Bulletin No.: 24-NA-206

Service Bulletin

Date: December, 2024

TECHNICAL
Subject:

Radio Stays on for Approximately One Minute After Vehicle is Shut Off and
Door is Opened
This bulletin replaces PIT6232. Please discard PIT6232.

Brand:

Model:

Model Year:
from

Buick
Chevrolet
GMC

VIN:
to

from

to

Envision

2024

2024

—

—

Colorado

2024

2024

SOP

August 29, 2024

Traverse

2024

2024

—

—

Acadia

2024

2024

—

—

Canyon

2024

2024

SOP

August 29, 2024

Engine:

Transmissi
on:

—

—

Involved Region or Country

North America

Condition

Some customers may comment that their radio remains on for approximately one minute
after turning the vehicle off and opening the door.

Cause

The causes of the condition may be an incomplete Over the Air (OTA) update.
OTAs have three steps. First, the package must be downloaded. Second, the system
performs a set of checks to verify the vehicle is ready for the install (vehicle stationary,
battery state-of-charge above 70%, etc.). Then, the customer is presented the with the
prompt to install the OTA.
Note: When prompted to install the OTA, if the customer selects the “X” in the upper right
corner instead of selecting “Install” or “Decline”, they will also encounter this same condition of the radio screen staying on.

Correction

Reprogram the Radio and Serial Data Gateway Module.
Note: This will also clear the pending OTA.
Important: Please communicate to the customer that in the future if the OTA screen appears, they should accept it and follow the on-screen prompts.
The customer can also verify if there is a pending OTA through the radio home screen.
Select “settings” and then select “update” to see if any OTAs are pending as long as the
battery SOC is at least 70%.

Service Procedure
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
Caution: Before downloading the update files, be sure the computer is connected to the internet through a network
cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming,
programming failure or control module damage may occur.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link
connector. If there is an interruption during programming, programming failure or control module damage may
occur.

Copyright 2024 General Motors. All Rights Reserved.

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December, 2024

Bulletin No.: 24-NA-206

• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive
power (exterior lights, HVAC blower motor, etc) is off.
• Please verify that the radio time and date are set correctly before inserting USB drive into vehicle for
programming, otherwise an error will result.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down
menu and the top center window match the VIN plate of the vehicle to be programmed prior to using Service
Programming System 2 (SPS2) for programming or reprogramming a module.
• For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON”
before reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in
the TLC application memory from a previous vehicle.
• If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not
match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC
top center window and use these for programming or reprogramming the subject module with the correct vehicle
VIN and software and/or calibrations.
• The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN
of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM
also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN
plate.
• The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN
of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM
also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN
plate.
Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before
beginning programming.

Bulletin No.: 24-NA-206

December, 2024

Page 3

5743643

Important: If the vehicle VIN DOES NOT match, the message below will be shown.

5877000

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December, 2024

Bulletin No.: 24-NA-206

5644477

Important: Techline Connect screen shown above.
Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow
screen instructions. After a successful programming event, the WCC is located in the Service Programming System
dialogue box of the SPS Summary screen. Record the WCC on the job card. No further action is required. Refer to
the Warranty Information section of this bulletin.
1. Reprogram the Radio and Serial Data Gateway Module. Refer to A11 Radio: Programming and Setup and K56
Serial Data Gateway Module: Programming and Setup.

Bulletin No.: 24-NA-206

December, 2024

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5644478

Note: The screenshot above is an example of module programming and may not be indicative of the specific module
that is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the
WCC on the screen.
2. Record the SPS Warranty Claim Code on the job card for warranty transaction submission.

Warranty Information
For vehicles repaired under warranty, use:
Labor Operation

Description

Labor Time

2887978*

Radio Reprogramming with SPS and USB, Serial Data
Gateway Module Reprogramming with SPS for Radio
Remaining On After Vehicle Off

1.0 hr

*This is a unique Labor Operation for bulletin use only.
Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:

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December, 2024

Labor Operation

Bulletin No.: 24-NA-206
Description

Labor Time

6125814

• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty
Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim
Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by
SPS2.

Warranty Claim Code Information Retrieval

6125774

Bulletin No.: 24-NA-206

December, 2024

Page 7

If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as
follows:
1. Open TLC on the computer used to program the vehicle.
2. Select and start SPS2.
3. Select Settings (1).
4. Select the Warranty Claim Code tab (2).
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim
Code field.
Version

3

Modified

Released September 25, 2024
Revised October 03, 2024 – Revised the Condition, Cause and Correction sections.
Revised December 10, 2024 – Added build date for Chevrolet Colorado and GMC
Canyon.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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