NHTSA ID Number: 11012728
Manufacturer Communication Number: T-SB-0110-24
TSB/Document Date: 2025-01-09
Summary
A head unit software update is now available for 2022 – 2023 model year GR86 vehicles equipped with Toyota Multimedia software version 10 or earlier. The software can be updated to version 11 with a USB update. This software update addresses following items: •Display screen blank (does not affect the backup camera).•Head unit rebooting (does not affect the backup camera).•Sirius XM® radio inoperative. •Bluetooth® disconnects and does not reconnect automatically.•Scroll bar inoperative even when vehicle is stopped.•Phone screen setting reset after ignition cycle.•Radio and/or media buttons won’t change the display screen.•A “Please go to your retailer to update the Gracenote® Database” message appears unexpectedly.•Apple CarPlay® enhancements.•Android Auto™ enhancements.•“Software update setup is initializing” appears during USB update and does not go away.•Touch screen inoperative.•Unable to switch audio source.•Radio sound inoperative.•Radio presets reset.•Sirius XM® radio enhancements.•USB audio enhancements.•Phonebook contact name order incorrect.•Text message audible playback stops.•Navigation voice guidance stops.•Unable to make phone call with phone icon in messages tab.•HD radio enhancements.•CD player does not eject CD.•OTA (Over the Air) and USB software update enhancements.•A head unit software update is now available for 2022 – 2023 model year GR86 vehicles equipped with Toyota Multimedia software version 11 or earlier. The software can be updated to version 12 by OTA or USB update.•This OTA software update addresses following items:•Display screen reboots (Does not affect the backup camera display).•No sound from head unit audio.•Pop-up messages stuck on Apple CarPlay® Screen (Does not affect the backup camera display)•Volume knob inoperative during Android Auto™.•Media button inoperative.•Radio station preset selection inoperative.•Sirius XM® satellite radio sound inoperative after phone call ends.•Incorrect song description.•“Are you sure you want to activate this profile?” message appears on display screen even if using the last paired phone.•Messages screen shows dates as 1/1/0.•USB audio cover art does not update.•Sirius XM® satellite radio channel name missing.•USB audio goes to next folder before the previous one ends.•Voice command to play specific artist or album plays previously played USB audio song instead.•Voice command to play specific artist via USB audio only plays the first album.•Maintenance date shows a hyphen instead of a date.•Software update confirmation screen does not appear. •This USB software update addresses the items above, plus:•No audio plays, only abnormal noise is heard from the speakers.•PCS activation banner stays on radio display screen after PCS event (Does not affect the backup camera display).•A head unit software update is now available for 2022 – 2024 model year GR86 vehicles equipped with Toyota Multimedia software version 12 or earlier. The software can be updated to version 13 by OTA or USB update.•This OTA software update addresses following items:•Head unit rebooting (Does not affect the backup camera display).•Display screen blank (Does not affect the backup camera display).•Touch screen inoperative.•No audio.•CarPlay® inoperative.•CarPlay® disconnects.•“Feature is not available” message appears with iPhones on iOS 16.4 or later.•Microphone inoperative during CarPlay® phone calls.•Android Auto™ inoperative.•Music plays from Android device instead of Android Auto™ vehicle speakers.•Bluetooth® system enhancements.•Failed Bluetooth® and Android Auto™ connections don’t automatically reconnect.•Display screen reaction slow during Bluetooth® audio (Does not affect the backup camera display).•Radio presets clear.•Sirius XM® satellite radio enhancements.•Hands-free call audio volume at zero.•Phonebook transfer inoperative.•USB audio system enhancements.•“Please wait a minute” message prevents hands-free call from starting via voice recognition.
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being
repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
DCA-8000 Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-368-6787 or by visiting
Home – Service Resources – Toyota
Special Service Tools (SSTs).
Draft - Confidential
© 2024 Toyota Motor Sales, USA
T-SB-0110-24
December 3, 2024
Page 6 of 22
Head Unit Software Update (Denso)
Software Update Information
MODEL
SOFTWARE UPDATE FILE
GR86
rb_update_2024_GR86_HU_A_13.zip
NOTE
This file can be used in 2022 – 2024 model year GR86 vehicles.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Never change the update file names AFTER
downloading them or save ANY other files on the same USB flash drive.
Use a blank USB flash drive from a trusted name-brand manufacturer with the
following specifications:
Storage capacity: 8.0 GB or larger
Communication format: USB 2.0 or newer
File format: NTFS
Software Update Procedures
Head Unit Software Version Confirmation Procedure ................................................................. 7
USB Update Procedure .............................................................................................................. 8
OTA Update Procedure ............................................................................................................ 13
Draft - Confidential
© 2024 Toyota Motor Sales, USA
T-SB-0110-24
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures
Head Unit Software Version Confirmation Procedure
1. Select Settings.
Figure 1.
2. Under the General tab, select
System Information.
Figure 2.
3. Compare the last six digits of the Software
Version number against Table 1.
Is the head unit software up to date?
Figure 3.
YES — This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.
NO — Continue to the USB Update
Procedure.
Draft - Confidential
© 2024 Toyota Motor Sales, USA
Page 7 of 22
T-SB-0110-24
December 3, 2024
Page 8 of 22
Head Unit Software Update (Denso)
Software Update Procedures (continued)
Head Unit Software Version Confirmation Procedure (continued)
Table 1. Head Unit Software USB Update Applicability Table
MODEL YEAR
PREVIOUS VERSION
UPDATE METHOD
NEW HEAD UNIT
SOFTWARE VERSION
< T41CMM152-380
NEW VERSION
T41CMM152-380
2022
< T47CMM152-380
2023 – 2024
< TG1CMM150-880
T47CMM152-380
USB
13
TG1CMM150-880
TG7CMM150-880
< TG7CMM150-880
USB Update Procedure
The USB update can ONLY be performed if the head unit software is earlier than version 13
(see Table 1.).
The USB update MUST be performed with the engine ON (at idle) or with the ignition ON/engine
OFF. If performing this update with ignition ON/engine OFF, using a battery charger is
recommended to prevent a flat battery.
Format the USB flash drive in NTFS format. After
downloading the file, unzip/extract the zip file,
double-click the folder, and drag and drop the
three files (Figure 4) onto the USB flash drive. Be
sure to safely eject the USB flash drive BEFORE
removing it from the PC.
Figure 4.
NOTICE
NEVER attempt to install the software immediately following an exchange module installation.
Let the system restart first and operate for 20 minutes.
NEVER attempt to install the software a second time for 30 minutes following a previously
unsuccessful software installation.
NEVER attempt to install the software for at least 30 minutes AFTER completing an OTA update.
Draft - Confidential
© 2024 Toyota Motor Sales, USA
T-SB-0110-24
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
1. Go to Settings – General – Software Update
and confirm that Automatically Check for
Updates is toggled OFF. Click the red X to
close the screen.
Figure 5.
2. Enter dealership mode by pushing the TUNE
knob six times, while simultaneously pressing
both SEEK switches.
Figure 6.
3. Select Software Update.
Figure 7.
Draft - Confidential
© 2024 Toyota Motor Sales, USA
Page 9 of 22
T-SB-0110-24
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
4. Insert the prepared USB flash drive AFTER
the Insert Update Media screen appears.
Figure 8.
5. Select OK.
Figure 9.
NOTE
If the screen displays a “Software Loading
Unsuccessful” message, confirm that the USB
device has been properly formatted, the
software on the device matches the system
being reprogrammed, and try again.
6. Confirm the Available Version is version 12,
per Table 1.
Figure 10.
7. Select OK to begin the software update.
Draft - Confidential
© 2024 Toyota Motor Sales, USA
Page 10 of 22
T-SB-0110-24
December 3, 2024
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
8. Wait for the update to complete. This can
take 5 – 10 minutes.
Figure 11.
NOTE
Do NOT turn the engine OFF during the
software update.
9. Select OK after the update is complete.
Figure 12.
NOTE
If the screen says “incomplete” instead of
“complete” continue to the next step and
check the software version at the end of this
process to confirm if the latest version is now
installed. If the version is the latest, the repair
is complete. If not, start the USB update
process again.
10. After the screen shown in Figure 13 appears,
perform the following procedure:
Turn the engine OFF.
Open the driver’s side door.
Close the driver’s side door.
Wait three minutes.
Open the driver’s side door.
Turn the engine ON.
Check the software version to confirm the
latest is installed.
USB update is complete.
Draft - Confidential
Figure 13.
© 2024 Toyota Motor Sales, USA
Page 11 of 22
T-SB-0110-24
December 3, 2024
Page 12 of 22
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
11. Does the screen shown in Figure 14 appear?
YES — Wait for up to 15 minutes for initialization to complete. After initialization is complete
Figure 15 appears. Then, repeat step 10.
NO — Continue to step 12.
Figure 14.
Figure 15.
12. Go to Settings – General – Software Update
and confirm that Automatically Check for
Updates is toggled ON. Click the red X to
close the screen.
Draft - Confidential
Figure 16.
© 2024 Toyota Motor Sales, USA
T-SB-0110-24
December 3, 2024
Page 13 of 22
Head Unit Software Update (Denso)
Software Update Procedures (continued)
OTA Update Procedure
An OTA update to version 10 can ONLY be performed if the 2022 model year GR86 vehicle
head unit software is earlier than version 10. Updating the GR86 head unit software via OTA to
version 10 will enhance the functionality of the system and improve the driving
experience, including:
Improved performance of the in-vehicle touchscreen display.
Improvements to Bluetooth® connectivity.
Improvements to Apple CarPlay® and Android Auto™ vehicle integration.
An OTA update to version 12 can ONLY be performed if the 2022 – 2023 model year GR86 vehicle
head unit software is version 10 or 11. Updating the GR86 head unit software via OTA to
version 12 will enhance the functionality of the system and improve the driving
experience, including:
Improved performance of the in-vehicle touchscreen display.
Improvements to audio multimedia functionality.
Improvements to Apple CarPlay® and Android Auto™ vehicle integration.
An OTA update to version 13 can ONLY be performed if the 2022 – 2024 model year GR86 vehicle
head unit software is version 12. Updating the GR86 head unit software via OTA to
version 13 will further enhance the performance of the system and improve the driving
experience. This includes:
Improved functionality for the in-vehicle touchscreen display.
Enhancements to the audio multimedia system.
Bug fixes.
Draft - Confidential
© 2024 Toyota Motor Sales, USA
T-SB-0110-24
December 3, 2024
Page 14 of 22
Head Unit Software Update (Denso)
Software Update Procedures (continued)
OTA Update Procedure (continued)
Table 2. Head Unit Software OTA Update Applicability Table
MODEL
YEAR
PREVIOUS
HEAD UNIT
SOFTWARE
VERSION
PREVIOUS VERSION #
UPDATE
METHOD
NEW HEAD UNIT
SOFTWARE VERSION
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: T-SB-0110-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-03
MFR Internal Campaign ID/Software Version: T-SB-0110-24
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 🔥 Historical lowest pr-ice now on sa-le--hot se-lling.
- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
This product presentation was made with AAWP plugin.