17-NA-271 Service Bulletin/Repair Instructions

Bulletin No.: 17-NA-271
Service Bulletin
Date: November, 2024
TECHNICAL

Subject:
Clicking Noise from Front Wheels While Turning at Slow Speeds

This Service Bulletin replaces PI1498C. Please discard PI1498C.
Brand:
Model:
Model Year:

from
Buick
Enclave
VIN:

to
2012
2023
Escalade

ESV
2021
2025
Escalade IQ
2025
2025
XT5
2017
XT6
2020
Blazer
2019
2023
Camaro
2016
2024
Corvette
2014
2025
Suburban
2021
Tahoe
2021
Traverse
2012
2023
Acadia
2012
2023
2021
2025
from
to
—
—
Engine:
Transmission:
All
All
Escalade
Cadillac
Chevrolet
GMC
Yukon

Yukon XL
2023
2025
Involved Region or Country
North America, Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru,

Uruguay, Europe, Russia, Middle East, Israel, Japan, Cadillac Korea (South Korea), GM

Korea Company, China, Taiwan, Philippines
Condition
Some customers may comment on a clicking noise emanating from the front wheels

location. This condition may be more predominant at low speeds (16-32 km/h

(10-20 mph) during full wheel lock turns on dry clean pavement.
Cause
This may be caused by interaction between the wheel mounting face and the wheel

mounting surfaces on the brake rotor.
Correction
Clean both of the wheels mounting surfaces.
Service Procedure

Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws

applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,

preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a

conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you

must follow those applicable laws.

Important: DO NOT replace the wheels or brake rotors for this condition.

If you encounter a vehicle with the above concern, follow the procedure below.
Copyright 2024 General Motors. All Rights Reserved.
Page 2
November, 2024
Bulletin No.: 17-NA-271
1. Remove both of the front wheels. Refer to Tire and Wheel Removal and Installation in SI.

2. Clean both of the wheel mounting surfaces as follows.

• Using a clean cloth dampened with approved brake cleaner (ex. Part number 19370705 (U.S.), 88901247

(Canada)), wipe the mounting surface of the wheel(s) removing any residual grey or black material that has

accumulated on the wheel mounting surfaces.

Note: All cleaning must be done by hand. DO NOT use pneumatic or power tools.

3. Clean the wheel mounting surface of the brake rotors, or sometimes referred to as the brake rotor top hats, as

follows:
5152800
• Using 3M red Scotch-Brite 7447 pad or equivalent with approved brake cleaner (ex. Part number 19370705

(U.S.), 88901247 (Canada)), wipe the wheel mounting surface of the rotor (brake rotor top hat) and the wheel

pilot at the center of the rotor, removing any residual grey or black material that has accumulated on the

rotors.

Note: All cleaning must be done by hand. DO NOT use pneumatic or power tools.
5152729
• Using Super Lube paste, P/N 12371287 (in Canada, 10953437) or equivalent, apply a light coat around the

center pilot of the hub ONLY.
Bulletin No.: 17-NA-271
November, 2024
Page 3
4. Reinstall both of the wheels using the original wheel nuts. Refer to Tire and Wheel Removal and Installation in

SI.
Tighten

Refer to Fastener Specifications in SI for proper wheel nut torque specifications.

Important: Be sure the wheels and rotors are thoroughly dry prior to installation.
Warranty Information

For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following

labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.

Labor

Operation
Description
Labor

Time
8080168*
Clean Mating Surfaces of

Wheels and Rotors Due to

Clicking Noise
0.7 hr
*This is a unique Labor Operation for bulletin use only.

Version
13
Modified
Revised October 06, 2017 – Added the Cadillac XT5.

Revised October 19, 2018 – Updated step 3 and added pictures.

Revised November 15, 2018 – Added 2019 Model Years and updated part number for

Super Lube in U.S.

Revised January 10, 2019 – Updated the U.S. part numbers for brake cleaner in Step 2

and Super Lube.

Revised February 07, 2019 – Added the 2019 Chevrolet Blazer.

Revised August 23, 2019 – Added certain 2020 Model Year vehicles.

Revised July 21, 2020 – Added the 2020 Chevrolet Blazer.

Revised August 07, 2020 – Added the 2020 Chevrolet Corvette and updated the Involved

Region or Country section.

Revised October 13, 2020 – Added the 2021 Model Year and updated the Involved

Region or Country section.

Revised September 27, 2021 – Added the 2022 Model Year.

Revised October 28, 2022 – Added the 2023 Model Year, Cadillac Escalade, Chevrolet

Suburban, Tahoe, GMC Yukon, Yukon XL models and the first Important statement under

Service Procedure.

Revised November 26, 2024 – Added the 2025 Cadillac Escalade IQ and models years

to certain vehicles.
Additional SI Keywords: tic, tick, ticking
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these

technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper

service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job

properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your

vehicle will have that condition. See your GM dealer for information on whether your vehicle may beneﬁt from the

information.
WE SUPPORT VOLUNTARY

TECHNICIAN

CERTIFICATION

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