37066 Service Bulletin/Repair Instructions

Polestar 
Service and Parts Business
Technical Journal

TITLE:
PS3 Software download issues, temporary solutions

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 37066.5.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2024-12-12
2024-12-17
FUNC GROUP:
FUNC DESC:
3018
Software
Page 1 of 7
Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

Attachment

File Name
File Size
HUDp.JPG
0.0269 MB
VCU1p.JPG
0.0572 MB
VIDA yellow messagep.JPG
0.0193 MB
VIDA1.jpg
0.0931 MB
VIDA2.jpg
0.1530 MB
VIDA3.jpg
0.0943 MB
VIDA4.jpg
0.0698 MB
WPCp.JPG
0.0164 MB
DESCRIPTION:

If the software download fails, please follow advice under “Service”.

CSC Customer Symptom Codes

Code
Description
1Z
Service/repair/Software update failed
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Produced and printed in the USA and available as an electronic document.

© Polestar 2024
Technical Journal 37066.5.0

Vehicle Type

Type
Eng
359
Eng

Desc
Sales Body
Gear
Steer Model Year
Plant
2024-9999
Chassis range
Struc Week

Range
0000001-0999999 202402-999952
SERVICE:

* Text in #3, #7, #7a, #7b, #8, #8a and #8b is changed, updated or added.

*#1. If SWDL fails and the HLCM is in “Not responding”, it is normal. HLCM is in silent mode and

therefore not listening to diagnostic commands.

Continue with the next SWDL attempt without any action.

#2. If SWDL fails due to Silent mode (picture VIDA1) follow this:

- Check that VIUP (PGWM and PGWA) is in Default. If not, follow “Recover VIUP/D failed SWDL”

under point #3 below.

- Check that HVBM is in Default.

a. If it is not in Default, perform a 12V reset with VIDA for more than 10 minutes.

b. If it is in Programming, perform a reload of the HVBM.

- Check that HVB SOC is above 2%. If not, charge the HVB.

- If all above is okay and SWDL still fails due to Silent mode, open the VIDA diagnostic sequence

under “Service Function” - “Disconnect Main Battery” and deactivate and activate HLCM

converting and try again.

If the issue still remains, contact TOS through a Nebula report.

#3. If SWDL failed due to the VIUP/D being partly installed (picture VIDA2) follow this:

Check if VIUP/D is in Programming or Not responding.

a. If VIUP/D is in Programming.

*aa. Perform a 12V reset with VIDA diagnostic sequence under “Service Function” “Disconnect Main Battery” for 30 minutes.

ab. Reload VIUP/D.

b. If VIUP/D is not responding.

*ba. Perform a 12V reset with VIDA diagnostic sequence under “Service Function” “Disconnect Main Battery”, 30 minutes. (try at least 3 times).

bb. If we get VIUP/D in Programming, do a reload.

bc. If VIUP/D is still in not responding, contact TOS through a Nebula report.

- How to do a 12V hard reset if 12V reset with VIDA fails (step #2 & #3):

Alt a:

a1. Disconnect the 12V battery.

a2. VIDA => Software installation => Advanced test => Reset

a3. Connect the 12V battery after more than 10 minutes.

Alt b:

b1. Disconnect the 12V battery.

b2. Access the VCU in the front passenger compartment and disconnect connector (see

picture VCU1p) on the VCU for more than 10 seconds.

b3. Connect the 12V battery after more than 10 minutes.

#4. If there is a VIDA message “Purchase Failed - StatusCode: 502 ServerCode: 10” (picture VIDA3).

Contact TOS through a Nebula report.
Page 2 of 7
2024-12-17
Technical Journal 37066.5.0

#5. Pairing of keyfob

a. Charge the keyfob on the WPC.

If not charging, follow TJ 37039.

b. Pairing of keyfob fails. (check TJ 37040)

Car needs to be in status Available or higher => close and reopen driver door.

c. Pairing of keyfob fails.

If you get message in VIDA, “...potential issue between key and Wireless Phone Charger...”

(picture WPC), perform a TCAM reload, “Yes” to replace hardware.

Then retry pairing.

d. Keyfob pairing may be lost after SW download.

Check keyfob pairing by removing the NFC card from the car, then enter the car with the

keyfob and check if it’s possible to put car in D or R.

If message “No Key found” appears - pairing is required via “Keyless vehicle key Appl” SWDL.

#6. PDS upgrade yellow message – not complete!

After PDS is done with yellow message “..SW installed needs verification..”, (picture VIDA Yellow

messagep), perform the following steps:

1. Click “OK” or “Cancel” on the error message.

2. Revoke the software.

3. Re-download the PDS.

Check keyfob pairing again.

*#7. General VIDA warning messages.

*a. General VIDA warning messages, example “no response HUD” (picture HUDp) after PDS

upgrade:

If the warning message appears after PDS installation, please perform a reset of the vehicle

under Advanced Test Option in VIDA and check if the ECU is in Default, if not repeat this step

2 more times.

If problems still exist, contact TOS through a Nebula report.

*b. General VIDA warning message, example “Critical failure” (Picture VIDA4)

*If the warning message appears in the beginning of PDS installation follow below:

*a. Check that High Voltage contactors are open. You’ll find this under VIDA > Components >

HVBM > Parameters > Contactor negative, status - HVBM and Contactor positive, status

- HVBM

*b. If contactors are closed, make sure that the car is not in usage mode “Convenience”.

If the car is in usage mode “Convenience”, make sure that no one is in the car. (When

someone is in the car we initiate “Convenience”)

*c. If contactors still are closed, wait 3 minutes and check again. If still closed, turn off

climate in CSD and wait 3 minutes.

*d. Try SWDL again

*e. If problems still exist, contact TOS through a Nebula report.

*#8. If vehicle readout is done and some nodes are Not Responding follow steps below:

*a. Generic method.

*Perform reset 3 times under VIDA => Software installation => Advanced test => Reset.

If 3rd reset doesn’t set the ECUs to Default or Extended, then run VIDA “Service Function” “Disconnect Main Battery”.

If problem still exist, contact TOS through a Nebula report.

*b. NFCA Not Responding:

*If NFCA is not responding, disconnect the driver door connector for 30 seconds and then

check under VIDA => Software installation => Advanced test if NFCA is in Default
2024-12-17
Page 3 of 7
Technical Journal 37066.5.0

#9. Glove box cannot be opened.

Follow method in VIDA IE ID: VCC-522725-1 “Emergency opening of glove box”.

Abbreviations:

SWDL = Software Download

VIUP = Vehicle Integration Unit Passenger side

VIUD = Vehicle Integration Unit Driver side

PGWM = Passenger side Gateway Module

PGWA = Passenger side Gateway module A

HLCM = High- to Low-voltage Converter Module

HVBM = High Voltage Battery Module

HVB = High Voltage Battery

SOC = State Of Charge

12V = 12 Volt

RMDB = Rear Main Distribution Box

WPC = Wireless Phone Charger

NFCA = Near Field Communication module A

CSD = Center Stack Display

Warranty claim info:

To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP number

stated in this TJ.

Note that the TJ number must be stated in the repair order text.

VST Operation Number

VST Operation Number
Description
99923-2
General Reimbursement acc to TJ
LABOR TIME:

Labor time subject to change without notice.

VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use

concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”, use

function group 3018.
To view TJ attachments continue to next page. This TJ has 8 attachments.
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Page 7 of 7

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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