Technical Service Bulletin (TSB)
R1H Radio U33.43 USB Software Update
REFERENCE:

TSB: 08-230-24
GROUP: 08 - Electrical

Date:

November 1, 2024

VEHICLES
AFFECTED:

2022 - 2024 (WL) Jeep Grand Cherokee / Grand Cherokee L
2022- 2024 (WS) Grand Wagoneer/Wagoneer
This bulletin applies to vehicles built equipped with one of the
following radios:
● Uconnect 5 w 8.4" Display (USA) (Sales Code UBF).
● Uconnect 5 w 8.4" Display (CAN) (Sales Code UEF).
● Uconnect 5 Nav w 8.4" Display (USA) (Sales Code UBL).
● Uconnect 5 Nav w 8.4" Display (CAN) (Sales Code UEL).
● Uconnect 5 Nav w 10.1" Display (USA) (Sales Code UBN).
● Uconnect 5 Nav w 10.1" Display (CAN) (Sales Code UEN).
● Uconnect 5 Nav w 12.0" Display (USA) (Sales Code UBQ).
● Uconnect 5 Nav W 12.0" Display (CAN) (Sales Code UEQ).
● Uconnect 5 w 8.4" Display (MEX) (Sales Code UFF).
● Uconnect 5 Nav w 8.4" Display (MEX) (Sales Code UFL).
● Uconnect 5 Nav w 10.1" Display (MEX) (Sales Code UFN).
● Uconnect 5 Nav w 12.0" Display (MEX) (Sales Code UFQ).

REVISION: –

MARKET APPLICABILITY:
NA

MEA

SA

IAP

EE

CH

CUSTOMER
SYMPTOM:

Customers may experience one or more of the following:
● Unable to select the Turn by Turn Navigation.
● Blank Performance Pages (Rearview Camera (RVC) Functions Normally).
● Android Auto® Voice Recognition (VR) inoperative.
● Media tuner delayed.
● Charge Schedule not accepting updates via phone (RVC Functions Normally).
● Ambient light inoperative.
● Map in Instrument Panel Cluster (IPC) inoperative.
● Media Widget blank.
● Navigation map black.
● Off-Road Pages inoperative (RVC Functions Normally).
● VR inoperative.
● Incorrect song title displayed (Carplay® only).
● Radio display switches from Media Page to Home Page (RVC Functions Normally).
● Ghost touch on Navigation screen (RVC Functions Normally).
● Widgets missing.
● New User Profile does not load.
● Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC
Functions Normally).

CAUSE:

Software improvements

Z08 FSAR-TSB-4591

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REPAIR SUMMARY:
This bulletin involves inspecting and if required, updating the radio software level to U33.43. Depending on the
radio's current software level the radio may need a one or two USB update.
CLAIMS DATA:

Labor Operation No:
18-60-F2-BH

18-60-F2-BG

18-60-F2-BK

18-60-F2-BJ

Failure Code

Labor Description
Radio, Software - Create
USB Jump Drive from
Uconnect Website U33.43
(One Time Only)
(0 - Introduction)
Radio, Software - Create
USB Jump Drive from
Uconnect Website U29.42
(One Time Only)
(0 - Introduction)
Radio, Check Software
Level and Perform
Software Update U33.43
(0 - Introduction)
Radio, Check Software
Level and Perform
Software Update U29.42
(0 - Introduction)
CC

Skill Category
6 - Electrical and Body
Systems

Labor Time
0.5 Hrs.

6 - Electrical and Body
Systems

1.8 Hrs.

6 - Electrical and Body
Systems

0.6 Hrs.

6 - Electrical and Body
Systems

1.4 Hrs.

Customer Concern

The dealer must use failure code CC with this Technical Service Bulletin.
● If the customer’s concern matches the SYMPTOM identified in the Technical Service Bulletin, failure code
CC is to be used.
● When utilizing this failure code, the 3C’s (customer’s concern, cause and correction) must be provided for
processing Technical Service Bulletin flash/reprogramming conditions.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/
Service Library, verify all related systems are functioning as designed. If Diagnostic Trouble Codes (DTCs) or
symptom conditions, other than the ones listed above are present, record the issues on the repair order and
repair as necessary before proceeding further with this bulletin.
If the customer describes any of the symptoms listed above in the customer symptom section, perform the
Repair Procedure.
SPECIAL TOOLS/EQUIPMENT:

Description
wiTECH or Equivalent

Ref. No.
–

Notes
–

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Z08 FSAR-TSB-4591

REPAIR PROCEDURE:
NOTE: A 4 GB USB flash drive formatted as FAT32 is required for U33.43 and a 20 GB USB flash
drive formatted as NTFS is required for U29.42 for this update. It is also recommended to use a
quality, name brand (Kingston®) flash drive over a generic USB flash drive.
1. Check radio software version. Go to “Vehicle Settings” then select "System Information” and look for
“Radio Version”.
2. What is the radio software level (Application Version) at?
● U33.43 or higher>>> The radio software is already up to date. Normal diagnostics should be performed.
● At or above U29.42 and under U33.43>>> The radio will only need one USB flash drive to update the
radio. Create a USB flash drive with U33.43 software. Proceed to Step 3.
● At or above S23.13 and under U29.42>>> The radio will need two USB flash drives to update the radio.
Proceed to Step 3.
● Under 23.13>>> This bulletin does not apply. Normal diagnosis should be performed.
CAUTION!
If this software is used on a radio with software level under S23.13 it could damage the radio. If the
radio is damaged it may need to be replaced.
NOTE: Before and after any single phase of update is MANDATORY to take a Vehicle Scan Report
by wiTECH. Scan reports can be requested during warranty claim assessment; failing to
show them can result in refusing to pay the warranty claim.
3. Using wiTECH create a Vehicle Scan Report and save a copy to the work order.
4. Have one or two USB flash drives been created?
● YES>>> Proceed to Step 13.
● NO>>> Proceed to Step 5.
NOTE: If the software cannot be downloaded, make sure you have proper security access. If not,
have the Service Manager or Shop Foreman download the software update.
5. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information >Dealer
software downloads to download the files.
NOTE: If 2-step update is required, please always download and flash the U29.42 software first.
After U29.42 is installed successfully, flash U33.43 software.
6. Use a blank USB flash drive with at least 4GB of space and formatted to FAT32 for U33.43 and a blank
USB flash drive with at least 20GB of space and formatted to NTFS for U29.42. Follow the on-screen
instructions to download the software files.
NOTE: When downloading the software file from the Uconnect site, always select the MAC version,
regardless of the computer being used.

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7. Download the software update file to your local PC's desktop. Make sure to select the “MAC” radial button
for all downloads Fig. 1.

Fig. 1
MAC Download Steps
8. Perform the following steps to format the USB flash drive.
a. Select “FAT32” or "NTFS" format.
b. Select “Default allocation size” under Allocation Unit Size.
c. Select “Quick Format” under Format Options.
d. Click “Start”.
9. Be sure to download the file to your designated folder before transferring the zip file to the blank USB flash
drive.
NOTE: A blank USB flash drive will be needed for each radio update, additional updates cannot be
on the same USB flash drive.
10. Download the radio SW from DealerConnect to a blank USB flash drive. Use a blank USB flash drive with
at least 4GB of space and formatted to FAT32 for U33.43 and a blank USB flash drive with at least 20GB
of space and formatted to NTFS for U29.42. Follow the on-screen instructions to download the software
files.
11. Do not unzip the folder/file and move all contents to the root directory of the USB.
12. There should only be one file on the USB root directory labeled as a zip folder.
NOTE: Once the USB flash drive have been created, it is recommended to label the USB flash drive
with the bulletin number and proper radio Sales Codes.
13. Start the vehicle and insert the correct USB flash drive with new software into the USB port. (If a 2-step
update is needed, Step 1 - U29.42 and Step 2 - U33.43 ).
NOTE: Engine should be running the entire time the radio is flashed.
NOTE: The software update screen may take up to a minute before it is displayed. If the update
screen isn’t displayed, cycle the ignition to “Off” then “Run” .

-514. Press Update Now Fig. 3.

Fig. 2
Software Update Screen
15. Press Continue Fig. 4.

Fig. 3
Timer Screen
16. Wait for software update to complete 100% Fig. 5.

Fig. 4
Progress Screen

Z08 FSAR-TSB-4591

NOTE: Sometimes the radio throws an error pop up "Invalid_Binary_Switch" after successful radio
update. Please ignore this error and click ok Fig. 6.

Fig. 5
Invalid_Binary_Switch Error
17. What was the radio software level after this update?
● U33.43 >>> The radio download has been completed. Proceed to Step 18.
● U29.42 >>> The next phase of the radio update needs to be performed. Proceed to Step 1.
18. Check if the navigation is working properly by pressing the ‘Nav’ button on the bottom tool bar. Verify the
navigation map loads properly.
NOTE: If the radio or navigation software didn’t update properly or the navigation map doesn’t
load, attempt the software update one more time. If the software doesn’t update properly or
the navigation doesn’t work, the radio may need to be replaced.
19. Go to Vehicle Setting -> Reset -> Perform Factory Reset. Once Factory Reset is completed, give a couple
of sleep cycles for approximately five minutes.
20. Using wiTECH, clear all DTCs that may have been set in any module due to reprogramming.
21. Using wiTECH create another Vehicle Scan Report and save a copy to the work order.
NOTE: Suggest Customer to perform the BT device pairing again after deleting the existing pairing
from the phone.
POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.