Service Action
Code: 93SG
Subject

High-Voltage (HV) Battery Charger Software

Document History

Date
10/29/2024

Affected Vehicles

Country
USA
CAN

Summary
Original publication

Beginning
Model Year
2024
2024

Ending
Model Year
2025
2025

Vehicle
Q5 HYBRID
Q5 HYBRID

Vehicle
Count
9,410
162

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

About this Service
Action

Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

An erroneous warning message may appear in the instrument cluster due to overly sensitive
diagnostic software. The message is accompanied by a fault stored in the control unit for highvoltage battery charging, which also prevents charging at 100% with a 110V cable. A software
update will be performed to address this issue.
On or about October 29, 2024, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in November 2024. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on October 29, 2029. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
costs associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 1 of 8

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number
Damage Code
Parts Vendor Code
Claim Type

93SG
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
01

LABOR
Labor Op

Time Units

Description

0151 00 10

SEE ELSA

Software update
(setup + battery charger)

0151 00 60

Time stated on
diagnostic protocol

Software update
(GFF Operations)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 2 of 8

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 93SG - High-Voltage (HV) Battery Charger Software
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service action
on certain 2024-2025 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
About this Service Action:
An erroneous warning message may appear in the instrument cluster due to overly sensitive diagnostic software. The message
is accompanied by a fault stored in the control unit for high-voltage battery charging, which also prevents charging with a 110V
cable.
Your authorized Audi dealer will perform a software update to address this issue. This work will take about an hour to complete
and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation
of the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule this
work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near
you and schedule this service.
Additional Information
•

This service action will be available for you free of charge only until October 29, 2029. If you wish to have this
service performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately
via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if you
have changed your address or no longer own the vehicle identified in this letter, or if you should have any questions
about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page
at www.audiusa.com.

•

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 3 of 8

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject: Service Action 93SG - High-Voltage (HV) Battery Charger Software
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2024-2025 model year Audi vehicles. Our records show that you are the owner of a
vehicle affected by this action.
About this Service Action:
An erroneous warning message may appear in the instrument cluster due to overly sensitive diagnostic software.
The message is accompanied by a fault stored in the control unit for high-voltage battery charging, which also
prevents charging with a 110V cable.
Your authorized Audi dealer will perform a software update to address this issue. This work will take about an
hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to
schedule this work.
Additional Information
•

This service action will be available for you free of charge only until October 29, 2029. If you wish to
have this service performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable
time, if you have changed your address or no longer own the vehicle identified in this letter, or if you should
have any questions about this communication, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 4 of 8

Required Tools

Battery Tester/Charger

Diagnostic Tester

-VAS5908-

-VAS6150X/VAS6160X-

(or equivalent charger with
a current rating of at least
90A)

(or equivalent)

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
All campaigns/actions with a repair available must be
performed in order of the Start date . The
oldest should be performed first (unless otherwise
noted in the repair instructions).
Proceed to Section B
NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 5 of 8

Section B – High-Voltage Battery Charging Control Module Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.


Refer to the “Current ODIS Service Version” circular found in Elsa2Go Service References.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•

Battery voltage must remain above 12.5 volts (or higher, if directed in the work instructions) for
the duration of the software update. Failure to do so may cause the update to fail, which could result
in damage to the control module. Control modules damaged by insufficient voltage will not be
covered.

The screen saver and power saving settings are off.
•

Failure to do so may result in the tester entering power save mode during the software update, which
could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.

Flash process through “Audi Flashing” not Guided Fault Finding (GFF).
•

DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to
take longer. Requests for additional time will not be considered.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•

Performing a software update using a Bluetooth or Wi-Fi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.

NOTE
•

All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.

•

If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 6 of 8

IMPORTANT
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software
Version Management (SVM) Operating Instructions for the US, or 2037026: Working with the Software Version
Management (SVM) for Canada.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
IMPORTANT
To prevent charging of the high-voltage battery during the software update, the high-voltage cable is to be removed
BEFORE entry of the SVM code on vehicles with high-voltage components. Charging the high-voltage battery during
a software update can damage the high-voltage components.
•

Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.

•

Connect battery charger.

•

Ensure the latest version of ODIS is downloaded.

•

Ensure diagnostic head is connected to ODIS tester via USB cable.

•

Move selector lever to P.

•

Use operating mode, FLASH.
Communication path = DoIP

o
•

Select “SVM – Code Input”.

•

Enter SVM code 93SGA591 and follow the on-screen prompts.

•

Ensure the diagnostic log is sent to GFF Paperless after completion.
Diagnostic Address

New Software Part
Number

New Software Version

00C6

9Y0915681Q

3323

NOTE
This software update addresses “DTC B200000: Control module faulty
(symptom 1049088) active/static”, stored in diagnostic address 00C6.
If the fault is still present after the flash is completed, refer to the instructions
found in one of the attachment tabs in ELSA Pro, or in Elsa2Go. Contact Audi
Warranty for authorization and provide the post-flash log showing the fault was
still stored.
Proceed to Section C
IMPORTANT
If the software update fails for any reason, ODIS feedback must be sent prior to further diagnosis. This ensures the
failure/error is reported. Failure to do so may result in non-payment of consequential requests for additional time or
parts.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 7 of 8

Section C – Campaign Stamp
•

Once the campaign has been completed, the
technician should stamp the repair order.

•

Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).

Item#: AUD4927ENG
OR

Item # AUD4927FRE

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
93SG Page 8 of 8