INCENTIVE AND SUPPLEMENTAL SERVICE
PROCEDURE ENHANCEMENT:

JANUARY 2025

2019-2021 PROMASTER TRANSMISSION - PN R8453637AB
PURPOSE
To announce program enhancements and dealer incentives for the advance core harvesting
(supplemental service procedure) of the 62TE transmissions on 2019 – 2021 Ram Promaster (VF).
This procedure supports transmission core returns BEFORE receipt of the new (replacement)
transmission.

SERVICE PROCEDURE, LABOR TIME ALLOWANCE & WARRANTY COVERAGE
The Core Harvesting Supplemental Service procedure is outlined in Warranty Bulletin D-23-24
revised on January 17, 2024 as well as TSB 21-033-23 or STAR Online S2321000011.
This procedure and the associated LOP (21-00-06-CH) reimburses an extra 3.1 hours of labor in
addition to the current Transmission Replacement LOP (21-00-06-13). The 3.1 hours includes
securing the engine and moving the vehicle.
This procedure is applicable for all Safety (S), Warranty (W), Mopar (M) and MVP (F) claims.

INITIATIVE IMPROVEMENTS (JANUARY 2025)
The advanced core pull process is NOT an exchange order part process; however, Special
Handling Orders (with inputted VINs) associated to an advanced pull core return for the
R8453637AB will be prioritized above all other Special Handling orders on that part number.
Note: Recall transmissions, part# CSPM44A4AA cannot be prioritized and will be addressed FIFO.

The advance core pull process will now become the most expeditious process to receive a
transmission for all Promaster customers requiring part# R8453637AB.
DEALER INCENTIVE (JANUARY 2025)
In addition to the 3.1 hours of incremental labor time and the core reimbursement of $2,500,
dealer personnel will receive incentive payments to the Service Manager (position code 09) and
Parts Manager (position code 08) of $250 each (total of $500 ). This will be paid to the Rewarding
Excellence card the month following the received core return . Dealer employee must be active with
a valid SID, and a current mailing address in MyPersonnel within DealerConnect. See FAQ for
details. Payment questions can be directed to the Rewarding Excellence Hotline at 888-887-6192.

CORE RETURN PROCEDURE AND ORDER ENTRY
Dealers must continue to utilize the Critical Core Return process outlined further in the document
and also in the warranty bulletin. VIN entry for the core return is required. It is also critical that

the dealer orders a transmission as Special Handling with a VIN included (or VIN specific for the
campaign part - CSPM44A4AA).

INCENTIVE AND SUPPLEMENTAL
SERVICE PROCEDURE ENHANCEMENT:

JANUARY 2025

FREQUENTLY ASKED QUESTIONS (FAQS)

Q: What dealers are eligible for the supplemental commercial vehicle labor payments?
A: All Businesslink, Promaster Certified and Businesslink Light dealers that are servicing Promasters are eligible.
No enrollment is required.

Q: Does the transmission need to be ordered or will the core return trigger the order?
A: A transmission order MUST be entered by the dealer. For part# R8453637AB it must be entered as a Special
Handling order with the VIN included. For the recall part# CSPM44A4AA, VIN specific order entry must be utilized.
The critical core return will NOT automatically trigger a parts order.

Q: How quickly will transmission order fulfillment occur once the harvested core is returned?
A: Transmission order fulfillment timing for harvested cores of part# R8453637AB should take no longer than 3-4
weeks. Transmissions not utilizing the core harvesting method will significantly exceed that timing. Campaign part
timing will be handled FIFO and cannot be prioritized.

Q: How will order prioritization occur?
A: Weekly, cores of part# R8453637AB harvested with a confirmed order will be upgraded. Dealer’s original order
number will receive a $$ in the first two digits once prioritized.

Q: If dealer does not receive payment, what may be the cause?
A: Dealer must utilize the Critical Core Process and mark the core as an “Advance Pull VF Trans Removal” and
include the VIN. Additionally, the order must be placed with the VIN that matches the core return. Failure to include
the VIN or appropriately document the return or order will lead to incomplete payment. Dealerships without an
active employee with applicable position codes may also not receive payment.

Q: What employees will earn the incentive?
A: Service Managers (primary position code 09) and Parts Managers (primary position code 08) will automatically
earn the incentive. If the dealership does not have personnel with those position codes, Service Director (position
code 17) and/or Parts Director (position code 32) will earn the incentive. Dealer employees must be active at the
time of the month end data pull for payment as well as time of payment deposit.

Q: What is the program period?
A: Cores harvested from January 3rd and beyond will qualify for the incentive. Due to the critical nature of the
backorder, Mopar plans to retain the program until supply stabilizes; however, Mopar reserves the right to amend,
modify and/or cancel the program at any time.

Q: When do payouts occur?
A: Payments for the prior month’s harvested cores are planned to be deposited on the third Friday of each month.
Dealer employees enrolled in MSER will earn deposits as always. Dealer employees who are not currently enrolled
in MSER will still earn payments to a Rewarding Excellence card; however, they must have a valid address, email
address and phone number in DealerConnect My Personnel for Rewarding Excellence card fulfillment. It will take
7-10 business days following deposit date for new card fulfillment. Payment questions can be directed to the
Rewarding Excellence Hotline at 888-887-6192.

Q: What happens to harvested transmissions prior to the January launch date?
A: Orders for R8453637AB cores harvested prior to January can be prioritized; however, all order information and
VIN must be provided to the Regional Fleet Manager, Fleet Tech Advisor or Business Center. These will not be
eligible for the incentive however.

DEALER CORE PICK-UP
PROCESS & INSTRUCTIONS

JANUARY 2025

1. The dealer will need to go to the web portal WWW.AERCORES.COM to schedule and arrange pickup for
return direct to supplier of the below critical parts and components. When entering return ensure
Advance pull is selected:

Welcome to the AER Cores Portal
To begin processing your shipment, please enter the dealer code, part number
and the core tags of units below, then click search.

Select Return Type:

2. AFS will email the BOL to the dealer/pick-up location. The BOL # should match the BOL on the email from
the AER core team and can be used for tracking purposes.
3. AFS Handling order type that the dealer will call the dealer/pick-up location (using the contact
information provided on the core pick-up request form) to confirm the BOL has been received and
printed and will schedule the carrier to come pick-up the core at that time.
4. The carrier will pick-up the core from the requested pick-up location and deliver it directly to Supplier.
5. Once the unit has been picked up, core credit will be issued within 1-2 invoicing cycles.
PLEASE NOTE: A replacement transmission must be ordered per normal procedures using a Special
upgrades to VOR. A transmission will not be automatically ordered when core pick-up is requested.
This is NOT an exchange process; this is a method to improve transmission turnaround time.

CRITICAL CORE RETURN SHIPPING

JANUARY 2025

*It is imperative ALL Service and Parts Personnel are following this procedure*
To improve Critical Core Return shipping AER has established website portal to
submit below Critical Core Return parts for expedited pickup.
**R/U8453637AB**

R/U8144176AG

**CSPM44A4AA **

R/U8414420AB

**R/U8599680AA**

CSPM44A3AA

**R/U8599680AB**

R/U8210327AG

**Advance Pull Eligible**

R/U8156209AH

DO NOT return via DDS or any other shipping method - Failure to follow this procedure will result in
a $100 CHARGEBACK FOR NON-COMPLIANCE if not arranged through AER Logistics and dealer
will not be eligible for the incentive.
Create a core return ticket in Global Core Return System (GCRS) first, then follow prompts in web
portal WWW.AERCORES.COM to schedule and arrange pickup for return direct to supplier of
these critical parts and components to re-manufacture. Advance pull cores for the Promaster

Transmission must include vehicle VIN.

Welcome to the AER Cores Portal
To begin processing your shipment, please enter the dealer code, part number
and the core tags of units below. For the “Advance Pull-VF” return type, please enter
a VIN for each core tag. Once entered, proceed by clicking Search.

*Please ensure all pertinent personnel are aware of and using ONLY this process for parts
mentioned to expedite returns and avoid a non-compliance chargeback.*
For any questions relating to Core Returns or this process:
Submit your inquiry on Dealer Connect>Parts>Contact Global Core Returns

JANUARY 2025

FREQUENTLY ASKED QUESTIONS
Q: What is the Core Return Instructions with no invoiced order?
A: Parts>Global Core Returns>Eligibility/Entry/Assignment>Eligibility>Page Next
(x times) until GCRS HOTLIST is reached.

Select Part>Return Entry
**Hit submit once to allow Odometer/VIN/Repair Date fields to open to be fillable**

Submit

JANUARY 2025

FREQUENTLY ASKED QUESTIONS CONT’D
Assign core for pickup.

Select and print Core Documents (available at every 30-minute interval after assigning)

**This MUST SHIP THROUGH AER CRITICAL CORE RETURN PROGRAM**
www.aercores.com