Replacing 4 central locks
Creating photo documentation

Labor time: 41 TU

Additional costs:

Dec 4, 2024
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ARC40000003*

Customer Mobility Group Brands

Quantity as required
(for warranty invoicing only)

ARC40000004**

Optional remuneration for the Porsche Center
Mobile Technician's assignment travel time

Quantity as required
(for warranty invoicing only)

AfterSales

Service

Technical Information

204/24 ENU

ARC4

4

* For warranty processing, the part number ARC40000003 can be invoiced in the warranty claim as an
additional part with the designation "Customer Mobility" and with the amount as per invoice.
Please document a copy of the invoice for this in the warranty claim.
** For warranty processing, part number ARC40000004 can be invoiced in the warranty claim as an additional part with the designation “Porsche Center Mobile Technician” and with the amount as per invoice.
To do this, please document the clocking in and out time of the fitters, the start and final mileage of the
service vehicle and the location of use in the warranty claim as invoice verification.
Þ Damage number ARC4 099 000 1
⇒
Scope 4:

Checking and replacing central lock
•

Implementation by Porsche Center Mobile Technician
Labor time:
Check and replace central lock - Implementation by Porsche Center Mobile
Technician
Includes:
Raising and lowering vehicle
Replacing 4 central locks
Creating photo documentation

Labor time: 141 TU

Required parts:
V04015010N

Central lock

4 pieces (no set)

Mounting paste

1 piece
(for warranty invoicing only)

ARC40000003**

Customer Mobility Group Brands

Quantity as required
(for warranty invoicing only)

ARC40000004***

Optional remuneration for the Porsche Center
Mobile Technician's assignment travel time

Quantity as required
(for warranty invoicing only)

Required materials:
ARC40000005*
Additional costs:

* For warranty processing, part number ARC40000005 with the designation "Consumables" can be
invoiced as an additional part in the warranty claim. Maximum amount $1.08.

AfterSales

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Service

Technical Information

ENU 204/24

ARC4

** For warranty processing, the part number ARC40000003 can be invoiced in the warranty claim as an
additional part with the designation "Customer Mobility" and with the amount as per invoice.
Please document a copy of the invoice for this in the warranty claim.
*** For warranty processing, part number ARC40000004 can be invoiced in the warranty claim as an
additional part with the designation “Porsche Center Mobile Technician” and with the amount as per
invoice. To do this, please document the clocking in and out time of the fitters, the start and final mileage
of the service vehicle and the location of use in the warranty claim as invoice verification. The arrival and
departure can be invoiced a maximum of 2 times until the parts are globally available if the check shows
that the central locks fall within the affected period and must therefore be replaced during initial use.
Þ Damage number ARC4 099 000 2
⇒

Invoicing of vehicle transport / customer mobility / vehicle storage
Invoicing:

Costs for transporting the vehicle
If required, the vehicle can be collected from the customer and transported to the Porsche Center or to a
parking space used by the Porsche Center. The costs incurred can be invoiced in the warranty claim for recall
campaign ARC4 under the part number ARC40000001 with the designation "Transport Flat Rate" as an
additional part. The maximum amount is $ 1,620.
Costs for vehicle storage
If third-party parking spaces are used for storing affected vehicles, the costs incurred can be invoiced as an
additional part in the warranty claim for recall campaign ARC4 using the part number ARC40000002.
Up to $ 10.80 per day can be invoiced for vehicle storage. The maximum amount is $ 1,296.
Costs for customer mobility
If necessary, customer mobility can be granted until the workshop appointment and for the duration of
the implementation of the campaign at most. The current rules governing the Customer Mobility Program
generally apply here. Customer mobility can be granted and utilized for up to 60 days or up to a maximum
budget of $8,640. This will need to be billed under the campaign per the TI as part number ARC40000003.
If more than 60 days of mobility is required, please reach out to [email protected] with
justification and vehicle information in the email. It is important that you reach out to PCNA prior to reaching
the 60 day maximum allowance. Porsche service loaner vehicles are preferred, but we understand that
other rental options may need to be considered in this case. Non-Porsche loaners can also be claimed under
ARC40000003.
•

•

Utilization of vehicles from Porsche loaner Program and also other brands If other brands are utilized, the
costs incurred in the warranty claim for recall campaign ARC4 must be invoiced under the part number
ARC40000003 with the designation "Customer Mobility" as an additional part. Max cost is $8,640.
Please ensure that the mobility days and total dollar amount are properly documented in the PCSS Job.
For a Porsche loaner, standard warranty documentation is required in support of loaner days needed.

DO NOT USE SUBLET TYPE MOBILITY FOR ARC4 WHEN USING A PORSCHE LOANER
•

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For a non-Porsche loaner, rental invoice or other proper documentation is required.

AfterSales

Service

Technical Information

204/24 ENU

ARC4

4

Costs for Porsche Center Mobile Technician use
If necessary, the vehicle can be inspected on site with the customer, and the central locks can be replaced
depending on the test result. The costs incurred for the travel time of the Porsche Center Mobile Technician
can be invoiced in the warranty claim for recall campaign ARC4 under part number ARC40000004 with
the designation “Porsche Center Mobile Technician” as an additional part. To do this, please document the
clocking in and out time of the fitters, the start and final mileage of the service vehicle and the location of use
in the warranty claim as invoice verification. The arrival and departure can be invoiced a maximum of 2 times
until the parts are globally available if the check shows that the central locks fall within the affected period
and must therefore be replaced during initial use. The maximum amount is $ 1,404 for scope 3 and $ 2,052
for scope 4.

Procedure for the Porsche Center Mobile Technician assignment
Additional tools: Additional tools and aids required
•
•
•
•
•
•
•
•
Local
conditions:

9796 - 9796 - Socket wrench
Torque wrench 150–800 Nm (111–592 ftlb.), e.g.: V.A.G 1601 - Torque Wrench 150–800 Nm
(111–592 ftlb.)
Trolley jack with flat vehicle lifting (max. height 8 cm) e.g. Rodcraft RH215
Stamp for Warranty and Maintenance logbook
Protective seat cover
Steering wheel protective cover
Wedges for securing the vehicle from rolling away
Cleaning cloths for any leaking mounting paste

In order to be able to carry out the recall campaign at the respective customer vehicle location, the
following general conditions must be present and observed.
•
•
•
•
•
•
•

Two people are needed for carrying out the campaign at the customer location.
Secure the vehicle to prevent it from rolling away, e.g. by placing wedges under the wheels on the
opposite side.
The vehicle must be on a level surface.
Never jack up the vehicle when it is parked on a surface that slopes up or down and at locations with a
side incline or on uneven roads.
Raise the vehicle only at the jacking points provided⇒ Rear jacking point.
Raise the vehicle until the wheel lifts completely off the ground. Do not lower the vehicle until you have
finished installing the wheel.
Never use cordless or impact bolters.

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ENU 204/24

ARC4

Rear jacking point
Work
Procedure:

Information
A safe working environment must be established and guaranteed before beginning work. Work may only be
carried out in compliance with the applicable occupational safety regulations.
1
Carefully lever off the wheel trim cover using the
release tool.
1.1

2

Þ Removing wheel trim
Insert the metal tab ⇒
cover with release tool -1- into the opening
groove on the central bolt and swivel back
Þ Removing wheel trim cover with
the handle ⇒
release tool -Arrow-.

Read the stamped production week on all four central
locks and check whether they fall within the production
period listed below.⇒ Central lock production week

Removing wheel trim cover with release tool

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Service

Technical Information

204/24 ENU

ARC4

4

Central lock production week
Information
Important: Central locks from the following production weeks no longer need to be replaced: 36W-23,
37W-23, 38W-23, 49W-23, and 05W-24. Please note that this has changed from what was originally
posted.
Central locks from the following production periods do not meet the specification and must be replaced.
•

39W–23, 40W-23, 41W-23, 42W-23, 43W-23, 44W-23, 45W-23, 46W-23, 47W-23 and 48W-23

3

Perform photo documentation and upload the clearly identifiable pictures to the PCSS quality line
with the relevant description of the affected side, e.g. Central locking_front_left_VIN.

Information
Important: If one of the tested central locks falls within the affected period, all 4 central locks must always
be replaced.

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Technical Information

ENU 204/24

ARC4

Assessment
( )

Action

The stamped production week is not on
the list of affected central locks.

Central lock is OK.
End of action.
Enter the campaign in the Warranty and Maintenance
logbook.

✗)
(✗

Invoicing:

The stamped production week is on the list
of affected central locks.

All 4 central locks must be replaced.
Continue with Step 3

4

Install seat and steering wheel protective covers in the vehicle

5

Replace central lock on the front and rear axles.
For work procedure, see: ⇒ Workshop Manual '440519 Removing and installing wheel with central bolt'

6

If mounting paste is leaking on the central locks, wipe it off.

7

Enter the campaign in the Warranty and Maintenance logbook.

8

Remove seat and steering wheel protective covers from the vehicle.

Costs for optional remuneration for the travel time of a Porsche Center Mobile Technician assignment
If necessary, the vehicle can be inspected on site with the customer, and the central locks can be replaced
depending on the test result. The costs incurred for the travel time of the Porsche Center Mobile Technician
can be invoiced in the warranty claim for recall campaign ARC4 under part number ARC40000004 with the
designation “Porsche Center Mobile Technician” as an additional part. The maximum amount is $ 1,404 for
scope 3 and $ 2,052 for scope 4.

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.

© 2024 Porsche Cars North America, Inc.

Dec 4, 2024
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AfterSales