CUSTOMER SUPPORT PROGRAM 24TE04
Multiple Model & Model Year Toyota Vehicles
Coverage for Flow Shut-off Valve Coolant Leak
Frequently Asked Questions
Original Publication Date: December 5, 2024
Q1:
A1:

What is the condition?
The specific condition covered by this program is for a small engine coolant leak can occur from a
specific valve that can allow coolant to drip on other parts of the vehicle. This can cause "Maintenance
Required" to be displayed on the instrument cluster or cause the A/C not to function normally. If the
condition is verified, the vehicle will be repaired with a new flow shut-off valve under the terms of this
Customer Support Program.

Q2:
A2:

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in late December 2024, advising
owners of this Customer Support Program
If the owner experiences this condition, they should contact their local authorized Toyota dealership
for diagnosis. If the condition is verified, the dealer will replace the flow shut-off valve with a new one
at no charge to you.

Q3:
A3:

Which and how many vehicles are covered by this Customer Support Program?
There are approximately 2,384,700 vehicles covered by this Customer Support Program.
Model Name

Model Year

Production Period

Avalon & Avalon HV
Camry & Camry HV
Corolla
Corolla HB
Highlander HV
RAV4 & RAV4 HV
RAV4 PHV
Sienna HV
Venza

2019 - 2021
2018 - 2021
2020-2021
2019-2021
2020-2021
2019-2021
2021
2021
2021

Mid-October 2017 to Early February 2021
Mid-January 2017 to Late March 2021
Early May 2018 to Mid-January 2021
Mid-February 2019 to Mid-April 2020
Late June 2019 to Mid-March 2021
Early March 2018 to Early February 2021
Late November to Early April 2021
Early March 2020 to Late March 2021
Early March 2020 to Late March 2020

FAQ Page 1 of 3
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Q3a:
A3a:
Q4:
A4:

Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in
the U.S.?
Yes, there are Certain Lexus ES and UX vehicles covered by this Customer Support Program.

What are the details of this program?
This Customer Support Program provides coverage as it applies to the flow shut-off valve. If the
condition is verified, the vehicle will be repaired with a new flow shut-off valve under the terms of this
Customer Support Program.
• The Primary Coverage will be offered until November 30, 2025, regardless of mileage.
•

After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of
first use or 100,000 miles, whichever occurs first.

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms
and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty
Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not
covered.
Q5:
A5:

Which part(s) are covered by this Customer Support Program?
The specific component covered by this Customer Support Program is as follows:
•

Water Valve
or

•
Q6:
A6:

Hose Assy, Water-Bypass

What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support
Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the
condition is verified as being in accordance with the terms of the program, the repair will be performed
FREE OF CHARGE to the owner.
Q6a:
A6a:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support
Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you
may be responsible for the initial diagnostic fees and any other repairs you may decide to have
performed. Any authorized Toyota Dealership can determine if a condition is covered by this
Customer Support Program.

Q7:
A7:

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described
above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in
the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.

FAQ Page 2 of 3
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Q8:
A8:

How long will the repair take?
The repair takes approximately 2 hours. However, depending upon the dealer’s work schedule, it may
be necessary to make the vehicle available for a longer period.

Q9:
A9:

What if I had previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.

Q10:
A10:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q11:
A11:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-800-331-4331 - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

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