Bulletin #: 2117.3

Advanced Technical Information

Part ID: 9063

9

Connect Registration and Pairing PDI Tips – Resolve Blinking Red SOS Light
Vehicles Affected
Models

Model Year

Model Type

VIN Range

Vehicle-Specific Equipment

Taycan

As of 2020

Y1A, Y1B, Y1C

N/A

N/A

911

As of 2022

992

N/A

N/A

Cayenne

As of 2022

9YA, 9YB

N/A

N/A

Panamera

As of 2022

971, YAA, YAB

N/A

N/A

Macan Electric

As of 2024

XAB

N/A

N/A

Revision History
Revision

Release Date

Changes

0

July16, 2021

Original document

1

August 21, 2023

Update of Technical Background &
Service Information

2

August 7, 2024

Information for measuring GPS and mobile network signal strength along
with recommendations to improve signal strength in the workshop

3

November 7, 2024

Time in operational readiness adjusted.
Minor document clarifications.

Condition
One or more of the following conditions exist:
•
Porsche Connect services do not function.
•
The SOS LED in the overhead console is off or flashes red.
•
The Breakdown Call button does not function.
•
The News and Weather tiles are missing in the PCM Central Display.
•
The navigation satellite map view cannot be activated.
•
The “log in” button is not selectable (greyed out) on the Taycan when
attempting to log in with Porsche ID and Password with red SOS.
•
The “add account” button is not selectable (greyed out) with red SOS.

AfterSales

Figure 1
Nov 7, 2024
Page 1 of 5

Bulletin #: 2117.3

Advanced Technical Information

Part ID: 9063

9

Technical Background
Since the MIB3 system utilizes an eSIM that is not preregistered at the factory, the eSIM must go through a
“Registration and Pairing” (R&P) process once Flight Mode is deactivated in the Connect Control Unit (Part ID 9196,
also known as the ConBox High or Emergency Call Control Unit). The R&P process, including undisturbed sleep
cycles, typically takes 30 minutes or longer. In some cases, this process can take a few hours depending upon signal
strength and backend system availability. Once the eSIM completes the R&P process, the SOS light in the overhead
console will turn green. (As in Figure 1.)
In most cases, the SOS indicator will turn green after the initial test drive following the PDI, or after the vehicle has
had time to go through a sleep cycle of at least 30 minutes.
Registration and Pairing Process Summary
The following steps explain at a very high level how the R&P process works for MIB 3 and MIB4 vehicles.
Step 1. Flight Mode is deactivated during the Vehicle Handover process at PDI, and the Connect control unit with

eSIM wakes up.
Step 2. ​The eSIM attempts to connect to a 3rd Party service provider called Cubic using an AT&T or T-Mobile roam
ing data connection. If there is poor AT&T or T-Mobile service in the immediate area (inside the service bay,

for example), then this step could fail until the car is moved to an area with a stronger AT&T or T-Mobile
signal.
Step 3. The vehicle uses GPS to recognize its location in the United States and begins to localize itself. If there is

poor GPS service in the immediate area, then this step could fail until the vehicle is moved to an area with
better GPS.
Step 4. ​After the vehicle registers with Cubic, because of the US localization, the device receives an eSIM profile for

the local Verizon network, disconnects from AT&T and T-Mobile, and attempts registration on Verizon’s LTE

network. If there is poor Verizon service in the immediate area (inside the service bay, for example), this step

could fail until the car is moved to an area with a stronger Verizon signal. A long sleep cycle of 30 minutes or

more may be needed at this point.

AfterSales

Nov 7, 2024
Page 2 of 5

9

Bulletin #: 2117.3

Advanced Technical Information

Part ID: 9063

Step 5. ​Once successfully registered with Verizon, the device will inform Cubic. Cubic will then activate the Wi-Fi

profile for the device along with a Porsche Center demo mode in the Porsche Connect backend. This pro
vides Real-Time Traffic Information and the media source Online Radio, for example.
Step 6. ​Lastly, the MIB3 system should download the relevant Porsche Connect licenses. At this point, barring any

issues in the backend systems, the SOS light should turn green.

Service Information
Note the following table. The key criteria for successful R&P are:
1.

Sufficient GPS service

Standard: The vehicle must have 5 satellites tracking.
Ideal: The vehicle should have at least 6 satellites tracking.
This value is available in the PIWIS tester.
Commercial meters and apps are also available to measure GPS signal
strength.

2.

Sufficient mobile
network service

Standard: For Macan H2, the value must be 20% or higher as measured by
the PIWIS tester. For Y1A, 9YA, 992, 971 the value must be 48% or higher as
measured by the PIWIS tester.
This corresponds to a mobile network signal strength greater than -89 dBm.
Ideal: Higher signal strength values are better. Mobile network signal strength
should be greater than -85 dBm.
Commercial meters and apps are also available to measure mobile network
signal strength.

3.

Sufficient awake time to
complete localization

Standard: The vehicle needs 30-60 minutes with ready status (or T15 on).

4.

Sufficient asleep time to
reset the system

Standard: The vehicle needs uninterrupted sleep cycles as described in the
summary above.

Note: GPS signal strength and mobile network signal strength vary over time and many factors affect them. If your
workshop signal strength issue is intermittent and rare, minor environmental changes can help you complete a PDI
successfully. However, if all or part of your workshop has persistent signal strength issues, conditions within the
workshop should be improved. This may include adding hardware or workshop infrastructure to boost signal
strength.

AfterSales

Nov 7, 2024
Page 3 of 5

Bulletin #: 2117.3

Advanced Technical Information

Part ID: 9063

9

Recommended Signal Boosters
If your workshop needs improved signal strength, note the following PCNA recommended signal boosters:
GPS

L1/L2GHNRRKIT
Level 1/Level 2 Hangar Network Re-Radiating Kit
https://www.navtechgps.com/gps_networking_l1l2ghnrrkit_l1l2_hangar_
network_re_radiating_kit/

Mobile Network

CEL-FI GO G43
Multi-Operator Cellular Coverage Solution
https://nextivityinc.com/products/cel-fi-go-g43/

R&P Process Tips
If you experience issues with the R&P process during PDI, note the following tips.
A.
If the SOS light does not turn green after a test drive or after the car has been through a long sleep cycle

following the test drive, then allow the car to sit outside with the ignition on and the engine running – or

with driving readiness established in Taycan – for 30-60 minutes. If this has already been done, then pro
ceed to the next step.
B.
Perform a vehicle sleep cycle of 30 minutes or more. To do this, disconnect the PIWIS Tester VCI, roll up all

windows, close all doors and lids, and lock the vehicle using the key remote. Doing this will allow the car to

go to sleep faster. Store the key at least 10 meters (30 feet) away from the vehicle to ensure it does not

prompt the vehicle to stay awake.
C.
After 30 minutes of sleep, unlock the car, turn on the ignition, and check the status of the SOS light.
D.
If the SOS light does not turn green, then perform the function “Deactivate Flight Mode” using the PIWIS

Tester again and repeat steps A-C a second time.
E.
If the SOS does not go green after the second time through steps A-C, please perform a capacitive dis
charge by disconnecting the vehicle 12V battery from the vehicle electronics. It should not be required to

remove the backup battery from the ConBox High as long as the capacitive discharge is performed for 60

seconds or more while there is no active emergency or roadside service call in the vehicle.
F.
After the car sits for 60 seconds with the 12V battery disconnected, reconnect the battery and turn on the

ignition/re-establish driving readiness.
G.
Check the status of the SOS light. If the SOS light still does not turn green, contact Porsche Connect Sup-
port via the Digital Services Support Request Form.

AfterSales

Nov 7, 2024
Page 4 of 5

Bulletin #: 2117.3

Advanced Technical Information

Part ID: 9063

9

Warranty
This document offers tips to help if the R&P process fails. The R&P process is a part of PDI. Steps taken to complete
the process as detailed above are not to be claimed under warranty.

Search Items
Connect, satellite, reception, overhead console

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.

6000017045
©2024 Porsche Cars North America, Inc.

AfterSales

Nov 7, 2024
Page 5 of 5