Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Water ingress into the front cabin footwell/bulkhead - Glass misting on the inside - Front carpets/mats wet
Bentley: worldwide (2WBE),China 796 VW Import Comp. Ltd (Vico), Beijing (6796)
Bentley
2075699/1
EH
Approval

New customer code
Object of complaint
Complaint type
Position
vehicle service -> service, maintenance -> repair execution service: process -> with determination of concern
body fixtures and fittings -> closures
leaks

Vehicle data
New Continental GT/C and New Flying Spur
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*

E
E
E
E
E
E
E
E
E
E
E
E
E
E
E

2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2020
2021
2022
2023

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Customer statement / workshop findings
Customer statement
•

Water ingress into the left and/or right hand foot well

•

Front carpets and/or foot mats are wet

•

The windows are misty due to water ingress

Workshop findings
•

After conducting TPI 2062622/- water ingress was found at the location shown in Figure1 (Left hand A - Pillar seam)
NOTICE

Hint: The example shows a leak on the left hand side although a leak could be evident on the right hand side at the same
location

Figure 1
•

The cause of the ingress can be caused by missing sealant on the A - post pillar seam

Figure 2

Technical background
In the event the issue is as described please refer to the instructions within the Measure section
CAUTION

Production change
Not applicable

Measure
1) Referring to Rep.Gr 55 - Remove the plenum cover
•

Check the condition of the seam sealant at the location shown in Figures 1 and 2

•

Check to confirm that sealant has been applied to the left hand A - pillar seam

•

Check to confirm that sealant has been applied to the right hand A - pillar seam

In the event the sealant is missing from the left and/or right hand A - pillar seams
Or
A different location the operative should clean/prepare the areas concerned and apply sealant (See parts information) to the applicable
location(s)
•

Once sealant has been applied conduct a local paint repair in the location in which sealant was missing

2) Once the sealant and paint repair has been completed and the sealant/paint has cured/dried - Check to confirm the leak has been
successfully repaired
3) Referring to Rep.Gr 55 - Refit the plenum cover
NOTICE

Warranty accounting instructions
Time to apply the sealant and conduct a local paint repair
Warranty type 110 or 910
Damage Service number 55 59
Damage code 00 50
Labour Operation Code 51 37 51 50
Time 50 TU
Time to remove and refit the plenum cover
Labour Operation Code 66 44 19 00
Time 40 TU

Parts information
Betafil 10215 (Black) or suitable alternative
Or
Betafil 10210 (White) or suitable alternative
The sealants listed must be sourced locally