GENERAL MOTORS
DCS7080
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 19, 2024

Subject: N242470230 - Customer Satisfaction Program
Owner’s Manual Insert Update for Power Closure Key Fob Operation
Models: 2024-2025 Chevrolet Silverado EV
2024-2025 GMC HUMMER EV Pickup
2024-2025 GMC HUMMER EV SUV
2024-2025 GMC Sierra EV

General Motors is releasing Customer Satisfaction Program N242470230
today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin and it
will also be displayed in Service Information tomorrow.
The Stock VIN list of vehicles in dealer inventory is attached to this message.
Note: this list is only accurate at the time of report creation and all VINs should
be validated in IVH prior to repair.

END OF MESSAGE

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation
Release Date:

November 2024
Model Year

Make
Chevrolet
GMC
GMC
GMC

Model
Silverado EV
HUMMER EV Pickup
HUMMER EV SUV
Sierra EV

From
2024
2024
2024
2024

To
2025
2025
2025
2025

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain vehicles listed above may need an updated Owner’s Manual insert which includes improved
feature descriptions for Remote Key Operation (Key Fobs), Power Hood (eTrunk) for all, and Swing
Gate information (for HUMMER EV SUV).
Dealers will insert the updated insert into the Owner’s Manual. Since the insert can be easily installed,
and to reduce customer inconvenience, the insert will be sent directly to customers of record along with
instructions. Customers may place the insert into their Owner’s Manual or, if they desire, they may ask
the dealer to perform this task.

Parts
No parts are required.
Warranty Information
Labor
Operation
9107684

Description
Print and Install Owner’s Manual Insert

Labor
Time
0.1

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
1.

Print the appropriate language owner manual insert(s) for your service area.

2.

Locate the owner manual.

3.

Install the owner manual inserts to the owner’s manual.

Page 1 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760573

Page 2 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760574

Page 3 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760622

Page 4 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760579

Page 5 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760581

Page 6 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760623

Page 7 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760583

Page 8 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation

6760584

Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is
no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to
be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer
letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service, you
must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Page 9 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM Global Connect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of sample customer letter
included with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 10 of 11

Customer Satisfaction Program
N242470230 Owner’s Manual Insert Update for Power Closure Key
Fob Operation
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
To improve your ownership experience, we want to make sure you understand every feature of your vehicle. Enclosed
is an updated Owner’s Manual insert which includes improved feature descriptions for:
• Remote Key Operation (Key Fobs)
• Power Hood (eTrunk), and Swing Gate information.
You can also explore helpful video(s) for a detailed walk through of these features using the QR code(s) below.
What We Will Do: If you lose this insert or have questions, please reach out to your preferred dealer. Your dealer can
also print and place this insert in your Owner’s Manual.
What You Should Do: Keep the insert in your vehicle for future reference and scan the QR code(s) below for a
detailed walk through of these features.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet Silverado EV
GMC
GMC HUMMER EV/SUV
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-833-EVCHEVY
(1-833-382-4389)
1-800-462-8782
1-833-HUMMER-EV
(1-833-486-6373)
1-866-467-9700
1-866-467-9700
1-866-467-9700

We truly appreciate you taking the time to review the updates to your Owner’s Manual as we know your time is
valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your
vehicle provides you with many miles of enjoyable driving.

Enclosure
N242470230

Page 11 of 11