Volvo Car USA LLC

Quality Bulletin

Bulletin Title

Group

NO

Service Action A10291: XC40 AOC, MY 2024 XC40

46

A10291

Issuer (Dept.)

Car Market

Issue Date

Status Date

Product, Safety and Compliance

United States and Canada

11/22/24

11/22/24

Revisions

Page

Page 1 of 2

A.
B.
C.
D.
E.
F.
G.
H.

SERVICE ACTION A10291 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION / PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE

A.

SERVICE ACTION A10291 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided
to launch Active Service Action A10291 on certain Model Year 2024 XC40.
Volvo Cars Quality investigations have identified that the O-ring in the piston movement path
on the Active on Demand Coupling (AOC) is wider than designed causing the O-ring seal to
twist. As a result, internal leakage may occur.
The corrective action is to replace the AOC.
A10291 affects 26 cars in the United States and 2 in Canada.

B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS ACTIVE SERVICE ACTION. VEHICLES IN RETAILER
INVENTORY MUST BE UPGRADED PRIOR TO SALE.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action A10291
XC40 AOC” will appear for eligible vehicles, F4=History from the main Inquiry menu must
be selected to confirm Active Service Action A10291 has not been completed. Eligibility
can also be confirmed in TIE.
All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service
Actions. All open Recall, Service Campaign or Service Actions repairs must be completed.

Quality Bulletin A10291
C.

PARTS INFORMATION / PARTS RETURN
Please refer to the Parts Bulletin.
PARTS RETURN
No Parts return.

D.

OWNER NOTIFICATION
Owners will be notified of this Service Action in late-January.

E.

VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
Vehicles that have not been reported delivered should be corrected prior to delivery.
Used Vehicles in Retailer Inventory
Used vehicles must be confirmed prior to delivery and if eligible claim for A10291 as per the
Quality Bulletin.

F.

RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this Service Action. All eligible vehicles must
have this Service Action completed prior to customer delivery.

G.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is G1.

I.

REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

A10291
02
XW
97570-2 AOC clutch replace acc. to QB
36013048 (Clutch, exch)

Operation Number

Repair Description

97570-2
99942-2
99943-3

AOC, clutch replace acc. to QB
Software downloading acc. to QB
Software downloading acc. to QB

Qty

Labor Time

1
1
1

1.6
0.3
0.1

**Labor times provided are current at the time of release and are subject to change. Claims
will be paid at the time in effect on the repair date.

Page 2 of 2

2024-11-22