Service Bulletin

Bulletin No.: 99-00-89-019Z
Date: October, 2024

WARRANTY ADMINISTRATION
Subject:

Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts
Return Program Information

Models:

2025 and Prior GM Passenger Cars and Trucks (U.S. and Canada)

Attention:

Parts Managers, Service Managers, and Warranty Administrators

This bulletin has been revised to add the 2025 Model Year. Please discard Corporate
Bulletin Number 99-00-89-019Y.
Table of Contents
1. Warranty Parts Center (WPC) Process Overview and Introduction
2. Parts Retention
3. Documentation Requirements
4. Service Agent Requirements
5. Understanding Service Agent Notifications, Feedbacks, and Debits

Appendix
A. Global Warranty Management - System Access
B. Using Global Warranty Management
C. Understanding Service Agent Notifications
D. Accessing Service Agent Summary Details
E. Shipping of Parts and Safety Protocol
F. Parts Preparation – Regular and Special Part Requests Non-Hazardous Materials: U.S. and Canada
G. Parts Preparation - Regular Part Requests Hazardous Materials: U.S. Only
H. Shipping Process for Non-Hazardous Parts: U.S. Only
I. Shipping Process for Non-Hazardous Parts: Canada Only
J. Shipping Process for Hazardous Parts: U.S. Only
K. Shipping Process for Document Only Requests: U.S. and Canada
L. Shipping Process for Special Part Request - Expedited Overnight Shipping: U.S. Only
M. Part Photo Return Requests: U.S. Only
N. New Model Exchange Program Parts
O. Exchange Program for Electronic Products
P. Tire Warranty Transaction
Q. Out of Warranty Return Request - Engineering Information

Copyright 2024 General Motors. All Rights Reserved.

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R. WPC Part Return Reimbursement - Administrative Allowances, Postage and Core
S. Accessing WPC Forms - U.S. and Canada
T. FAQs - U.S. Dealers
U. FAQs - Canadian Dealers

1. Warranty Parts Center (WPC) Process Overview and Introduction
The GM WPC process is the common method used to obtain parts replaced at Service Agents to better understand
and help resolve product issues. The WPC will issue specific part return requests to Service Agents through the
Global Warranty Management (GWM) system to obtain the desired parts. The Service Agent must return the
requested parts to the WPC within 21 days. At GM, there is a continued focus on product quality, fast issue identification, root cause determination, correction, and containment.
Returned parts are analyzed to determine the root cause of the issue. These parts are analyzed by the key stakeholders including Brand Quality, Engineering, Suppliers, Production Plant, Assembly Plant and Quality Management
personnel.
Common Terms:
To become familiar with the terminology, review the common terms below and their respective meanings:
• Service Agent = Retailer / Dealer / Dealership
• Job Card = Repair Order / Customer Service Order
• Transaction = Warranty Claim
• Transaction Number = Request Number / Claim Number
• Business Unit = GM US, GM Canada
• Part Return Flag = A part requested by the WPC through GWM
• Required Parts = ALL parts replaced as part of a transaction line
• Required Documents = All documents as required per General Motors Policies and Procedures. These include
but not limited to battery test results, job cards (shop copy), and TAC/PQC information.
• Completed Job Card = A detailed complaint, cause, and correction. For requirements applicable to these
portions of the job card, refer to additional information in the GM Service Policies & Procedures Manual
• Causal Part = The part that caused the failure determined by root cause analysis
• Feedback = Information provided to a Service Agent for: 1.) Information only or two.) A claim that will be
debited
• GWM = Global Warranty Management System

2. Parts Retention
Warranty parts must be retained for a minimum of 7 days from the transaction payment/process date before
scrapping. Service Agents may scrap Field Action parts upon receipt of claim payment unless a return request is
received. 12-volt batteries must be retained for 7 days. These retention periods apply unless ONE of the following
occurs:
• A Part Return Request is received via notification on the Service Agent’s Global Warranty main page (most
common), and/or by fax or e-mail in rare situations pertaining to launch exchanges
• A Special Part Return Request is received either via notification on the Service Agent’s Global Warranty main
page (most common), and/or by fax or e-mail in rare situations pertaining to launch exchanges
• A part that has a core charge needs only be retained for 72 hours from the transaction payment/process date
before returning to the core return center except for the Electronic Service Center (ESC) parts, which can be
sent back to the ESC immediately after replacement
• Parts are scrapped by a GM representative
• Parts are taken from the Service Agent per the direction of a person listed on the Special Part Request and a
completed Special Part Request was provided
• (U.S. Only) A Part Photo Return decision on the CSMT app indicates “Part OK to Scrap

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If the part is past the retention period and/or none of the above apply, parts must be scrapped/destroyed locally so
they can never enter commerce. Parts with core charges should be returned to the appropriate core return center.
Under NO CIRCUMSTANCES are warranty/policy parts to be sold for salvage value or installed on ANY vehicle sold
at retail, wholesale, or salvage, or used in ANY other application.

3. Documentation Requirements
Job Card Information is critical to analyzing product issues. The more detail that is included the better the results.
Use the following documentation guidelines to help expedite the review process, identify issues faster and reduce
the likelihood of receiving a Service Agent debit. Provide all the following if applicable.
• Accurate and detailed information regarding the customer complaint.
• List ALL dealer technician comments regarding the root cause of failure with document ID numbers, test results,
diagnostic trouble codes, TAC case number, assembly serial numbers, measurements, etc.
• Any characteristics or symptoms of the fault that were observed.
• Operating conditions that were observed when the fault occurred such as: Scan Tool Data Snapshot information, weather, temperature, and altitude.
• Attach Scan Tool Data Printout / Snapshot, diagnostic worksheets and all substantiating service documents with
the Job Card that is returned with the part. Also include the TAC and/or PQC case numbers.
• Any required documents (shop copy of completed job cards, diagnostic worksheets, etc.) per the GM Service
Policies & Procedures Manual Supporting Documentation.
Provide any documentation regarding GM representative involvement such as the Field Service Engineer, Brand
Quality Manager, District Service Manager/District Manager Aftersales Remote (DVM/DMAR), or in Canada the
District Service Manager (DSM).

4. Service Agent Requirements
The GWM system matches the Part Return Requests’ criteria with warranty transactions from performed repairs and
administers part return flags on your GWM Main page. All Part Return Requests are transmitted daily when the
transactions are paid. “Special Part Return Requests” may not occur at the time of the transaction payment.
• To ensure the Service Agent is returning the parts/documents in a timely manner, the Service Agent must be
able to substantiate shipment within 10 days from the WPC part return required date.
• Special Part Return Requests (USA only) also fall under the 10-day return requirement. In Canada, the
Special Parts Request Process is not available. If a part in Canada is critically required, contact
[email protected] to make your request.
• If the Service Agent fails to return all the parts/documents or the WPC does not receive them within the 21 days,
the claim will be subject to a debit.
• If required documents are missing and all the parts were received, the WPC status in GWM will be updated to
show “Received – Missing Required Parts/Documents” so it is imperative the Service Agent reviews status in
GWM on a daily.
• To prevent this issue from occurring, the Service Agent is required to attach all required documents in GWM.
• The following are applicable to Special Parts Return Request (USA only): incorrect parts, incomplete returns,
missing supporting documents (i.e., job card)
• If the Service Agent did their due diligence in returning ALL the parts (shipped within 10 days of notification),
and the part was not received within 21 days due to a transportation issue which resulted in a pending debit, the
Service Agent:
• Needs to review all the documents to ensure they support the contention it was a transportation issue.
• Needs to send all supporting shipping documents (Bill of Lading, PC302C – Canada only, tracking number,
request/transaction number, etc.) along with the attached Form A (in GlobalConnect under Service Forms) to
the Warranty Parts Center at [email protected].
• Form A MUST be received by the WPC within 21 days from the WPC Part Required Request date.
• If it is validated as a shipping issue, the WPC will suspend the debits for the shipping issues. If it was not a
shipping issue, a debit will be issued.

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• If the Service Agent returned the core to the Core Center - To receive consideration for the claim not being
debited, it is the Service Agent’s responsibility to:
• Contact the Core Center and attempt to have part sent to the WPC.
• Incur the shipping costs.
• Parts not received by the due date will be subject to debit.
• If the Service Agent experienced a catastrophic event (Acts of Nature, or insurance related events that prevent
a Service Agent from returning parts) they need to complete Form B in the Appendix section and contact their
DVM/DMAR (U.S.) or DSM (Canada) immediately for escalation to the regional office.
• If the Service Agent returned the incorrect part to the WPC the following process needs to be followed. This is, if
and only if, the WPC can receive the correct part within the 21 days:
• Contact the WPC to see if the incorrect part has already been inspected. If so, the inspector may not want the
correct part returned and the debit will stand.
• Ensure the original request/transaction number and documents/parts are included in the shipment. The WPC
is not responsible for traceability of any parts/documents.
• The correct part must be received by the WPC within the 21 days.
• If the incorrect parts were received, the WPC status in GWM will be updated to show “Received – Missing
Required Parts/Documents” so it is imperative the Service Agent reviews status in GWM on a daily.
When the GWM Part Return Required Request cannot be fulfilled for several reasons such as: The repair was an
adjustment, fluid-add only, the part was missing when the vehicle was presented by the customer, or there is a valid
reason why the Service Agent cannot return a part, the following actions MUST BE performed:
• Service Agent must ensure the correct labor code was utilized
• For Fluid Only or No Part on Transaction to return, e-mail the completed WPC Parts Waiver form to your designated Warranty Support Specialist at the Warranty Support Center.
Safety
Safety is a foundational commitment by General Motors, and it is never to be compromised. It is imperative each
Service Agent follows federal, state, local, and General Motors shipping policies.
Hazmat (U.S. ONLY)
• If a Service Agent is found in violation of Dangerous Goods shipping protocol for any reason, the claim will be
debited. A person who knowingly violates a requirement of the Federal Hazardous Material Transportation Law
is liable for a civil penalty of up to $81,993 for each violation or not more than five years in jail or both. Each day
of the violation constitutes a separate offense.
• Service Agents must follow the Hazmat shipping.
Note: Shipment of a non-hazmat part as hazmat is in violation of the Federal Material Transportation Law.
Hazmat/Dangerous Goods (Canada ONLY)
• WPC will not request “Hazardous/Dangerous Goods” such as airbags, seatbelt pretensioners and batteries.
Assemblies and components containing fluids should be completely drained, shipping plugs reinstalled and
properly packaged to prevent fluid leakage during shipment. Canadian Service Agents should contact Warranty
Parts Centre if they receive a WPC request for parts classified as “Hazardous/Dangerous Goods.” Transportation of Dangerous Goods regulations must be followed. Persons violating Transportation of Dangerous Goods
regulations are subject to fines and/or imprisonment.
Non-Hazmat/Non-Dangerous Goods (U.S. and Canada)
• Properly protect and package all returned parts in original CCA packaging, so they are not damaged when
received at the WPC. All parts should be returned to the Warranty Parts Center in original packaging. For
example, with an engine assembly, the pallet and cardboard box are both necessary. Service Agents will be
debited $100 or the entire amount of the transaction (depending on the safety situation) for failure to return in a
crate/box/container.
• ONLY use boxes WITHOUT hazardous material marking and labeling to return Non-hazardous material parts.
Incorrect usage of these boxes can cause delay in receiving at the WPC and may result in the transaction being
debited.

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• Parts containing or soaked by fluids, such as oil, MUST be thoroughly drained, wiped clean and placed in an
appropriate packing container and securely packaged to prevent leakage or contamination. Transfer all caps
and plugs from the new part to the replaced part before shipping. If parts are received at the WPC with fluids
such as oil or fuel, the part WILL NOT be accepted as “Received” and the transaction will be debited.
• Service agents will be fully debited by General Motors for the entire warranty claim each time there is a violation
of Hazardous Material/Dangerous Goods Transportation legislation.
• Transactions will be debited if the requested core parts are not returned to the WPC.

5. Understanding Service Agent Notifications, Feedbacks and Debits
Brand Quality Managers and engineers inspect the returned components for quality issues. If during their inspections, they find:
• The part/component was found to be defective:
• The part will be scrapped or if it has a core, it will be sent to the Core Center.
• The part/component was found not to be defective:
• A feedback and debit will be issued. For any feedback related debit issues, please contact your DVM/DMAR.
• Not all parts or documents (Cost Comparison for any assembly replacement from dealers required to contact
the PQC, completed shop copy of job cards, diagnostic information, etc.) were returned:
• A feedback and debit will be issued.
• The job card did not contain the Complaint, Cause, and Correction information as required by GM Service
Policies and Procedures to substantiate the repair. Vague comments such as, “broken”, or “customer satisfaction”, are not acceptable as they do not contain specific root cause or correction information to substantiate
the repair.
• A feedback and debit will be issued.
• The shop copy of the job card did not contain all dealer technician comments regarding the root cause of failure
with document ID numbers, test results, diagnostic trouble codes, TAC case number, assembly serial numbers,
measurements, etc.
• A feedback and debit will be issued.
• The shop copy of the job card is not compliant per General Motors Service Policies and Procedures.
• A feedback and debit will be issued.
Automatic Debit Process
The auto-debit events are classified into the following categories:
Post Inspection
When an inspection of the part(s) determines them to be non-defective, this will result in the Transaction Status
being changed to: Inspected - Non-defective. Transactions will remain in Inspected - Non-defective status for less
than 24 hours.
Debits - Post Part Inspection - Pending Debit
After 24 hours, the transaction will change from Inspected – Non-defective status, to: Pending Debit status and can
remain in this status for 15 Days. During this period, if the Service Agent:
• Disagrees with the inspection findings (use Form C in GlobalConnect Service Forms section):
• The Service Agent has 15 days from date of feedback to submit a request for a review.
• The Service Agent can escalate the issue by completing Form C and sending it to the Regional Warranty
Department.
• If the Service Agent does not request a review of the feedback within the 15 days, on day sixteen the part
status will automatically be changed to: Debited, and the total transaction amount will be debited.
• Accepts the inspection findings:
• The Service Agent can request to have the parts/components returned to them.
•The request must be made during the 15 day Pending Debit status.

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•The Service Agent must provide the WPC with the name of the shipping carrier and an account number
to charge the shipping cost. Instructions on how to request the part back can be found in the: Test Results
- Comment section of the transaction in GWM.
I•f you would like your part returned, email your request for return to [email protected]
and include your GWM transaction number in the subject line. Please contact us before you make any
shipping arrangements. Parts are only returned if the claim is at debit status. Unclaimed parts are sent to
scrap 15 days after the claim has been debited.
• If the Service Agent does not want the parts returned to them:
• If the part has a core, the WPC will debit the transaction minus the core amount, and the core will be sent to
the Core Center on the 16th day.
• If the part does not have a core, the part will be scrapped on the 16th day.
• Debits for parts or documents not returned:
• The Service Agent has 15 days from the date of the debit to request to have the part(s) returned. The Service
Agent must send an email to: [email protected] for the request to be accepted.
• The Service Agent must provide the WPC with the name of the shipping carrier and an account number to
charge the shipping cost. Instructions on how to request the part back can be found in the: Test Results Comment section of the transaction in GWM.
Notice: Regional Warranty Personnel may change the Pending Debit Status to Debited at any time.

Appendix – Global Warranty Management, Shipping Protocol, Forms and WPC Information
A. Global Warranty Management - System Access
• Service Agents must have access to GM GlobalConnect to log in to the Global Warranty Management (GWM)
system.
• Information may not display correctly if using certain web browser types not recommended or supported by GM.
B. Using Global Warranty Management
The GWM system matches the Part Return Requests’ criteria with warranty transactions from performed repairs and
administers part return flags on your GWM Main page. All Part Return Requests are transmitted daily when the
transactions are paid. “Special Part Return Requests” may not occur at the time of the transaction payment.
• Log in to GWM daily to check for and process part return requests.
Once a transaction has been “flagged” for Parts Return, it appears in the Notifications box in GWM awaiting Service
Agent action.
C. Understanding Service Agent Notifications
U.S. Dealers: The notification box, on the main page, will be added to reflect the following:
• Status Orange – Special Requests
• The green status color means the Required Parts Return request was sent to the Service Agent. The green
status will remain for 3 days in GWM from the date the request was sent to the Service Agent.
• On the fourth day, after the Required Parts Return request was sent to the Service Agent, the status will show in
the red status color if the required parts/documents have still not been received by the WPC. This is a reminder
the Service Agent must return the parts/documents, so the WPC receives them within the 21-day period
required by GM policy.
• After the 21st day, the transaction will display “Pending Debit” for 5 days and debit after day five.

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The Notifications box in GWM main page has four color codes:
• Special Part Return Requests are in the ORANGE bar (U.S. only) and should be processed as urgently.
• Regular Parts requests in GREEN = WPC Part Return Request is 0-3 days old.
• Regular Parts request in YELLOW= WPC Part Return Request will overlap with Red on 4th day.
• Regular Parts requests in RED = WPC Part Return Request is 4-21 days old.
• After 21 days the status will drop into the Pending Debit status and the claim will be debited by WPC. This is
why it’s very important to review the Part Return Notification boxes daily.
Canada Dealers: In Canada, the Notifications box in GWM main page has four color codes:
• Special Part Return Requests are in the ORANGE bar (U.S. only)
• Regular Parts requests in GREEN = WPC Part Return Request is 0-7 days old
• Regular Parts request in YELLOW = WPC Part Return Request is 8-14 days old
• Regular Parts requests in RED = WPC Part Return Request is 15-21 days old.
• After 21 days the status will drop into the Pending Debit status and will be debited within 24 hours if the part is
not returned to the WPC. This is why it is important to review the Part Return Notification boxes daily.
D. Accessing Service Agent Summary Details
There are two methods to retrieve part requests from GWM.

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1. Accessing Summary details through the GWM Notification box on the Main page
Click on any number greater than zero in the green in color, these are the new Parts Return or Document
Return Requests that will need to be processed.

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You will be brought to the Transaction Search Results screen which will display the involved transactions for
your Service Agent. Clicking on the transaction number link takes the user directly to the transaction detail for
the part or document being requested.

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In the transaction search results you will see the information for the warranty claim and the part or document
being requested. Note the job card number, the VIN and the part or document being requested.
By clicking on the “Net Item Labor Parts” tab, this will display the parts paid on the transaction. Return ALL parts
listed except any fluids or chemicals. If there are parts listed but unable to be returned (e.g., fluid only, part
missing when vehicle came in, or labor only), you must submit a Parts Waiver Form to your Warranty Support
Specialist (866-446-2900).
If there are no parts listed, see the section in this bulletin that refers to “Document Only” requests. If the part(s)
being requested are tires or ESC parts and have already been sent back to the manufacturer or ESC, please
contact WPC customer service at 248-371-9900.

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In most cases fluids are not to be returned. If fluids are requested, the dealer would be advised via special
instruction in advance of the repair.

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Click on the “Transaction Detail” tab to obtain your shipping label and WPC documents. Refer to the appropriate
shipping process section for the part being returned.

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2. You can also access your open part return requests through the “Prepare Parts Return” tab of GMW. From the
drop down, click on the “Review Service Agent Open Parts Return Requests” link.
When the Service Agent Summary screen appears, look for numbers in the following categories:
• Part Return Required
• Part Return Requested
• Document Return Required
• Document Return Requested

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You can shorten or lengthen the time span of the history view by clicking on the drop box next to the months. By
clicking on the number in the column you can access the Transaction Detail as you would through the GWM Notification box.
E. Shipping of Parts and Safety Protocol
Safety is a foundational commitment to General Motors and is never to be compromised. Service Agents must follow
the shipping and safety protocol in accordance with federal regulations and the following sections.

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Identity Confidentiality of Consumers
• Consumer personal data/information privacy is very important to the company and our customers. When
sending supporting documents to the Warranty Parts Center such as transaction documents, all information
containing customer personal data is to be manged in accordance with all applicable privacy laws, rules, and
regulations, Consumer Privacy Law, Employee Privacy and Employer Compliance, Health Insurance Portability
Accountability Act and Gramm-Leach-Bliley Act Privacy and Security.
• To help with the privacy of customer personal data, dealers will not provide customer personal data information in the transaction documents including but without limitation to:
Name
Street/Mailing Address
Date of Birth
Social Security Number
Credit/Debit Card Information
Contact Information
• Customer personal data can be removed from transaction documents several ways: using appropriate colored
markers and applying it over the data, cutting out the information from transaction documents, and any other
appropriate methods applicable.
• The 1998 Identity Theft and Assumption Deterrence Act, which amended Title 18, U.S. Code, Section 1028 to
make it a federal crime to “knowingly transfer or use, without lawful authority, a means of identification of
another person with the intent to commit, or to aid or abet, any unlawful activity that constitutes a violation of
federal law, or that constitutes a felony under any applicable state or local law.”
Source: https://www.ovc.gov/pubs/ID_theft/idtheftlaws.html
F. Parts Preparation - Regular and Special Parts Requests Non - Hazardous Materials U.S. and Canada:
Note: When printing out the WPC shipping label, the label might indicate that it is not hazardous. That indicator is
based on a new or unused part. Any part that comes in contact with flammable liquid (i.e., fuel) is considered a
hazardous material.
Example: If a fuel line received from the parts warehouse is considered new and unused, it is not considered a
hazmat material. However, if the same part has been installed in a vehicle and has been in contact with a flammable
liquid (i.e., fuel), it is now considered a hazardous material and should be shipped under the 49 CFR Hazardous
Material Regulations and sent via central transport (US Dealers).
Note: For Service Agents in Canada, items classified as “Dangerous Goods” should not be returned. All other
shipments are returned via the servicing PDC regardless of weight.
Please follow these guidelines when returning parts:
• Clearly mark or circle with a paint pen the area of concern on the part such as a leak, crack, premature wear, or
defect. The area of defect should be clearly marked and not defaced so the area of concern is easily identified.
• The request being made is for the actual failed part, do not send a similar or new part.
• Do not remove any pieces from the part being sent back.
• When identifying parts, be sure to do so in an area that will not damage the part being sent back. For example:
Do not wrap a label or metal tag wire around wiper blade inserts. Do not apply tape around door seals. Do not
stick moldings together.
• All parts related to the repair procedure covered by the labor operation on the part return request should be
returned together. For example, a transaction for labor operation T5603, replace eight injectors, would result in
eight injectors returned under one part return request.
• All parts related to the specific labor operation being requested should be bundled together and shipped in one
box.
• Do not send multiple requests in the same box.
• Ship each individual request in a separate box with its unique GWM Shipping label affixed on the top of the box
and on one outward facing side. Include inside the package the GWM Parts Return "Shipping Label”, Job Card

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with technician comments, and other related documentation to allow parts to be successfully routed and
analyzed.
• The Service Agent should highlight the Transaction Number and place the folded documentation in the plastic
packing bag with the highlighted Transaction Number facing outward. This process will assist the WPC in
handling and crediting the Service Agent for returning the part in a timely manner. The bag containing all
documentation must be securely attached to the appropriate part. Plastic packing bags are available for the
protection of the documentation to be included with the parts, consisting of legible copies or hard copy of the
Job Card and the WPC Request/shipping label). When additional plastic bags are needed, U.S. Service Agents
should complete the Material Request form: WPC005 and e-mail to [email protected]. Refer to
Form WPC005 at the end of this bulletin or on GM GlobalConnect.
• Whenever possible, the container from the new/replacement part should be used for the return of the failed part.
All previous labeling on the box should be removed or covered prior to re-use. Leaving a prior shipping label
exposed can cause errors in shipping.
• Use only clean dry boxes to return parts - boxes that have absorbed oil or other fluids should not be used to
return parts to the WPC. Be sure to package parts to avoid damage during shipping - bubble wrap or other
protective packing materials may be needed. Avoid using any absorbing material that may contaminate the part
such as loose clay absorbent products. Parts must not be shipped loose. It is important that parts arrive at the
WPC in the same condition that they were in when removed from the vehicle.
Engines
Engines that have been run or “hot tested” (i.e., had fuel in them) are considered hazardous material or dangerous
goods. Therefore, if the Service Agent is contacted to return an engine, they should ensure the following preparation:
• Drain ALL FLUIDS
• Transfer all shipping plugs from the service engine to the returning engines or cover open cavities with tape.
• Lower the engine into a plastic bag to ensure capture of any residual fluid leakage, place a drainage mat onto
the base of the original service engine shipping container (box or pod), and place the bagged engine into the
original service engine shipping container.
• Bolt and strap the engine to the supporting pallet and cover with the appropriate lid.
• Attach all corresponding documentation outlined above in the section titled preparing / packaging parts for
shipping.
Note: Engines returned exactly in this manner, will NOT require any additional or special hazardous material
packaging or labels (unless shipped by aircraft or shipped in Canada). Reference: US DOT 49 CFR 173.220 and
Transportation of Dangerous Goods Regulations, Schedule 1 (UN3528) and Schedule 2 (special Condition 96)
(Canada).
G. Parts Preparation - Regular Parts Request Hazardous Materials: U.S. only
Please follow these guidelines when preparing to return hazardous parts:
Some common automotive hazardous material examples include items such as: air bags, seat belt pretensioners,
batteries (including lithium ion and lithium metal batteries), paint, adhesives, solvents, hazardous waste, and any
part that comes in contact with flammable liquid (i.e., fuel). (The list is not all inclusive, refer to 49 CFR Hazardous
Material Regulations.)
• Hazardous materials should never be sent by air transportation. Hazardous materials should only be shipped to
the WPC using Central Transport.
• Any hazardous material that is packaged or shipped improperly risks being delayed by the carrier.
• Any Service Agent that ships hazardous materials incorrectly and/or violates 49 CFR requirements, is liable for
civil penalties.
• When opening a box intended to be reused, carefully cut the tape only, being careful not to cut or rip the
cardboard. Be sure all required hazardous material marking and labeling is used. Ensure the package indicates
the Shipping Name (For example: Safety devices or Articles, pressurized pneumatic), UN number, Hazardous
Class Label. (UN3268, Safety devices require UN specification packaging). If is damaged and can’t be reused,
the Service Agent will need to acquire proper packaging. This can be done through a variety of online
resources. For reference, Labelmaster and Uline are available sources for proper packaging.
• When packaging a UN specification box for shipment, please refer to the closure instructions on the box to
properly close and seal the box as tested.

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• Do not cover or obscure hazard class labels, markings or other required handling labels with shipping labels or
pouches.
• Be sure all other non-needed labels are covered or removed.
Batteries
If the Service Agent is contacted to return a lead acid battery, all necessary packing materials will be shipped from
the GM Warranty Parts Center (WPC) within 5-7 days. Lead acid batteries may ONLY be returned using Central
Transport.
Training and Certifications Hazmat
In the U.S., the WPC may request return of some items deemed hazardous materials. This section provides
guidance for the shipment of air bags, seat belt pretensioners and lead acid batteries only. The information
contained herein is intended to assist Service Agents with the shipment of these commodities and is not intended to
be a substitute for proper hazardous materials (Hazmat) training. This section is intended as a general source of
information as of its date of publication and is not meant as an endorsement or to substitute for the Service Agent’s
own legal counsel's advice. GM undertakes no obligation to update this information in the future. Service Agents
must ensure all employees are properly trained, and employees must be certified in and refer to the federal
Hazardous Materials Regulations (HMR) at 49 CFR Parts 171 to 180 when shipping any hazardous material.
Common DOT Regulations
“A Hazmat employer shall ensure that each of its Hazmat employees is trained in accordance with the requirements
prescribed in this subchapter" as defined in: 49 CFR 172.702(a).
Hazmat Employer - "....a person who uses one or more of its employees in connection with transporting hazardous
material in commerce; causing hazardous material to be transported or shipped in commerce...." as defined in: 49
CFR 171.8
Hazmat Employee - "...a person who is employed by a Hazmat employer and who in the course of employment
directly affects hazardous material transportation safety. The term includes an individual who during the course of
employment may perform any of the following:
• Loads, unloads, or handles hazardous materials.
• Manufactures, tests, reconditions, repairs, modifies, marks, or otherwise represents containers, drums, or
packaging as qualified for use in the transportation of hazardous materials.
• Prepares hazardous materials for transportation.
• Is responsible for safety of transporting hazardous materials.
• Operates a vehicle used to transport hazardous materials, as defined in 49 CFR 171.8
Emergency Response Phone Number
When shipping hazardous materials, every Service Agent must provide an emergency response phone number that
is answered 24 hours/day, 7 days/week, 365 days/year. General Motors has established an account with InfoTrac @