NHTSA ID Number: 11011599
Manufacturer Communication Number: SIL-3114
TSB/Document Date: 2024-12-06
Summary
Altec has learned that certain AC40 cranes built from January 2014 to September 2023 could have wear pads at the base of the boom that could fail prematurely.
Customer Outreach
PO Box 8338
Saint Joseph, MO 64508
[email protected]
connect.altec.com/login
Phone 1-877-GO ALTEC
This campaign applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has issued a customer satisfaction campaign as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed
before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your continued satisfaction with
Altec products.
Thank you for your immediate attention on this important matter.
Service Information Letter
SIL- 3114
AC40 Wear Pad Inspection
Units Affected: Certain AC40 cranes built from January 2014 to September 2023. Verify your unit is
affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that the affected units could have wear pads at the base of the boom that
could fail prematurely.
Customer Action: Contact Altec to schedule inspection of your unit a the next preventive maintenance
interval or one year from the receipt of this notice, whichever comes first. Warranty for this repair expires
December 6, 2027. A list of Altec facilities capable of completing this work is on page 2.
Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be
covered by warranty.
Ask your service provider to check for any outstanding notices at your next appointment.
Requirements: The inspection is estimated to take 8 hours and one person to complete and must be completed by Altec at an Altec facility with capability to complete
a crane full boom rebuild. Refer to the list on page 2 for these locations. Altec Service
can use the QR Code for inspection criteria. Based on the inspection result, there are
three possible repair paths and some units may not require repair. All repairs must be
completed by Altec at an Altec facility.
Repair
A - Full Boom Rebuild
B - Wear Pad and Fastener Replacement
C - Limited Wear Pad and Fastener Replacement
Estimated
Two-Hole
Hours
Wear Pad Kit
147.5
991757489
16
991773833
10
991773886
Three-Hole
Wear Pad Kit
991754254
991773015
991773037
Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy
until December 6, 2027. The inspection and all repairs must be completed by Altec at an Altec facility.
Altec will perform the work for free at an Altec facility.
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions
Altec Use Only
8 hr - Service only
10 to 147.5 hours - Service only
010.1096.43156.000.9426.000
Not included
90
970423297
074900928
Released: December 6, 2024
Description
Two-hole wear pad, Repair A
Three-hole wear pad, Repair A
Two-hole wear pad, Repair B
Three-hole wear pad, Repair B
Two-hole wear pad, Repair C
Three-hole wear pad, Repair C
Altec Use Only
Part No.
991757489
991754254
991773833
991773015
991773886
991773037
Qty
AR
AR
AR
AR
AR
AR
Warranty
Yes
Yes
Yes
Yes
Yes
Yes
Page 1 of 2
SIL-3114
Altec Service Locations for Full Boom Rebuild: Cranes
Service Center
Alabama
Service Center
Arkansas
Service Center
Colorado
Service Center
Florida, Riveria Beach,
Service Center
Indiana
Service Center
Kansas, Wathena,
Service Center
Kentucky
Service Center
Maryland
Service Center
Massachusetts
Service Center
Minnesota, Duluth,
Service Center
North Carolina
Service Center
Pennsylvania
Service Center
Ohio, Columbus,
Service Center
Oklahoma
Service Center
Texas, Houston,
Service Center
Address
1730 Vanderbilt Rd
Birmingham , AL, 35234
30 Terraconway Dr
Conway, AR, 72032
621Telluride Str
Aurora, Colorado 80011
3755 Interstate Park Rd W
Riviera Beach, FL, 33404
5201 W 84th St
Indianapolis, IN, 46268
1009 Vernon Rd
Wathena, KS, 66090
105 Aerial Drive
Elizabethtown, KY, 42701
1434 Hughes Ford
Rd
Frederick, MD, 21701
10 Fortune Blvd
Shrewsbury, MA, 01545
1255 Port Terminal Rd
Duluth, MN, 55802
800 Highway 152 E
China Grove, NC, 28023
250 Laird St
Plains, PA, 18705
1680 US-42
London, Ohio 43140
300 Mulholland Way
Oklahoma, OK, 73128
6902 E Orem Dr
Houston, TX, 77075
Phone
205-458-1597
501-504-2355
303-364-9515
561-686-8550
317-802-3860
785-989-4408
270-505-1701
301-662-6262
508-752-0660
218-349-2159
704-856-2040
570-822-3104
614-295-4895
405-577-6322
713-336-6230
Page 2 of 2
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TSB/Document ID: SIL-3114
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-06
MFR Internal Campaign ID/Software Version: SIL-3114
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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