Lexus, A Division of Toyota Motor
Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: September 19, 2024.
To:

All Lexus Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN 24LC03 (Remedy Notice)
Certain 2023-2024 Model Year NX 350 Vehicles
Certain 2023-2024 Model Year RX 350 Vehicles
Certain 2024 Model Year TX 350 Vehicles
MIL ON w/DTC P05CE00 Software Update
Model / Years
2023-2024 NX 350
2023-2024 RX 350
2024 TX 350

Production Period
Early October 2022 to Early-April 2024
Late-October 2022 to Early-February 2024
Mid-September 2023 to Mid-January 2024

Approximate Total Vehicles
46,870
91,050
9,610

Condition
The Engine Control Computer software has a programing error which can cause the exhaust variable valve timing (VVT) locking
pin to temporarily get stuck. When this happens, an engine malfunction indicator lamp (MIL) can appear on the dashboard as
well as diagnostic trouble code (DTC), P05CE00 to be set.
Remedy
Any authorized Lexus dealer will update the Engine Control Computer software FREE OF CHARGE.
Covered Vehicles
There are approximately 147,500 vehicles covered by this Special Service Campaign. Approximately 420 vehicles involved in this
Special Service Campaign were distributed to Puerto Rico.
Owner Notification Date
Lexus will begin to notify owners in late September 2024. A sample of the owner notification has been included for your
reference.
Lexus makes significant effort to obtain current guest name and address information from each state through industry resources
when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special Service
Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the guest who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.

© 2024 Lexus, A Division of Toyota Motor Sales, USA

Special Service Campaign 24LC03 Page |2

Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure guest satisfaction, Lexus requests that dealers complete this Special Service Campaign on any new or used vehicles
currently in dealer inventory that are covered by this Special Service Campaign prior to guest delivery. However, if the campaign
cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to
the guest that the vehicle is involved in a Special Service Campaign.
Lexus expects dealers to visit https://lexus-recall-disclosure.imagespm.info/ and complete a Guest Contact and Vehicle
Disclosure Form. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle
buyer.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate
information for newly launched campaigns.
Lexus Certified Used Vehicle (LCUV)
The LCertified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or
Limited-Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a LCertified until all applicable
Safety Recalls, Special Service Campaigns, and Limited-Service Campaigns have been completed on that vehicle.

© 2024 Lexus, A Division Toyota Motor Sales, USA

Special Service Campaign 24LC03 Page |3

Guest Handling, Parts Ordering, and Remedy Procedures
Guest Contacts
Guests who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special Service
Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to ensure
a consistent message is communicated.
Guests with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987)
- Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Guests who receive a
head unit notification regarding this Special Service Campaign 24LC03 are requested to schedule an appointment with their
authorized dealer to have this Special Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt
on the day of activation stating the vehicle has a new Special Service Campaign 24LC03. After the day of activation, the message
remains available in the Notification Center of the head unit.
The message will completely clear from the vehicle once the following conditions are met: The Special Service Campaign 24LC03
is completed, the dealer has filed a claim, and the claim is approved by Lexus. Then the message will be cleared at the next
clearing cycle, which currently occurs daily.
Owners who receive a head unit notification after having this Special Service Campaign 24LC03 completed can be advised to
ignore the message. Owners with additional concerns can be directed to the Lexus Brand Engagement Center (1-800-255-3987)
- Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted
otherwise in the SSC dealer's letter.
For complete details on this policy, refer to Lexus Warranty Policy 4.17, “What Is Not Covered by The Lexus New Vehicle Limited
Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to the Lexus Newsroom https://pressroom.lexus.com/
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
have completed the following course:
LIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review
your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair.

© 2024 Lexus, A Division Toyota Motor Sales, USA

Special Service Campaign 24LC03 Page |4

Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed
correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the
repair quality of every vehicle prior to guest delivery.
Emissions Repair Procedures for California Dealers
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out the Vehicle Emissions
Recall – Proof of Correction form and affix an Authorized Modification Label to the vehicle after repairs have been completed.
The vehicle owner may require the Proof of Correction form for vehicle registration
renewal. It is important to note that the forms are an official state document and
blank forms must be secured to prevent misuse.
Please complete the form and provide it to the owner. The first non-completed
VINs will be submitted to the California state DMV by late April 2025. If the vehicle
owner’s warranty claim will not be processed and paid prior to this date, please be
sure to complete a form and provide it to a California owner.
Install the Authorized Modifications Label after the repairs have been
completed. Using a permanent marker, fill out the label and affix it to the
location under the hood as indicated.

Form booklets and Authorization Labels can be ordered from the MDC
(Booklet material number 00410-92007, Label material number 0045100001-LBL ).

© 2024 Lexus, A Division Toyota Motor Sales, USA

Special Service Campaign 24LC03 Page |5

Warranty Reimbursement Procedures

Warranty Reimbursement Procedure

Op Code
24LC03R1
•
•

Description
Update Engine Control ECU Software

Flat Rate
0.8

The flat rate time include 0.1 hours for administrative cost per unit for the dealership.
In the rare case the Engine Control ECU contains the latest calibration ID (no software update needed), use opcode
24LC03R1.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by
Lexus for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.

© 2024 Lexus, A Division Toyota Motor Sales, USA

Special Service Campaign 24LC03 Page |6

Guest Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation / Phase Decoder

Examples:
23TA01 = Launched in 2023, Lexus, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2023
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2024 Lexus, A Division Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN 24LC03 (Remedy)
Certain 2023-2024 Model Year NX 350 Vehicles
Certain 2023-2024 Model Year RX 350 Vehicles
Certain 2024 Model Year TX 350 Vehicles
MIL ON w/DTC P05CE00 Software Update
Frequently Asked Questions
Original Publication Date: September 19, 2024
Q1:
A1:

What is the condition?
The Engine Control Computer software has a programing error which can cause the exhaust variable valve timing (VVT)
locking pin to temporarily get stuck. When this happens, an engine malfunction indicator lamp (MIL) can appear on the
dashboard as well as diagnostic trouble code (DTC), P05CE00 to be set.
Q1a:
A1a:

Q2:
A2:

Are there any symptoms of this condition?
If the condition exists, the MIL can appear on the dashboard, as well as DTC P05CE00. There are no noticeable
drivability concerns.

What is Lexus going to do?
Lexus will send an owner notification starting in late-September, 2024, advising owners to make an appointment with
their authorized Lexus dealer to have the Engine Control Computer software updated FREE OF CHARGE.
NOTE (Guests who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to
vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check)
every two years and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air
Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Lexus to
provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign
completed.
Your Lexus dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has
been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the
campaign has been completed during your vehicle registration renewal process.

FAQ Page 1 of 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Q3:
A3:

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 147,500 vehicles covered by this Special Service Campaign.
Model / Years
2023-2024 NX 350
2023-2024 RX 350
2024 TX 350
Q3a:
A3a:

Production Period
Early October 2022 to Early-April 2024
Late-October 2022 to Early-February 2024
Mid-September 2023 to Mid-January 2024

Approximate Total Vehicles
46870
91050
9610

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
Yes, certain Toyota Highlander and Grand Highlander vehicles are included in this Special Service Campaign.

Q4:
A4:

How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.

Q5:
A5:

What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Lexus obtain my mailing information?
Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 2 of 2
© 2024 Lexus, A Division of Toyota Motor Sales, USA

Special Service Campaign 24LC03
Certain 2023-2024 Model Year NX 350 Vehicles
Certain 2023-2024 Model Year RX 350 Vehicles
Certain 2024 Model Year TX 350 Vehicles
MIL ON w/DTC P05CE00 Software Update (Remedy Notice)

E

[VIN]
Dear Lexus Guest:

At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior guest satisfaction, Lexus is announcing a Special Service Campaign, which includes your vehicle.

PL

You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
What is the condition?
The Engine Control Computer software has a programing error which can cause the exhaust variable valve timing (VVT)
locking pin to temporarily get stuck. When this happens, an engine malfunction indicator lamp (MIL) can appear on the
dashboard as well as diagnostic trouble code (DTC), P05CE00 to be set.

M

What will Lexus do?
Any authorized Lexus dealer will update the Engine Control Computer software FREE OF CHARGE.
What should you do?

SA

Before you are inconvenienced by this condition, please make an appointment with any authorized Lexus dealer to
perform the software update FREE OF CHARGE to you.
What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle
registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two
years and before it is sold. Without the completion of this NO CHARGE Special Service Campaign the California Air Resources
Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Lexus to provide the
Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Lexus dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been
completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has
been completed during your vehicle registration renewal process.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be
eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a
repair order), proof-of-payment, and ownership information to Lexus’ online, self-service portal. Log-in to your Lexus Drivers
account at https://drivers.lexus.com/lexusdrivers/, click on the “Service” tab, select “Safety Recalls and Service Campaigns”,
and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail this information for reimbursement consideration, please use the address below:
Lexus, A Division of Toyota Motor Sales, U.S.A., Inc.
PO Box 259001 – SSC/CSP
Mail Drop E3-2D
Plano, TX 75025-9001

E

Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand
Engagement Center (1-800-255-3987) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 8:00 am to 7:00 pm Eastern
Time.

PL

•
•
•

If you would like to update your vehicle ownership or contact information, please visit https://drivers.lexus.com/lexusdrivers.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

M

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Lexus.
Sincerely,

SA

LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.