SERVICE ACTION

Global Service Action
Number: N918v3

Changes are highlighted in blue

Subject:

Publication No.: N918v3

Gasoline Catalytic Converter Malfunction Indicator
Lamp (MIL)

Model: Defender (LE)
Model Year: 2021 - 2023
Date of Issue: 04 December
2024
Expiry Date: 31 October 2026

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.

For the
Attention of:

The approved JLR retailer/authorized repairer.

Important:

NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of
this campaign.
The campaign is being re-issued to advise retailers and authorized repairers of a change to the Warranty
Information, the market qualifiers have been removed.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on certain 2021 model year to 2023 model year Defender vehicles.
Customers may experience a Malfunction Indicator Lamp (MIL) relating to the vehicle catalytic converter as well as possibly affecting
the vehicle driveability, depending on the severity of the catalytic converter degradation.
ACTION TO BE TAKEN
This service instruction has been released under the JLR connected campaign initiative. At the next opportunity, you are requested to
repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest JLR retailer/authorized repairer as soon as possible to arrange for the
repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the
customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.



The following applies to:
[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:



The following applies to:
[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer/authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

SERVICE INSTRUCTION - N918V3
Parts Information
The parts below should be ordered through JLR in the normal manner.



The following applies to:
[Canada, Guam, Puerto Rico, United States]

Description

Market(s) Part Number Qty.

Catalytic Converter

All

LR170909

1

Gasket turbocharger outlet

All

LR105411

1

Clamp (turbocharger to catalyst) All

LR105414

1

Clamp (catalyst to front pipe)

LR077700

1



All

The following applies to:
[Brazil, Kuwait, Qatar, United Arab Emirates]

Description

Market(s) Part Number Qty.

Catalytic Converter

All

LR170910

1

Gasket turbocharger outlet

All

LR105411

1

Clamp (turbocharger to catalyst) All

LR105414

1

Clamp (catalyst to front pipe)

LR077700

1

All

SROs
Description

SRO

Time

Replace the catalytic converter 17.50.01 1.5
Drive in/drive out

02.02.02 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to
TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code N918 with the relevant option code from the table below. As option codes are used there is no requirement
for you to enter SROs or parts, these are included for information only.
Program Code Option

Market

Description

SRO

Time Part Number Qty

N918

A

Canada, Guam, Puerto Rico, USA Replace the catalytic converter 17.50.01 1.5

LR170909
LR105411
LR105414
LR077700

1
1
1
1

N918

B

Canada, Guam, Puerto Rico, USA Replace the catalytic converter 17.50.01 1.5
Drive in/drive out
02.02.02 0.2

LR170909
LR105411
LR105414
LR077700

1
1
1
1

N918

C

All other markets

LR170910
LR105411
LR105414
LR077700

1
1
1
1

Replace the catalytic converter 17.50.01 1.5

Program Code Option
N918

D

Market
All other markets

Description

SRO

Time Part Number Qty

Replace the catalytic converter 17.50.01 1.5
Drive in/drive out
02.02.02 0.2

LR170910
LR105411
LR105414
LR077700

1
1
1
1

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to
be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this campaign.

Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the
Search box, search for 'Related Damage Claim' and open the related bulletin link).

SERVICE INSTRUCTION
1. Replace the catalytic converter, (see TOPIx Workshop Manual section: 309-00B:
Exhaust System - INGENIUM I4 2.0L Petrol/INGENIUM I4 2.0L Petrol - Plug-in Hybrid
Electric Vehicle (PHEV) - Removal and Installation - Catalytic Converter).

SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N918
Date: month/year

An important message for owners of Defender vehicles
Dear
We are providing a Customer Satisfaction Program free of charge to owners of certain 2021 model year to 2023 model year Defender
vehicles.
Why are we contacting you?
We have found some customers may experience a Malfunction Indicator Lamp (MIL) relating to the vehicle catalytic converter as well as
possibly affecting the vehicle driveability, depending on the severity of the catalytic converter degradation.
What will your JLR retailer/authorized repairer do?
We will replace the catalytic converter. This will be done free of charge under the terms of this program.
How long will it take?
We will complete the work as quickly and efficiently as possible to minimize inconvenience to you. Your JLR retailer/authorized repairer
will advise how long they will need your vehicle when you make the booking.
What we are asking you to do
Call your preferred JLR retailer/authorized repairer without delay. Quote your Vehicle Identification Number (VIN) (located at the beginning
of this letter) and vehicle registration number, ask for a repair date for N918. If you do not have a JLR retailer/authorized repairer, access
www.landrover.co.uk or www.landrover.com for contact details.
If you have trouble getting your vehicle repaired promptly and free of charge, contact the JLR retailer/authorized repairer Service Manager
for assistance.
Thank you for attending to this important matter.
Yours sincerely
Head of Business