SERVICE ACTION
Subject:

Global Service Action
Number: N955

Publication No.: N955

MHEV Harness Clash

Model: Range Rover Sport (L1)
Model Year: 2025
Model: Range Rover (LK)
Model Year: 2025
Date of Issue: 12 December 2024
Expiry Date: 31 December 2026

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.

For the
Attention of:

The approved JLR retailer / authorized repairer.

Important:

NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer / authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer / authorized repairer to determine if this campaign applies to a specific
vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of
this campaign.
This bulletin supersedes Update Prior to Sale (UPS) notice UPS5724 with immediate effect. The blue
highlighted text relates only to the date information. All text in this bulletin should be read and understood
in full.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
A quality concern has been identified where there may be a missing fixing on the Mild Hybrid Electric Vehicle (MHEV) battery
harness which is away from design specification.
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest JLR retailer / authorized repairer as soon as possible to arrange for the
repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the
customers. If you have any questions about this process, contact your NSC / Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
JLR retailers / authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such
time as the repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.



The following applies to:
[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:



The following applies to:
[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer / authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

SERVICE INSTRUCTION - N955
Parts Information
The parts below should be ordered through JLR in the normal manner.
Description Part Number Qty
Nut

FN106046

1

SROs
Description

SRO

Time

Mild Hybrid Electric Vehicle (MHEV) Harness Inspection - No Further Action 99.03.54.01 0.7
MHEV Harness Inspection - Install Missing Nut

99.03.54

0.7

Drive in/drive out

02.02.02

0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to
TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code N955 with the relevant option code from the table below. As option codes are used there is no requirement
for you to enter SROs or parts, these are included for information only.
Program Code Option

Description

SRO

Time Part Number Qty

N955

A

MHEV Harness Inspection - No Further Action

99.03.54.01 0.7

N/A

N/A

N955

B

MHEV Harness Inspection - No Further Action
Drive in/drive out

99.03.54.01 0.7
02.02.02
0.2

N/A

N/A

N955

C

MHEV Harness Inspection - Install Missing Nut 99.03.54

0.7

FN106046

1

N955

D

MHEV Harness Inspection - Install Missing Nut 99.03.54
Drive in/drive out
02.02.02

0.7
0.2

FN106046

1

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to
be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this campaign.

Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the
Search box, search for 'Related Damage Claim' and open the related bulletin link).

SERVICE INSTRUCTIONS
NOTES:
Some variation in the illustrations may occur, but the essential information is always correct.
Some components shown removed for clarity.
1. Remove the transmission undershield, (see TOPIx workshop manual section 501-02:
Front End Body Panels - Removal and Installation - Transmission Undershield).

2. Inspect the MHEV harness and bracket.
If the MHEV harness bracket nut IS missing as shown in illustration A or
illustration B with the RED X, continue to step 3.
If the MHEV harness bracket nut IS NOT missing as shown in
illustration C with the GREEN ✓, no further action is required. Continue
to step 4.







3. Install the MHEV harness on the bracket.
Install and tighten the nut.
Torque: 9 Nm



4. Install the transmission undershield, (see TOPIx workshop manual section 501-02:
Front End Body Panels - Removal and Installation - Transmission Undershield).

5. Release the vehicle.

SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N955
Date: month/year

An important message for owners of Range Rover and Range Rover Sport vehicles
Dear
We are providing a Customer Satisfaction Program free of charge to owners of certain 2025 model year Range Rover and Range Rover
Sport vehicles.
Why are we contacting you?
A concern has been identified where there may be a missing fixing on a Mild Hybrid Electric Vehicle (MHEV) battery harness which could
result in contact between the harness and the front driveshaft.
What will your JLR retailer / authorized repairer do?
We will inspect and if required we will install a nut to retain the harness as intended. This will be done free of charge under the terms of
this program.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your JLR
retailer / authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Contact your preferred JLR retailer / authorized repairer without delay. To book your vehicle in for this action, you will need to provide your
JLR retailer / authorized repairer with the following details, which are at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle.
The Program Number for the action.
If you do not have a JLR retailer / authorized repairer, access www.landrover.co.uk or www.landrover.com for contact details.
If you have trouble getting your vehicle repaired promptly and free of charge, contact the JLR retailer / authorized repairer Service
Manager for assistance.
Thank you for attending to this important matter.
Yours sincerely
Head of Business