Technical Service Bulletin

48-23-01 - Travel Assist Currently Not Available

Transaction No:

2070207/9

Release date:

10/21/2024

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

Golf R, GTI,
Tiguan, Jetta,
Arteon

2022-2023

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2070207/9

10/21/2024

48-23-01

Reintroduce labor
operation number
48105550.

2070207/8

8/28/2024

48-23-01

The removal of labor
operation number
48105550 due to
cancelation.

2070207/7

4/16/2024

48-23-01

Include label placement
& installation instruction.

2070207/6

10/30/2023

48-23-01

The removal of labor
operation code
97850950 which is now
included in labor
operation 69581900 and
additional procedural
step.

2070207/5

9/13/2023

48-23-01

Update to PR Codes.

2070207/3

8/14/2023

48-23-01

To include an additional
labor operation.

2070207/1

5/4/2023

48-23-01

Original publication.

Page 1 of 6
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Transaction No:

2070207/9

Release date:

10/XX/2024

DRAFT
48-23-01 - Travel Assist Currently Not Available

Customer states:
Various driver assist systems do not work/cannot be switched on. The following messages are shown in
the display:
‒ Travel Assist currently not available.
or
‒ Emergency Assist limited availability.

Technical Background
Hardware-related deviation of the sensor mat (“hands on detection”) in the steering wheel and softwarerelated deviation in the steering wheel touch detection control module -J1158-.

This bulletin only applies to vehicles with equipment (PR number) 2PD, 2PS, 2PE, 2FM, 2PT, 2FT,
1XT with one of the following: 6I2 or 6I6.
– 2PD: Multifunction sports steering wheel (leather)
– 2PS: Multifunction sports steering wheel (leather), heated
– 2PE: Multifunction sports steering wheel (leather), with tiptronic
– 2PT: multifunction sports steering wheel (leather), heated with tiptronic
– 1XT: multifunction sports steering wheel (leather), heated with tiptronic
– 2FM: Multifunction steering wheel (leather), heated
– 2FT: Multifunction steering wheel (leather), heated with tiptronic
– 6I2: Lane Assist plus Traffic Jam Assist
– 6I6: Lane Assist plus Emergency Assist and Traffic Jam Assist

Production Solution
Not applicable.

Page 2 of 6
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Transaction No:

2070207/9

Release date:

10/XX/2024

DRAFT
48-23-01 - Travel Assist Currently Not Available

Service
Technician findings:
The customer statement cannot always be reproduced.
In the adaptive cruise control module (diagnosis address 0013) the following event entry is
(sporadically/statically) logged:
U112300: data bus, received error value
‒ Symptom: 2418
or
In the Gateway module (diagnosis address 0019) one of the following event entries is
(sporadically/statically) logged:
B17B8F2: control unit for steering wheel touch detection sensor fault
‒ Symptom: 8786912
or
U133E00: control unit for steering wheel touch detection, no communication
‒ Symptom: 197438
or
One of the following event entries must be logged in the front camera for driver assist systems (diagnosis
address 00A5, sporadic/static):
U112300: data bus, received error value
‒ Symptom: 1124393
or
U112300: data bus, received error value
‒ Symptom: 1124477

If the event entries (see under technician findings) include other symptom numbers, this bulletin
does not apply. In this case the costs for the repair cannot be accounted on this technical
bulletin.

When working on the airbag always observe the safety instructions in the repair manual.
Page 3 of 6
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Transaction No:

2070207/9

Release date:

10/XX/2024

DRAFT
48-23-01 - Travel Assist Currently Not Available

Replace the steering wheel and swap over the multifunction buttons set with trim to new steering wheel.
Procedure:
Remove the steering wheel according to the repair manual. See Repair Group 48 in Elsa.
Remove multifunction button set and transfer to new steering wheel according to the repair manual.
The new steering wheel will have the supplied label/sticker (see figure 1) that will need to be applied to
the trim panel on multifunction button set, (see figure 2).

The old label (see Figure 2) must not be
covered up.

Figure1: New Label/Sticker

Position of old (2) new (3) label on trim
panel.

Figure 2.

Install the new steering wheel according to the repair manual. See Repair Group 48 in Elsa.

Page 4 of 6
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Transaction No:

2070207/9

Release date:

10/XX/2024

DRAFT
48-23-01 - Travel Assist Currently Not Available

The multifunction steering wheel control unit is already configured and does not require further
adaptation to the vehicle.

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Golf R, GTI,
Tiguan, Jetta,
Arteon

2022-2023

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:

Damage

HST

Damage Location
(Depends on Service
No.)

--

Use applicable when
indicated in Elsa (L/R)

Code
4810
Parts Manufacturer

0040
Golf R, GTI, Arteon

WG8

Jetta, Tiguan

3ME

Labor Operation 3) : Charge battery

27068950 = see Elsa for latest time units

Labor Operation 3) : Steering wheel remove+install

48101950 = see Elsa for latest time units

Labor Operation 3) : Steering wheel replace

48105550 = see Elsa for latest time units

Labor Operation 3) : Driver airbag unit remove+install

69581900 = see Elsa for latest time units

Causal Part:

4810****
Diagnostic Time 4)
Page 5 of 6

© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

Transaction No:

2070207/9

Release date:

10/XX/2024

DRAFT
48-23-01 - Travel Assist Currently Not Available

GFF Time expenditure

01500000 = Actual GFF print out

Road Test

01210002 = 10 TU

YES
YES

01210004 = 10 TU
Technical Diagnosis.

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2070207” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery Tester/Charger

GRX3000VAS
or
MTRMSP0702 battery maintainer/charger

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 6 of 6
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.