Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
connect.altec.com/login

Phone 1-877-GO ALTEC

This campaign applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has issued a customer satisfaction campaign as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed
before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification
remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.

Service Information Letter SIL- 3176-A
K220 Harness Replacement
Units Affected: Certain AC40, AC45E, and AC65E cranes built from July 2020 to January 2024. Verify
your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that the main control valve harness connectors can become brittle on the
affected units. This can result in the harnesses cracking or breaking, allowing water into the harness and
causing loss of function.
Customer Action: Order and install the Harness Replacement Kit, part number 991795131 or 991795149,
or schedule the installation of this kit by Altec. Verify the correct kit part number by consulting the table
below. Complete this repair by the next preventative maintenance interval or within 90 days of receipt of
this notice, whichever comes first. Warranty for this repair expires November 7, 2026.
Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be
covered by warranty.
Unit Model
AC40 & AC45E
AC65E

Order Kit Part No.
991795131
991795149

Ask your service provider to check for any outstanding notices at your next appointment.
Requirements: Every affected unit requires the installation of the proper kit for completion. The repair
is estimated to take 15 minutes and one person to complete.
Completion and Warranty: This repair is covered under the Altec Warranty Policy until November 7,
2026 and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the work for free at an Altec facility. If the customer or the customer’s warranty provider performs
the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec
will allow up to $22.50 for the labor to perform the repair. Customers are responsible for the travel costs
of an Altec Mobile Service technician if the technician performs the work at the owner’s location.
Altec Contact Info: Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions

Altec Use Only
0.0 hr (Service) 0.0 hr (Other)
0.75 hr (Service) 0.25 hr (Other)
010.0994.43156.000.9475.000
Not included
90
991083853, 991058884, 990656667
074900936

Released: November 7, 2024

Altec Use Only
Description
Part No.
Harness replacement kit (AC40 & AC45E) 991795131
Harness replacement kit (AC65E)
991795149

Qty
AR
AR

Warranty
Yes
Yes

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