Technical Service Bulletin

00-18-09 - Safety Related Inquiry and Reporting

Transaction No:

2053065/5

Release date:

10/17/2024

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

All

2005-2025

All

All

All

All

(except Routan)

Revision Table
Instance
Number

Published
Date

Version
Number

Reason For Update

2053065/5

10/17/24

00-18-09

Update model year applicability.

2053065/4

9/5/23

00-18-09

Update model year applicability.

2053065/3

10/26/21

00-18-09

Additional replacement parts instruction and update
model year applicability.

2053065/2

11/26/18

V001809

To include model table and correct publication
instance number.

2053065/1

11/21/18

V001808

Original publication.

There is a reporting obligation in the following cases:
• Airbag/safety belt deployed, not deployed.
• General accident.
• Fire and Overheat damage

All Volkswagen vehicles are required to follow these additional reporting requirements.
• This Technical Bulletin is not covered under Warranty.

Page 1 of 4
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-09 - Safety Related Inquiry and Reporting

Transaction No:

2053065/5

Release date:

10/17/2024

Technical Background
As the importer Volkswagen of America is obliged to monitor the vehicles and parts in the market so that
safety risks can be discovered at an early stage.
Report the following accidents/incidents:
• Accidents with personal injury or property damage and the customer or owner wants to raise claims
against the manufacture.
• Accident damage for which the customer/owner does not want to raise claims, but threatens to get in
touch with the media. The report enables the company to investigate the incident and to prepare for a
publication.
• Accidents and “near miss accidents” where you as a workshop personnel feel there might be a fault in
the system.
• Non-typical defects on vehicles leading to increased safety risk in flowing traffic, stationary traffic, or in
accidents.
• Vehicle fire damage with either open flames, smoldering or overheating. Do not make a pre-analysis
so that the experts of the manufacture can conduct an unbiased analysis.
• Every form of airbag/seat tensioner deployed/not deployed, which the customer regards as faulty or for
which compensation is claimed (by the customer).

This information MUST be reported before the repair.

Production Solution
Not applicable.

Service

Report all allegations / incidents through the Volkswagen Technical Assistance (VTA) system.
Select “Safety Related Repair” as the Concern Type. Once a phone VTA ticket is created, please
call the Volkswagen Technician’s Helpline at 1-800-678-2389. No WEB tickets please.
• Apart from the description of the customer allegation/incident and the information on
demands against the manufacture, please send us your first damage assessment. For the
inquiry, use the online functions for attachments and diagnosis protocols for a precise
description of the complaint.
• The case may require further investigation by other departments prior to receiving repair
direction.

Page 2 of 4
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-09 - Safety Related Inquiry and Reporting

Transaction No:

2053065/5

Release date:

10/17/2024

When documenting the damage include photos of the overall view of the damage (vehicle from all sides
and close ups of the damage or failed component) with front airbag deployment photos of cross member
and side member (Figure 1).

Include all photos and extra documentation with the repair order.

Figure 1: Attach pictures of the area, at several zoom levels, when applicable.
Data Protection:
The display of people/persons and personal data, for example license plate, vehicle identification, billing
data, are to be prevented in issuing of pictures/photographs and videos.
It is very important to have a detailed description.
Parts Handling:
So that the damage can be established precisely as part of the product observation obligation, every case
is investigated individually by a team. As a result, damaged parts are needed for laboratory tests. These
parts are handled separately.
Retain all removed parts together as a package and by no means should an individual part be separated.
The parts will be requested through normal part procurement methods. A shipping request will be made
through the Warranty Parts Portal (WPP) on approved cases. The request may be made before a claim is
filed as immediate analysis is required in these instances.
Replacement Part numbers and Part description must be entered in the appropriate field within the
Technician Questionnaire prior to closing the VTA ticket (Figure 2).

Page 3 of 4
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-18-09 - Safety Related Inquiry and Reporting

Transaction No:

2053065/5

Release date:

10/17/2024

Figure 2

Warranty
Information only.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2024 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.