedures (Drive Motor Battery
Replacement and Shipping Preparation).
5. PRIOR to proceeding with battery removal, follow the applicable battery stability analysis procedure in SI:
• Bolt EUV / Bolt EV – Refer to the High Voltage System Inspection document in SI and follow steps for
Hybrid/EV Battery inspection. If depowering of the battery pack is recommended, STOP AND CALL TAC.
• HUMMER EV / HUMMER EV SUV / Brightdrop / Silverado EV / Sierra EV / LYRIQ /OPTIQ/ Blazer EV /
Equinox EV – Follow 23-NA-151 and attach all documentation to the TAC case as directed by the TSB.
6. Record all DTCs present in any module on the repair order then follow published service procedures to replace
the High Voltage Battery pack.
7. Follow published procedures to prepare the removed battery for return shipping:
• Bolt EUV and Bolt EV - Drive Motor Battery Replacement and Shipping Preparation
• HUMMER EV/HUMMER EV SUV/BrightDrop/Silverado EV/Sierra EV- 22-NA-005: Information on Opening /
Closure Instructions for DDR and Hybrid/Electric Vehicle Battery Pack Replacement and Shipping
Preparation
• LYRIQ, Blazer EV and Equinox EV - Hybrid/Electric Vehicle Battery Pack Replacement and Shipping
Preparation
8. Follow the core return process outlined in one of the bulletins/PIs below:
• Bolt EUV and Bolt EV - 19-NA-194
• HUMMER EV/HUMMER EV SUV/BrightDrop/Silverado EV/ Sierra EV - 23-NA-202
• LYRIQ - 23-NA-217
• OPTIQ - 23-NA-217
• Blazer EV - 23-NA-217
Bulletin No.: PIE0753F
December, 2024
Page 3
• Equinox EV - 23-NA-217
If DTCs are set or additional customer concerns are noted on the RO, proceed with diagnosis and repair using the
published service procedures found in SI for those concerns.
Warranty Information
For vehicles repaired per this EI and under the EV Limited Component Warranty, use the following appropriate labor
operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor
Operation
Description
Labor Time
5080368*
Engineering Information Information on Selective
Battery Pack Replacement
for Analysis
0.2 hr
5031030
Drive Motor Battery
Replacement and Shipping
Preparation – Engineering
Investigation – OPTIQ/Bolt
EV/EUV only
5031630
Hybrid/Electric Vehicle
Battery Pack Replacement
and Shipping Preparation –
BrightDrop, Silverado EV,
Sierra EV, Hummer,
LYRIQ, Blazer EV or
Equinox EV
Use
Published
Labor
Operation
Time
*This is a unique Labor Operation for bulletin use only.
Version
7
Modified
Released May 31, 2023
Revised September 28, 2023 – including Canada Dealers, added the 2024 LYRIQ and
Blazer EV, updated the Correction section and added Labelmaster to step 4.
Revised October 02, 2023 – Updated steps 3 and 4.
Revised January 25, 2024 – Added the Silverado EV and HUMMER EV Pickup models
and updated the Correction and Warranty Information.
Revised August 13, 2024 – Added 2024 Equinox EV and 2025 Model Year for HUMMER
EV, HUMMER EV Pickup models and update the Correction and Warranty Information.
Revised October 22, 2024 – Added BrightDrop Zevo 400, GMC Sierra EV, Chevrolet
BrightDrop 400, 600 and added 2025 Model Year to Chevrolet Equinox EV, Silverado EV,
Blazer EV, and Cadillac LYRIQ.
Revised December 10, 2024 - Added 2025 Cadillac OPTIQ.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: PIE0753F
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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