BULLETIN NUMBER:
IB24-R-001

IMPORTANT SERVICE
INFORMATION FOR:
 SERVICE MANAGER
 SERVICE ADVISOR
 TECHNICIAN
 PARTS DEPARTMENT
 WARRANTY PERSONNEL

ISSUE DATE:
NOVEMBER 2024
GROUP:
ACCESSORIES

MOBILEYE 6 TROUBLESHOOTING
AFFECTED VEHICLES
•

2019MY to 2023 Isuzu N-Series Vehicles Equipped with Gasoline
Engines and RPO I4V Mobileye 6

•

2019MY to 2023 Isuzu N-Series Vehicles Equipped with Diesel
Engines and RPO I4V Mobileye 6

•

2019MY to 2023 Isuzu F-Series Vehicles equipped with RPO I4V
Mobileye 6
INFORMATION

This bulletin outlines the service procedures for diagnosis and parts information for repair
of the Mobileye 6 system. Figure 1 below is an example of the camera used on a Mobileye
6 system. The procedure discussed in this bulletin must be used for repairing any
Mobileye 6 system.
IMPORTANT: Isuzu will only authorize Mobileye parts for vehicles that had
Mobileye originally installed at the time of new vehicle delivery. Any attempt to
retrofit a Mobileye system on a vehicle that was not originally equipped at delivery
will not be supported by Isuzu.
SERVICE PROCEDURE
1. Confirm the vehicle is equipped with a Mobileye 6 system by inspecting the installed
camera (See Figure 1) and then continue to Step 2. If the vehicle is not equipped
with a Mobileye 6 system, refer to bulletin IB19-R-002B.

Figure 1 Mobileye 6 – Camera
2. Verify the customer’s complaint, then diagnose the problem using the standard
troubleshooting procedures listed in the applicable Workshop Manual (WSM).
3. Diagnostic assistance is available directly from Mobileye by sending an email to
[email protected]. Include in this email pictures of any visible issue and
the information listed below:


The Dealer name, address, and Dealer Code



Email address and phone number



The Vehicle Identification Number (VIN)



A description of the failure



The Mobileye Camera serial number (See Figure 2.)



Whether or not the blue light is illuminating on the camera (See Figure
3.) while the start (ignition) switch is turned to the On position.

NOTE: The blue light is an indication that the camera is receiving power and ground.


Any codes or errors that are present on the EyeWatch. (See Figures
4 and 5 for examples.)

Mobileye Technical Support will confirm
recommendations for repairing the system.

your

diagnosis

or

provide

further

Serial Number

Figure 2 – Mobileye 6 Camera

Figure 4 – Trouble Code

Figure 3 – Mobileye 6 Camera Blue
Light

Figure 5 – Connection Error

4. After this information is sent to Mobileye, call (877) 867-4900, Ext 3. M – F 10:00
am to 6:00 pm Eastern time to confirm a diagnosis with a Mobileye representative.
5. If Mobileye determines that any components are faulty, order the replacement
parts using the parts information section below.
NOTE: If the camera is faulty, you must retrofit to a Mobileye 8 system. Refer to
bulletin IB19-R-002B for more information.
6. Follow the applicable WSM for component replacement instructions.

PARTS INFORMATION

Part orders may be placed with American Isuzu Parts Distribution Network (AIPDN).
Part
Number

Description

8975421250

T-Harness

8975421260

Camera
Cable

8975511890*

EyeWatch

Application

Picture of Part

Mobileye 6

*Parts have been Manual Allocation Coded (MAC) “E” to ensure parts are available for
repairs. After placing the order, contact the Technical Assistance Center (TAC) by using
Isuzu Connect or by calling: 1-877-ISUZUCV (1-877-478-9828), Prompt 2, and then
Prompt 3.
NOTE: The part will be on hold until the Technical Assistance Center (TAC) receives
your call and verifies that the proper steps have been taken to diagnose the issue.
Once determined the proper steps have been taken, the part will be released by
TAC.
WARRANTY INFORMATION
For vehicles covered under the Isuzu New Vehicle basic warranty, the below labor
operation codes are provided to better identify this repair. Please select the appropriate
labor operation code based on the repair.
Labor Operation
Code

Description

Hours

R0540

Mobileye EyeWatch Replacement

See Published Labor
Time

R0550

Mobileye Harness Repair

See Published Labor
Time

R0580

Mobileye 6 T-Harness Replacement

See Published Labor
Time

R0590

Mobileye 6 Camera Cable
Replacement

See Published Labor
Time