NHTSA ID Number: 11010063
Manufacturer Communication Number: T-SB-0020-23 Rev1
TSB/Document Date: 2024-11-06
Summary
Some 2022 – 2023 model year Corolla Cross vehicles may exhibit an intermittent condition during windshield wiper operation where the stop and start system does one or both of the following: •Does not restart the engine. •Reactivates after being manually canceled. The stop and start ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to correct this condition. Follow the Repair Procedure in this bulletin to address this condition.
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TSB/Document ID: T-SB-0020-23 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-09-11
MFR Internal Campaign ID/Software Version: T-SB-0020-23 Rev1
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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T-SB-0020-23
Rev1
April 27, 2023
Stop and Start System - Intermittent No Restart During
Wiper Operation
Service
Category
Engine/Hybrid
System
Section
Starting
Market USA and
Mexico
Applicability
YEAR(S)
MODEL(S)
2022 - 2023
Corolla Cross
ADDITIONAL INFORMATION
REVISION NOTICE
September 11, 2024 Rev1:
The Warranty Information, Parts Information, Required Tools & Equipment, and Repair
Procedure sections have been updated.
The Table of Contents section has been removed.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2022 – 2023 model year Corolla Cross vehicles may exhibit an intermittent condition during
windshield wiper operation where the stop and start system does one or both of the following:
Does not restart the engine.
Reactivates after being manually canceled.
NOTE
The engine remains able to be restarted manually.
The stop and start ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to
correct this condition. Follow the Repair Procedure in this bulletin to address this condition.
© 2024 Toyota Motor Sales, USA
Page 1 of 6
T-SB-0020-23
Rev1
April 27, 2023
Page 2 of 6
Stop and Start System - Intermittent No Restart During Wiper Operation
Warranty Information
For USA Market
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EG2302
Reprogram the Stop and Start ECM (PCM)
0.4
89261-#####*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle
being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
For Mexico Market
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EG2302
Reprogram the Stop and Start ECM (PCM)
0.4
89261-#####*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle
being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 60,000 kilometers, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2024 Toyota Motor Sales, USA
T-SB-0020-23
Rev1
April 27, 2023
Page 3 of 6
Stop and Start System - Intermittent No Restart During Wiper Operation
Parts Information
For USA Market
PART NUMBER
PREVIOUS
NEW
89261-0A010
89261-0A011
89261-0A040
89261-0A041
PART NAME
QTY
Computer, Engine Stop and Start (PCM)
–
NOTE
The Stop and Start ECM (PCM) should NOT be replaced as part of the Repair Procedure.
For Mexico Market
PART NUMBER
PREVIOUS
NEW
89261-0A010
89261-0A011
89261-0A050
89261-0A051
PART NAME
QTY
Computer, Engine Stop and Start (PCM)
–
NOTE
The Stop and Start ECM (PCM) should NOT be replaced as part of the Repair Procedure.
© 2024 Toyota Motor Sales, USA
T-SB-0020-23
Rev1
April 27, 2023
Page 4 of 6
Stop and Start System - Intermittent No Restart During Wiper Operation
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335 (USA) or 01-800-504-5330 (Mexico) or by
visiting Home – Service Resources – Toyota Special Service Tools (SSTs).
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVI*
PART NUMBER
QTY
TSADVUNIT
Techstream 2.0
TS2UNIT
ADE
1
Techstream Lite
TSLITEPDLR01
Techstream Lite (Green Cable)
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
GTS+ software version 2024.03.004.02 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787 (USA) or 01-55-50103041 (Mexico) or by visiting
TIS – Diagnostics – Tools & Equipment – Techstream Order Portal.
Use Techstream or an approved J2534 interface to perform flash reprogramming updates.
Visit techinfo.toyota.com for more information regarding J2534 reprogramming.
© 2024 Toyota Motor Sales, USA
T-SB-0020-23
Rev1
April 27, 2023
Page 5 of 6
Stop and Start System - Intermittent No Restart During Wiper Operation
Calibration Information
For USA Market
CALIBRATION ID
MODEL
MODEL YEAR
PREVIOUS
NEW
2022
892630A01000
892630A01100
2023
892630A04000
892630A04100
Corolla Cross
For Mexico Market
CALIBRATION ID
MODEL
MODEL YEAR
PREVIOUS
NEW
2022
892630A01000
892630A01100
2023
892630A05000
892630A05100
Corolla Cross
Repair Procedure
1. Confirm the condition exists.
Does the vehicle exhibit one or both of the conditions listed in the Introduction?
YES — Continue to step 2.
NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
2. Use GTS+ to confirm if the stop and start ECM (PCM) calibration has been updated.
Is the calibration ID listed in GTS+ the latest stop and start ECM (PCM) calibration?
YES — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
NO — Continue to step 3.
© 2024 Toyota Motor Sales, USA
T-SB-0020-23
Rev1
April 27, 2023
Page 6 of 6
Stop and Start System - Intermittent No Restart During Wiper Operation
Repair Procedure (continued)
3. Flash reprogram the stop and start ECM (PCM).
NOTE
The battery diagnostic tool MUST be used in Power Supply Mode to maintain battery voltage at
13.5V while flash reprogramming the vehicle.
For details on how to use the battery diagnostic tool, refer to the DCA-8000 Instruction Manual
located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics.
Follow the procedures outlined in T-SB-0107-20, ECU Flash Reprogramming With Security
Signature, and flash the stop and start ECM (PCM) with the NEW calibration file update.
4. Test-drive the vehicle to confirm proper operation.
© 2024 Toyota Motor Sales, USA
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