CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Spark Plugs
FCA US LLC
Reference: A6B

2023 (LA) Dodger Challenger - Demon

Template Version 1.8

Revision
0

Edition
January 2025

Detail
Initial Version.

SYMPTOM DESCRIPTION
The spark plug gap on about 3,311 of the above
vehicles may be set too high. The vehicle may
experience a reduction in power or an engine misfire
and may illuminate the engine Malfunction Indicator
Lamp (MIL).

SCOPE
This campaign applies only to the above vehicles
equipped with a 6.2L HO engine.

NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Replace all 16 spark plugs
08-A6-B1-82 1.7hrs
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.

PARTS INFORMATION
Qty
1

Part Name
C-Kit

Part No.
CCAQA6B1AA

PARTS RETURN
No parts return required for this campaign.

SPECIAL TOOLS
No special tools required to perform this service
procedure.

REPAIR TO BE PERFORMED
Replace all 16 spark plugs by following the directions
outlined in the Service Procedure below.

DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.

Owner Notification and Service
Scheduling
All involved vehicle owners known to FCA are being
notified of the service requirement by mail. They are
requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter
is attached.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

1/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Spark Plugs
FCA US LLC
Reference: A6B

Vehicle Lists, Global Recall System, VIP
and Dealer Follow Up
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and
then click on “Global Recall System.” Your dealer’s
VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch,
those with a phone number, city, zip code, or VIN
sequence.

Dealers should perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
VIN lists may contain confidential, restricted owner
name and address information that was obtained from
the Department of Motor Vehicles of various states.
Use of this information is permitted for this notification
only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Service / Field Operations FCA US LLC

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

2/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Spark Plugs
FCA US LLC
Reference: A6B

Service Procedure
1. Disconnect and isolate the negative battery cable.
2. Remove the engine cover(s).
3. The following steps are necessary only for right side ignition coils, for the left side, continue to step 4.
➢

Remove the supercharger coolant bottle reservoir from the mounting bracket and position aside for
additional clearance.
NOTE: It is not necessary to disconnect the coolant hoses from the coolant reservoir.
➢
➢
➢

Remove the right side coolant tube retainer and reposition coolant tubes.
Remove the Power Distribution Center (PDC) from the mounting bracket and position aside.
Reposition the wire harness for additional clearance.

4. Remove the air cleaner body.
5. Disconnect the ignition coil wire harness connector.
6. Remove the two ignition coil bolts.
7. Using a slight rocking motion, carefully lift the ignition coil from the cylinder head opening.
NOTE: It will be necessary to carefully reposition the A/C lines for clearance.
8. Remove the spark plug(s) from the cylinder head and DISCARD.
9. Carefully insert the NEW spark plug into cylinder head, hand start threading plug into threads, tighten to 30N∙m
(22ft. lbs.).
10.

Using a slight rocking motion, carefully push the ignition coil into the cylinder head opening.

11.

Install the two ignition coil bolts.

12.

Connect the ignition coil wire harness connector.
NOTE: Carefully reposition the A/C lines in their location.

13.

The following steps are necessary only for right side ignition coils.
➢
➢
➢
➢

Install the supercharger coolant bottle reservoir to the mounting bracket.
Install the right side coolant tube retainer and position coolant tubes.
Install the Power Distribution Center (PDC) from the mounting bracket and position aside.
Reposition the wire harness.

14.

Install the engine cover(s).

15.

Install the air cleaner body.

16.

Reconnect the negative battery cable, close the hood.

17.

Complete Proof of Correction Form for California Residents.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

3/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Spark Plugs
FCA US LLC
Reference: A6B

Service Procedure [Continued]
Install the Authorized Modifications Label:
Type or print (with a ballpoint pen) the
necessary information shown in Figure
1 onto the Authorized Modifications
Label. Then attach the label near the
VECI label.

Figure 1 – Authorized Modifications Label

Figure 1 – Authorized Modifications Label

Complete Proof of Correction Form for California Residents:
This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement
Program. Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and
supply it to vehicle owners residing in the state of California for proof that this recall has been
performed when they renew the vehicle registration.
Process Steps to obtain the California Proof of Correction form:
a. Access the “DealerCONNECT” website.
b. Select the “Service” tab.
c. Under the “Publications” heading, select the “ePublishing” link.
d. Sign in using your Dealer Code and Password.
e. Select the “Proof of Correction form”.

18.

Return the vehicle to the customer.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

4/4

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Spark Plugs

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

A6B

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2023 (LA)
Dodge Challenger vehicles equipped with a 6.2L HO engine.
WHY DOES MY VEHICLE NEED REPAIRS?
The spark plug gap in your vehicle’s engine may be set too high. This can cause your vehicle
to experience a reduction in power or an engine misfire and may illuminate the engine
Malfunction Indicator Lamp (MIL).

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment.
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace all the spark plugs. The estimated repair time is about 2 hours. In addition, your
dealer will require your vehicle for proper check-in, preparation, and check-out during your
visit, which may require more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission recall repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Customer Satisfaction Notification service is performed. Be sure to
save this form since the California Department of Motor Vehicles may require that you supply
it as proof that the Customer Satisfaction Notification has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your vehicle.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN A6B.

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.