NHTSA ID Number: 11011646
Manufacturer Communication Number: 24TC06
TSB/Document Date: 2024-12-07
Summary
An incorrectly sized seal can allow water or moisture to enter a connector on the Active Grille Shutter. This can cause the engine warning light to illuminate and/or the Active Grille Shutter to no longer open or close as designed.
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 14th, 2024
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SPECIAL SERVICE CAMPAIGN 24TC06 (Remedy Notice)
Certain 2024 Model Year Tacoma
Active Grille Shutter
Engine Warning Light May Illuminate
Model / Years
2024 Tacoma
Production Period
Early January 2024 – Late April
2024
Approximate Total Vehicles
3,200
Condition
An incorrectly sized seal can allow water or moisture to enter a connector on the Active Grille Shutter. This
can cause the engine warning light to illuminate and/or the Active Grille Shutter to no longer open or close
as designed.
Remedy
Any authorized Toyota dealer will inspect the wire harness connector for the Active Grille Shutter for water
damage or intrusion and, based on inspection result, replace the wire harness or grill shutter assembly FREE
OF CHARGE.
Covered Vehicles
There are approximately 3,200 vehicles covered by this Special Service Campaign. Approximately 80 vehicles
involved in this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in late November 2024. A sample of the owner notification letter has been
included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing
repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
© 2024 Toyota Motor Sales, USA
Special Service Campaign 24TC06 - Page |2
Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer
delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability),
delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Special
Service Campaign.
Toyota expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact
the customer when the remedy becomes available. Keep the completed form on file at the dealership.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
© 2024 Toyota Motor Sales, USA
Special Service Campaign 24TC06 - Page |3
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Special Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to ensure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-800-331-4331) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 6:00 pm Central
Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen.
Customers who receive head unit notification regarding this Safety Recall are requested to schedule an
appointment with their authorized dealer to have this Safety Recall completed.
The message will completely clear from the vehicle once the following conditions are met: The Safety Recall
is completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be
cleared at the next clearing cycle, which currently happens daily.
Owners who receive a head unit notification after having this Safety Recall completed can be advised to ignore
the message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit,
unless noted otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/
© 2024 Toyota Motor Sales, USA
Special Service Campaign 24TC06 - Page |4
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited
part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Program and for additional details.
Part Number
04004-12135
Description
WIRE, ENGINE ROOM, NO 0.5 *
53100-AK011
SHUTTER ASSY, RADIATOR W/PARTS **
Quantity
1
As needed based
on inspection
* CPOR Part Control
** MAC D Part Control
Note: Do not order the Shutter Assy, Radiator w/ Parts until inspection is performed. Most vehicles will NOT
require this part.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this SSC repair are required to complete the following courses:
•
•
TIC206A – Electrical Repair 1
TIC206B – Electrical Repair 2
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician's skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
© 2024 Toyota Motor Sales, USA
Special Service Campaign 24TC06 - Page |5
Parts Recovery Procedures
All parts replaced as part of this Special Service Campaign must be turned over to the parts department until
appropriate disposition is determined. The parts department must retain these parts until notification via the
Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized
by various departments for defect analysis, quality control analysis, product evaluation, as well as other
purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Emissions Repair Procedures for California Dealers
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out
the Vehicle Emissions Recall – Proof of Correction form and affix an Authorized Modification Label to the
vehicle after repairs have been completed.
The vehicle owner may require the Proof of Correction form for vehicle
registration renewal. It is important to note that the forms are an official
state document and blank forms must be secured to prevent misuse.
Please complete the form and provide it to the owner. The first noncompleted VINs will be submitted to the California state DMV by early
[June 2025]. If the vehicle owner’s warranty claim will not be processed
and paid prior to this date, please be sure to complete a form and
provide it to a California owner.
Install the Authorized Modifications Label after the repairs have
been completed. Using a permanent marker, fill out the label and
affix it to the location under the hood as indicted.
Form booklets and Authorization Labels can be ordered from the
MDC (Booklet material number 00410-92007, Label material
number 00451-00001-LBL ).
© 2024 Toyota Motor Sales, USA
Special Service Campaign 24TC06 - Page |6
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
© 2024 Toyota
Motor Sales, USA
Special Service Campaign 24TC06 - Page |7
Op Code
24TC06R1
24TC06R2
•
•
Description
Inspect and Replace Harness
Inspect and Replace Harness and
Grill Shutter
Flat Rate Hours
0.4
1.9
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
(EX: A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed
up to a maximum of 1 day as a sublet type “RT” under Op Code 24TC06R2)
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the
o
Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
© 2024 Toyota Motor Sales, USA
Special Service Campaign 24TC06 - Page |8
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Campaign Designation / Phase Decoder
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2024 Toyota Motor Sales, USA
SPECIAL SERVICE CAMPAIGN 24TC06 (Remedy)
Certain 2024 Model Year Tacoma
Active Grille Shutter
Engine Warning Light May Illuminate
Frequently Asked Questions
Original Publication Date: November 14th, 2024
Q1:
A1:
What is the condition?
An incorrectly sized seal can allow water or moisture to enter a connector on the Active Grille
Shutter. This can cause the engine warning light to illuminate and/or the Active Grille Shutter to no
longer open or close as designed.
Q2:
A2:
Q1a:
What is the Active Grille Shutter?
A1a:
Located behind the vehicle’s lower grille opening, the Active Grille Shutter will open and close
depending on a variety of conditions to help the engine maintain suitable operating and
cooling temperatures. At higher speeds, the Active Grille Shutter will remain closed to reduce
aerodynamic drag from flowing through the engine compartment and thus enhance fuel
economy.
Q1b:
Are there any symptoms of this condition?
A1b:
If the condition exists, the engine warning light may illuminate, and a warning message may
appear.
What is Toyota going to do?
Any authorized Toyota dealer will inspect the wire harness connector for the Active Grille Shutter for
water damage or intrusion and, based on inspection result, replace the wire harness or grill shutter
assembly FREE OF CHARGE.
NOTE (Customers who live in the state of California
The state of California requires the completion of Safety Recalls / Service Campaigns on emission
related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle
must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion
of this FREE Special Service Campaign, the California Air Resources Board (CARB) will not allow your
vehicle to be registered. State of California Regulations require Toyota to provide the Department of
Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
FAQ Page 1 of 2
© 2024 Toyota Motor Sales, USA
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form, because the DMV may require that
you supply proof that the campaign has been completed during your vehicle registration renewal
process.
Q3:
Which and how many vehicles are covered by this Special Service Campaign?
A3:
There are approximately 3,200 vehicles covered by this Special Service Campaign.
Model Name
Model Year
Production Period
Tacoma
2024
Early January 2024 – Late April 2024
Q4:
How long will the repair take?
A4:
The repair takes approximately 0.4 hours (Harness Only) to 1.9 hours (Harness + Shutter). However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a
longer period of time.
Q5:
What if I previously paid for repairs related to this Special Service Campaign?
A5:
Reimbursement consideration instructions will be provided in the owner letter.
Q6:
How does Toyota obtain my mailing information?
A6:
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
Q7:
What if I have additional questions or concerns?
A7:
If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
FAQ Page 2 of 2
© 2024 Toyota Motor Sales, USA
TOYOTA
Certain 2024 Model Year Tacoma
Active Grille Shutter
Engine Warning Light May Illuminate
Special Service Campaign 24TC06 (Remedy Notice)
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which
includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
An incorrectly sized seal can allow water or moisture to enter a connector on the Active Grille Shutter. This
can cause the engine warning light to illuminate and/or the Active Grille Shutter to no longer open or close
as designed.
What is the Active Grille Shutter?
Located behind the vehicle’s lower grille opening, the Active Grille Shutter will open and close depending on
a variety of conditions to help the engine maintain suitable operating and cooling temperatures. At higher
speeds, the Active Grille Shutter will remain closed to reduce aerodynamic drag from flowing through the
engine compartment and thus enhance fuel economy.
What will Toyota do?
Any authorized Toyota dealer will inspect the wire harness connector for the Active Grille Shutter for
water damage or intrusion and, based on inspection result, replace the wire harness or grill shutter
assembly FREE OF CHARGE.
What should you do?
Please contact your authorized Toyota dealer to make an appointment to have the repair performed.
The remedy will require parts replacement. Please contact your dealer to schedule an appointment in
advance to confirm parts availability and minimize your inconvenience.
What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts
prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission
test (SMOG Check) every two years and before it is sold. Without the completion of this NO CHARGE Special
Service Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State
of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all
vehicles that have not had the Special Service Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form, because the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota’s online, selfservice portal. Log-in to your Toyota Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement
Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota.com/recall.
• If you require further assistance, please contact the Toyota Brand Engagement Center (1-800-331-4331)
Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 6:00 pm Central Time.
If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
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TSB/Document ID: 24TC06
Replacement Service Bulletin Number:
MFR Communication Date: 2024-11-14
MFR Internal Campaign ID/Software Version: 24TC06
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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