NHTSA ID Number: 11011633
Manufacturer Communication Number: T-SB-0104-24
TSB/Document Date: 2024-12-07
Summary
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: •Careful inspection for paint chips/scratches and body dents/dings. •Proper operation of electrical accessories (including interior light, clock, and radio reset). •Interior cleanliness. •Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota
. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”) This bulletin contains the PDS procedures that apply specifically to 2025 model year RAV4, RAV4 Hybrid, and RAV4 Plug-in Hybrid vehicles. Refer to T-SB-0028-24, the universal Check Sheet that contains PDS steps that apply to all 2025 model year Toyota vehicles. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, refer to T-SB-0023-24, Long-Term Vehicle Storage Guidelines.
Nominal Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
2
1
1
Nominal Length
2
Diameter
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation
1. Remove the front emergency towing
eyelets from the front bumper by turning
them counterclockwise.
Figure 5.
NOTE
If it is difficult to loosen the front emergency
towing eyelet(s), use a steel bar.
2. Place one of the removed emergency
towing eyelets into the luggage tray in the
luggage compartment.
NOTE
1
1
Dispose of the other removed emergency
towing eyelet.
© 2024 Toyota Motor Sales, USA
Front Emergency Towing Eyelets
T-SB-0104-24
November 4, 2024
Page 8 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)
3. Install the front emergency towing eyelet hole covers, which are stored in the glove
compartment, onto the front bumper.
A. Insert the arrow-shaped part of the emergency towing eyelet hole cover “A” into the eyelet
hole “B” as shown.
B. Install the front emergency towing eyelet hole cover to the hole of the front bumper.
Figure 6. RAV4 and RAV4 HV Type A
B
Figure 7. RAV4 PHV Type A
1
A
1
B
A
1
Front Emergency Towing Eyelet Hole Cover
1
Front Emergency Towing Eyelet Hole Cover
A
Arrow-shaped Part
A
Arrow-shaped Part
B
Eyelet Hole
B
Eyelet Hole
Figure 8. RAV4 and RAV4 HV Type B
Figure 9. RAV4 PHV Type B
1
B
B
A
1
A
1
Front Emergency Towing Eyelet Hole Cover
1
Front Emergency Towing Eyelet Hole Cover
A
Arrow-shaped Part
A
Arrow-shaped Part
B
Eyelet Hole
B
Eyelet Hole
© 2024 Toyota Motor Sales, USA
T-SB-0104-24
November 4, 2024
Page 9 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs
1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install the plugs according to the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole as shown.
B. Install two plugs in the torque box hole or rocker inner hole as shown.
Figure 10.
1
6
z
3
z
5
6
2
z
4
z
z
z
z
1
Front Side
4
Rear Side Member Hole or Rocker Inner Hole
2
Rear Side
5
Rocker Inner
3
Torque Box Hole or Rocker Inner Hole
6
Install Plug Here (if Applicable)
NOTICE
The installation of these plugs is required to prevent rust.
These plugs are stored in the glove box.
The number of plugs may vary according to production locations in the same
vehicle model.
© 2024 Toyota Motor Sales, USA
T-SB-0104-24
November 4, 2024
Page 10 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization
After adjusting all the tires to the correct air pressure, perform the initialization of the Tire
Pressure Warning System.
Refer to the applicable Repair Manual for the TPWS initialization procedure.
2025 RAV4 and RAV4 HV:
Suspension – Tire Pressure Monitoring – Tire Pressure Warning System – Initialization
2025 RAV4 PHV:
Suspension – Tire Pressure Monitoring – Tire Pressure Warning System – Initialization
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using GTS+ and select the compensation tire pressure
checkbox. Compensation pressures will display on the Health Check results screen. Adjust the tire
pressure when the tires are cold.
The spare tire does NOT have a TPWS sensor.
© 2024 Toyota Motor Sales, USA
T-SB-0104-24
November 4, 2024
Page 11 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Enable Hybrid Battery Thermal Keep Control Mode (RAV4 PHV Only)
The HV/EV battery may freeze in extremely cold areas. As a result, the HV/EV battery may
become excessively weak, and the system may NOT be able to be started. By enabling HV
Battery Thermal Keep Control Mode, it is possible to warm the HV/EV battery and maintain its
current temperature in order to prevent it from becoming excessively weak.
When this mode is set to ON, the timer charging settings are canceled at temperatures of
14°F (-10°C) or lower. Charging will begin immediately when the charging cable is connected to
the vehicle.
Table 2. HV Battery Thermal Keep Control Mode
PURPOSE
CONDITION
OPERATION
Ambient temperature is 14°F
(-10°C) or lower.
Begins to warm the HV/EV battery to
maintain its current temperature when the
ambient temperature drops to -14°F
(-10°C) or lower when the charging cable
is connected to the vehicle.
Charging cable is connected
to vehicle.
To prevent the HV/EV battery from
freezing when a charging start time is set,
when the Hybrid Battery Thermal Keep
Mode is enabled, the charging timer will
be disabled, and charging will begin
immediately when the charging cable is
connected to the vehicle.
Prevent the HV/EV
Battery from Freezing
To enable HV Battery Thermal Keep Control Mode, it is necessary to use GTS+ during PDS at
the dealership.
Confirm Hybrid Battery Thermal Keep Control Mode State
1. Connect the Techstream to the DLC3.
2. Turn the power switch IG-ON.
3. Read the Data List on GTS+ software by entering the following menus: Powertrain –
HV Battery – Data List – Hybrid Battery Thermal Keep Control Mode Status.
4. Check the results by referring to the following table:
Table 3.
TESTER DISPLAY
MEASUREMENT ITEM
RANGE
NORMAL CONDITION
Hybrid Battery
Thermal Keep Control
Mode Status
Hybrid Battery
Thermal Keep Control
Mode State
ON or OFF
ON: Enabled
OFF: Disabled
© 2024 Toyota Motor Sales, USA
T-SB-0104-24
November 4, 2024
Page 12 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Enable Hybrid Battery Thermal Keep Control Mode (continued)
Set Hybrid Battery Thermal Keep Control Mode
1. Connect the Techstream to the DLC3.
2. Turn the power switch to IG-ON.
3. Enter the following menus: Powertrain – HV Battery – Utility –
Hybrid Battery Thermal Keep Control Mode.
Figure 11.
4. Confirm the following message is displayed:
“This function is used to turn the Hybrid Battery Thermal Keep Control Mode ON / OFF.”
5. Confirm that the conditions displayed on the screen are met and then press Next.
NOTE
The power switch is ON (Ready OFF).
6. Confirm the following message is displayed: “Select Hybrid Battery Thermal Keep
Control Mode.”
7. Select ON and press Next.
NOTICE
Selecting ON may disable the charging timer.
8. Confirm the following message is displayed:
“Hybrid Battery Thermal Keep Control Mode is complete.”
© 2024 Toyota Motor Sales, USA
T-SB-0104-24
November 4, 2024
Page 13 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Steering Sensor Zero Point Calibration
As a result of the removal of the D/C cut fuse, the steering angle sensor power source is cut off.
When the D/C cut fuse is reinstalled, the center position recognized by the steering angle sensor
may not be the appropriate position. Therefore, it is necessary to perform steering sensor
zero-point calibration AFTER installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering zero-point calibration procedure.
2025 RAV4 and RAV4 HV:
Vehicle Interior – Pre-Collision – Pre-Collision System – Initialization
2025 RAV4 PHV:
Vehicle Interior – Pre-Collision – Pre-Collision System – Initialization
Memorize Steering Angle Neutral Point (With Park Assist Monitor or Panoramic View Monitor)
As a result of the removal of the D/C cut fuse, the power source to the steering angle sensor is
cut off. When the D/C cut fuse is reinstalled, the parking assist monitor system/panoramic view
monitor will be operative, but it cannot display guidelines to assist parking operation because the
center position recognized by the steering angle sensor may not be in an initial position.
Therefore, perform steering angle neutral point initialization AFTER installing the D/C cut fuse
during PDS.
1. Start the engine.
2. Ensure the panoramic view monitor is operative.
3. Turn the steering wheel lock to the locked position.
4. Place the shifter in the (R) Reverse position.
5. Ensure the estimated course lines are displayed.
NOTE
Initialization of the panoramic view monitor system has been completed when the estimated course
lines are displayed.
© 2024 Toyota Motor Sales, USA
T-SB-0104-24
November 4, 2024
Page 14 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Seating Position Control ECU Initialization
Follow Registration Procedure step 2, Position Control ECU Assembly Initialization.
Refer to TIS, applicable model and model year Repair Manual:
2025 RAV4:
Vehicle Interior – Seat –
Front Power Seat Control System (for Gasoline Model with Memory) – Registration
2025 RAV4 HV:
Vehicle Interior – Seat –
Front Power Seat Control System (for HV Model with Memory) – Registration
2025 RAV4 PHV:
Vehicle Interior – Seat – Front Power Seat Control System (w/ Memory) – Registration
Head Unit System Reset
Prior to vehicle delivery, confirm that the welcome screen with language options appears on the
head unit display when ignition is switched to the ON position. There may be instances where
the welcome screen with language options may not properly appear on the head unit display.
If the welcome screen showing language options is not displayed, complete the following steps:
1. Select the Settings option (gear icon).
2. Scroll down and select the Info & Security option.
3. The System Reset dialogue box will appear. Select Reset to confirm the resetting of system.
4. Confirm that the welcome screen with language options is now displayed.
Dealer Contact Information for Call Dealer Head Unit Function (Premium Audio only)
Refer to the Multimedia System Owner’s Manual to add dealer contact information.
2025 RAV4 and RAV4 HV:
Section 2-8 Vehicle Settings – Setting Dealer Information
2025 RAV4 PHV:
Section 2-8 Vehicle Settings – Setting Dealer Information
© 2024 Toyota Motor Sales, USA
T-SB-0104-24
November 4, 2024
Page 15 of 15
2025 RAV4, RAV4 HV, and RAV4 PHV Pre-Delivery Service (PDS)
Navigation — Set Date & Time by GPS
Before selling a Toyota vehicle, it is necessary to turn the Set Date & Time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set date & time by GPS.
3. Ensure the Set Date & Time by GPS function is set to the ON position.
© 2024 Toyota Motor Sales, USA
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TSB/Document ID: T-SB-0104-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-11-04
MFR Internal Campaign ID/Software Version: T-SB-0104-24
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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