NHTSA ID Number: 11012663
Manufacturer Communication Number: TSB_ELE365
TSB/Document Date: 2025-01-08
Summary
TECHNICAL SERVICE BULLETIN: IDENTITY AUTHENTICATION UNIT (IAU) SEAT OPERATION LOGIC IMPROVEMENT: This bulletin provides the information to update the Identity Authentication Unit (IAU) software on 2023-2024MY Telluride (ON) SX and SX Prestige models produced from August 31, 2022, through August 23, 2024, which may exhibit unintended driver profile switching five (5) seconds after the engine is turned ‘ON’ in vehicles without an active Kia
Connect subscription. Due to a software logic error, this may cause the driver’s profile to switch resulting in the driver’s seat moving five (5) seconds after the engine is turned on.
GROUP
MODEL
ELE
2023-2024MY
Telluride (ON)
SX and SX Prestige
NUMBER
DATE
365
January 2025
TECHNICAL SERVICE BULLETIN
IDENTITY AUTHENTICATION UNIT (IAU)
SUBJECT:
SEAT OPERATION LOGIC IMPROVEMENT
This bulletin provides the information to update the Identity Authentication Unit (IAU) software on 20232024MY Telluride (ON) SX and SX Prestige models produced from August 31, 2022, through August 23, 2024,
which may exhibit unintended driver profile switching five (5) seconds after the engine is turned ‘ON’ in
vehicles without an active Kia Connect subscription. Due to a software logic error, this may cause the driver’s
profile to switch resulting in the driver’s seat moving five (5) seconds after the engine is turned on. Follow the
procedure outlined in this publication to upgrade the IAU software for the applicable vehicle.
Note: This issue may affect vehicles with head units in ‘Deprovisioned’ modem status and vehicles sold
in Massachusetts.
‘Deprovisioned’ Modem Status
Kia Connect Activation Notification
NOTICE
A Technical Service Bulletin is a field fix repair program without customer notification that may be
performed during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 5
IAU SEAT OPERATION LOGIC IMPROVEMENT
SUBJECT:
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS
download, as described in this bulletin.
Upgrade Event Name
778.ON PE IAU Upgrade for Seat Operation Logic Improvement
IMPORTANT
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part
Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to
the ECU.
Connect the negative (-) terminal to the battery as shown below.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE365 Telluride (ON) January 2025
Page 3 of 5
IAU SEAT OPERATION LOGIC IMPROVEMENT
SUBJECT:
Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the
applicable model is equipped with an immobilizer
security system. Failure to follow proper
procedures may cause the PCM to become inoperative after the upgrade and any claims associated
with this repair may be subject to chargeback.
ROM ID INFORMATION TABLE:
Upgrade Event #778
System
IMMO
ECU P/No.
ROM ID
Previous
New
1.02
1.10
Identity
Authentication Unit
Yes
95590 S9000
(IAU)
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle's ECM ROM ID
and reference the Information Table as necessary.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE365 Telluride (ON) January 2025
Page 4 of 5
IAU SEAT OPERATION LOGIC IMPROVEMENT
SUBJECT:
Refer to TSB SST081 for instructions to upgrade the ‘IAU’ system:
1.
UPGRADE EVENT:
•
778.ON PE IAU Upgrade for Seat
Operation Logic Improvement
Manual Upgrade Procedure:
NOTICE
The manual upgrade should ONLY be performed if the automatic upgrade fails.
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in
the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See table below for ‘Manual Mode’ passwords.
Manual Mode ECU Upgrade Passwords:
Menu
ON PE IAU: 95590-S9000
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE365 Telluride (ON) January 2025
Password
9000
Page 5 of 5
IAU SEAT OPERATION LOGIC IMPROVEMENT
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Telluride (ON)
August 31, 2022 to August 23, 2024
REQUIRED TOOL:
Tool Name
Part Number
KDS
N/A
Figure
Comments
Kia Diagnostic System
WARRANTY INFORMATION:
N Code: I14 C Code: ZZ3
Claim
Type
W
Causal P/N
Qty.
39102 3LNN3
0
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
IAU Seat Logic
Improvement
95590F00
0.3
M/H
N/A
Qty.
0
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE365 Telluride (ON) January 2025
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TSB/Document ID: TSB_ELE365
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SEATS
MFR Component System: ELE
MFR Component Subsystem:
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