NHTSA ID Number: 11009763
Manufacturer Communication Number: 2070497/9
TSB/Document Date: 2024-11-05
Summary
New Continental
GT and GTC - Window drop glass operation. Customer statement / workshop findings: • Incorrect operation / function of the front and / or rear window drop glass • Front and / or rear drop glass fails to open / close or attempts to close and re-opens once contact has been made between the glass and applicable seal • DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules (diagnostic address 42, 52, BB and BC) for loss of basic settings
110 or 910
64 38
0012
Time to update door control modules
Labour operation code
01 51 00 00
Time
As per ODIS log (Must not exceed 50 TU)
Time to conduct initial checks
Labour operation code
64 38 02 00
Time
30 TU
Time to conduct window seal checks
Labour operation code
57 63 01 01
Time
20 TU
Time to conduct the front and rear glass set procedure (left and right hand side)
Labour operation code
64 40 16 01 (use 99 index until 05/12/24)
Time
620 TU
Water leak test
Labour operation code
64 38 01 99 (Use this code when conducting the water leak test)
Time
20 TU
Post repair road test
Labour operation code
01 21 00 01
Time
30 TU
Parts information
Reference ETKA where required
INTERNAL
•
•
•
•
•
•
•
•
•
•
INTERNAL
Introduction Page 3
Front quarter glass adjuster reset Page 4
Front door regulator adjuster reset Pages 5, 6 & 7
Rear quarter regulator adjuster reset Pages 8, 9 & 10
Measuring front glass intrusion into front division bar Page 11
Z Axis height adjustment on front drop glass Page 12
Waistrail measurement checking/resetting Pages 13, 14 & 15
Window entry into cant rail/convertible roof seal Page 16
Final Checks Page 17
Glass set measurement sheets Page 18 & 19
Alex Broadbent VT/QQ
In instances of multiple window drop concerns it has been found that to achieve Glass set specifications some
adjusters are being adjusted far out of specification.
In some cases since not all adjusters are visible, there is a possibility that the adjusters can be set to their maximum
inboard/outboard and induce excess tension in the regulators and affect the angle the windows enter the seals.
There is free play built into the front and rear regulators, therefore as the windows are being held in place by the cant
rail/convertible roof seals when closed, this may not be apparent when measuring as per ELSAPRO. However, these
extreme adjustments can cause issues with how the windows enter the cant rail/convertible roof seals or how the front
and rear glasses interlock with each other, in some cases this can cause the seals to pinch and cause an anti trap
condition leading to window reversal.
The following procedure should be applied to reset the regulator adjusters to factory delivered specification and then
fine tune any adjustments from there in line with ELSA specifications. To do this, the drop glass window should be
removed first to prevent damage during adjuster resetting and access to all 8 adjusters is needed so front door and
rear quarter panel trims will require removal.
If not already done so, review E-Academy videos on Glass Setting Procedures for GT/GTC before proceeding to ensure
accurate and repeatable measurements are being made.
INTERNAL
Alex Broadbent VT/QQ
Front Quarter glass adjuster Item 1
Measurement between bottom of mounting
washer and division bar frame, is 12.5mm.
To reset this adjuster without removing the
quarter glass, loosen the lock nut, screw the
adjuster all the way in clockwise until it
bottoms out on the frame, then unscrew anti
clockwise 4 complete turns then set height and
profile to ELSA specification before moving on
to the next step.
INTERNAL
•
Image for reference, glass does not
require removal from vehicle
Alex Broadbent VT/QQ
•
Regulator adjusters X1 X2
Measure from top of mounting washer to frame
X1 = 4mm
X2 = 4.5mm
Regulator adjusters Y1 Y2
Measure from top of mounting washer to frame
Y1 = 14mm
Y2 = 10mm
Reset all 4 adjusters as described in the following slides, then
continue to reinstall and set front drop glass to ELSA
specifications before moving on to the next step.
INTERNAL
Alex Broadbent VT/QQ
Regulator adjusters
Y1 Y2
Measurement from top
of mounting washer to
frame
•
Y1
Images for reference, regulator does
not require removal from vehicle
Y2
Y1 = 14mm, To reset
this adjuster without
removing the front
regulator, fully screw in
clockwise until hard
stop, then unscrew 12
turns anticlockwise
Y2 = 10mm, To reset
this adjuster without
removing the quarter
glass fully screw in
clockwise until hard
stop, then unscrew 8.5
turns anticlockwise
INTERNAL
Alex Broadbent VT/QQ
Regulator
adjusters X1 X2
Measure from top of
mounting washer to
frame
X1 = 4mm, To reset
this adjuster without
removing the
regulator fully screw
in clockwise until
hard stop, then
unscrew 4 turns
anticlockwise
•
X2
X1
Images for reference, regulator does
not require removal from vehicle
X2 = 4.5mm, To
reset this adjuster
without removing
the regulator
fully screw in
clockwise until hard
stop, then unscrew
4 turns
anticlockwise
INTERNAL
Alex Broadbent VT/QQ
•
When reinstalling front drop glass ensure tape
is applied at 10mm from front edge and align
this with the previously set quarter glass
division bar.
Example of incorrect fitment:
10mm intrusion into division bar seal
not achieved. Only 6mm seen, front
and rear side glasses will be too far
rearwards, potentially clash condition
between rear of rear glass and cant
rail/roof seals
INTERNAL
Alex Broadbent VT/QQ
•
Z-Axis height should only be adjusted by the 4mm
Allen key adjusters as per ELSAPRO
Example: Front drop glass Z axis not adjusted correctly. Bottom of tape was level
with waist rail seal, after slackening pinch bolt (3 in bottom left image) front drop
glass lowered 14mm to where pen marked line is.
Z-axis adjusters (bottom middle and right images) had not been used, pinch bolt had
been slacked and glass lifted out of the regulator to achieve specification. This has a
knock on effect of altering the 10mm division bar intrusion seen in previous slide as
glass is loose and can be accidentally moved in X-axis.
This also creates a risk that the window will bottom out on the cant rail seals rather
than the regulator bump stops meaning that the glass can raise further as the seals
soften over time and affect end stop learning.
INTERNAL
Alex Broadbent VT/QQ
Rear Regulator adjusters 1, 2, 3
•
Adjust the rear window regulator adjusters at the
following points as shown in the following page
Before resetting adjusters remove the 3 13mm
lock nuts (1-3 in image) to allow adjusters to be
fully screwed in without damaging the regulator,
Also ensure black closing panel (see page 12) is not
stopping the regulator from moving when
performing these adjustments.
INTERNAL
Alex Broadbent VT/QQ
•
Adjuster 1
fully screw in clockwise
until hard stop, then
unscrew 9.5 turns
anticlockwise to
achieve 12mm gap as
seen below
INTERNAL
Images for reference, regulator does
not require removal from vehicle
Adjuster 2
fully screw in clockwise
until hard stop, then
unscrew 9.5 turns
anticlockwise to achieve
12mm gap as seen below
Adjuster 3
fully screw in
clockwise until hard
stop, then unscrew 1
turn anticlockwise to
achieve 20mm gap as
seen below
Alex Broadbent VT/QQ
•
After resetting all 3 adjusters leave the locking nuts loose to allow vertical
movement.
Ensure closing panel (item 3) is installed and 10mm nuts (item 2) are
tightened to set regulator height before tightening adjuster locking nuts
(item 1-3 in image on page 10). Ensure regulator is bottoming out on bump
stops when measuring/setting glass height in Z-axis
Proceed with adjusting rear quarter glass into ELSA specification
IMPORTANT
10mm nuts (item 2) must be loosened when
adjusting the 3 regulator adjusters to allow
the regulator to move. Retighten and check
measurements after each adjustment is made
INTERNAL
Alex Broadbent VT/QQ
•
Images show a poor setting.
Circa 6mm at front edge (near wing mirror)
closing up to 2mm at the rear edge.
2mm at rear edge would have been set to
achieve specified flush/2mm underflush profile
condition between front and rear glasses, the
rear quarter glass mirrors this taper condition.
This potentially increases the risk of false anti
trap as rear window/seal does not engage with
front window at the correct angle.
Suggested to set to specification on problem
vehicles as per next slide. If both windows are
set between 4-6mm then the flush/2mm
underflush profile can be easily achieved.
INTERNAL
Alex Broadbent VT/QQ
•
Set waist rail
gapping to between
4-6mm as
mentioned in Glass
setting guide videos
on E-Academy and
also check for
parallelism along
front and rear
windows to
door/quarter.
50mm from edge of
Waistrail seal,
roughly underneath
the Bentley
wings.
50mm
INTERNAL
Alex Broadbent VT/QQ
•
When setting front to rear window profile and waist rail measurements ensure that the front
window does not move outboard excessively when the rear window closes as this will increase
current draw on the rear motor during the period where it is monitoring for it’s end stop, excess
current draw in this zone can cause a false anti-trap scenario.
There does need to be some tension between the front and rear glass to seal against the drop
glass seal, zero mm of movement is best.
If more tension is required to resolve a wind noise or water ingress then aim for no more than
0.25mm of outboard movement.
RHF window, front window closed, rear
window open. Note gap
INTERNAL
RHF window, front window closed, rear
window closed. Note gap, over 0.25mm
outboard movement, this is incorrect
Alex Broadbent VT/QQ
Windows should enter cant rail seal
smoothly, making contact with inboard edge
first and then be pushed outboard (green
square).
Too far inboard increases the risk of the
cant rail seal pinching, too far outboard will
clash with cant rail brightware (red squares)
For front door, poor door profile is a major
contributing factor here and should be
checked/adjusted if window found to be
entering seal incorrectly
Front window examples
showing correct operation
INTERNAL
Alex Broadbent VT/QQ
After all adjustments have been made and recorded in tables from ELSA workshop
manual section “Side glass - To check”. Door ECU basic settings must be relearnt.
Ensure battery is fully charged and passes VAS6161 Warranty/VW
-Orig battery
test with result “Good Battery”, voltage should be above 12.5V.
Test window operation in all scenarios, e.g. global open/close, individual window
switches, driver door switches, convenience open/close (where applicable), short
drop functions when opening/closing doors and with convertible roof open/closed if
working on a GTC.
Finally, ensure vehicle still passes water ingress test and does not have excessive
wind noise, any further adjustments must remain within ELSA specifications.
INTERNAL
Alex Broadbent VT/QQ
Complete and attach to DISS ticket
Side glass measurements GT
INTERNAL
Interlock (Z-Axis)
Vehicle Position
Before
Dimension -X- adjustment
A 50 mm from division bar
B 150 mm from division bar
Front quarter glass
Front of door drop glass
7.5 mm ± 1 mm
8 mm ± 1 mm
C 50 mm from rear of door drop glass
Rear of door drop glass
8 mm ± 1 mm
D 50 mm from rear drop glass division bar
Front of rear quarter glass 8 mm ± 1 mm
E 50 mm from rearmost section of rear drop glass
Rear of rear quarter glass
8 mm ± 1 mm
Interlock (X-Axis)
Vehicle Position
Before
Dimension -X- adjustment
4 50 mm from the top of the window
Rear door quarter glass
strip to front door drop
glass edge
11 mm ± 1 mm
5 50 mm from the waistrail seal
Rear door quarter glass
strip to front door drop
glass edge
11 mm ± 1 mm
Profile (Y-Axis)
Vehicle Position
Before
Dimension -X- adjustment
1 50 mm from division bar
Front quarter glass
10 mm ± 1 mm
2 150 mm from division bar
Front of door drop glass
10 mm ± 2 mm
3 50 mm from rear of door drop glass
Rear of door drop glass
10 mm ± 2 mm
6 50 mm from rear drop glass division bar
Front of rear quarter glass 10 mm ± 2 mm
7 50 mm from rearmost section of rear drop glass
Rear of rear quarter glass
10 mm ± 2 mm
8 50mm forwards of rear of front drop glass (waist
rail gap)
Rear of door drop glass
5mm ± 1mm
9 50mm rearward of front of rear drop glass (waist
rail gap)
Front of rear quarter glass 5mm ± 1mm
Profile (Y-Axis)
Vehicle Position
Before
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TSB/Document ID: 2070497/9
Replacement Service Bulletin Number:
MFR Communication Date: 2024-10-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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