NHTSA ID Number: 11010331
Manufacturer Communication Number: T-SB-0089-24
TSB/Document Date: 2024-11-08
Summary
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: •Careful inspection for paint chips/scratches and body dents/dings. •Proper operation of electrical accessories (including interior light, clock, and radio reset). •Interior cleanliness. •Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota
. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”) This bulletin contains the PDS procedures that apply specifically to 2025 model year Sienna Hybrid vehicles. Refer to T-SB-0028-24, the universal Check Sheet that contains PDS steps that apply to all 2025 model year Toyota vehicles. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet.
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TSB/Document ID: T-SB-0089-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-10-03
MFR Internal Campaign ID/Software Version: T-SB-0089-24
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
T-SB-0089-24
October 3, 2024
2025 Sienna HV Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2025
Sienna HV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2025 model year Sienna
Hybrid vehicles.
Refer to T-SB-0028-24, the universal Check Sheet that contains PDS steps that apply to all
2025 model year Toyota vehicles. To properly perform a complete PDS, you must complete all
procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, refer to T-SB-0023-24, Long-Term Vehicle
Storage Guidelines.
© 2024 Toyota Motor Sales, USA
Page 1 of 11
T-SB-0089-24
October 3, 2024
Page 2 of 11
2025 Sienna HV Pre-Delivery Service (PDS)
Introduction (continued)
Refer to the table below for a definition of terms that may be used in this bulletin.
Table 1.
TERM
ACRONYM
DEFINITION
Conventional Vehicle
CV
A vehicle with only a gasoline engine for propulsion
Electrified Vehicle
A vehicle that utilizes a hybrid, plug-in hybrid, fuel cell, or
battery electric system for propulsion
HEV
A vehicle with both a gasoline engine and a HV Battery
State of Charge
SOC
The remaining capacity available in a battery
12-Volt
12V
Standard 12V battery used to power electrical systems
separate from high voltage components
High Voltage
HV
HV Battery used to power the electrified vehicle
© 2024 Toyota Motor Sales, USA
T-SB-0089-24
October 3, 2024
Page 3 of 11
2025 Sienna HV Pre-Delivery Service (PDS)
Table of Contents
Warranty Policy ....................................................................................................................... 4
Warranty Information ............................................................................................................... 4
Required Tools & Equipment ................................................................................................... 4
D/C Cut Fuse Installation* ....................................................................................................... 5
Front License Plate and Mounting Bracket Installation* ........................................................... 6
Front Wheel Opening Extension Pad Installation ..................................................................... 7
Installation of Rubber Body Plugs ............................................................................................ 8
Power Sliding Door Initialization ............................................................................................. 9
Floor Plug Installation* ............................................................................................................. 9
Power Back Door Initialization* .............................................................................................. 10
Tire Pressure Warning System (TPWS) Initialization ............................................................. 10
Seating Position Control ECU Initialization* ........................................................................... 10
Head Unit System Reset ....................................................................................................... 11
Dealer Contact Information for Call Dealer Head Unit Function* ............................................ 11
Navigation — Set Date & Time by GPS ................................................................................. 11
*If applicable.
© 2024 Toyota Motor Sales, USA
T-SB-0089-24
October 3, 2024
Page 4 of 11
2025 Sienna HV Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
Sienna HV
1.5
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
Techstream 2.0
Techstream Lite
PART NUMBER
QTY
TSADVUNIT
ADE
Techstream Lite (Green Cable)
TS2UNIT
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
GTS+ Software version 2024.03.004.02 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787 or by visiting TIS – Diagnostics – Tools & Equipment – Techstream Order Portal.
© 2024 Toyota Motor Sales, USA
1
T-SB-0089-24
October 3, 2024
Page 5 of 11
2025 Sienna HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation
To minimize battery discharge during transportation and storage, the D/C cut fuse (25A) has
been removed at the assembly plant and temporarily stored in the blank space of the relay block
in the engine compartment. During PDS, reinstall the D/C cut fuse (25A) to its original location
and confirm ALL related Diagnostic Trouble Codes (DTCs) are cleared.
Remove the D/C cut fuse (25A) from the blank space of the relay block in the engine compartment
and install the D/C cut fuse (25A) in the relay block as shown.
Figure 1.
1
2
3
1
Relay Block
3
2
Remove the D/C Cut Fuse (25A)
Install the D/C Cut Fuse (25A)
NOTE
With the D/C cut fuse (25A) removed, if ANY DTCs are detected when the ignition is turned ON
during transportation, use Global Techstream Software (GTS+) to clear ALL DTCs AFTER ensuring
that there are NO malfunctions.
While the vehicle is stored at the dealership, disconnect the negative (–) battery terminal to prevent
battery discharge. Refer to T-SB-0021-24, Battery Inspection and Maintenance During PDS, for
battery maintenance information.
© 2024 Toyota Motor Sales, USA
T-SB-0089-24
October 3, 2024
Page 6 of 11
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