Warranty Extension TXX0: Airbag Control Unit (ACU) – Dealer Best Practice
October 29, 2024
Document Topic
• Technical Service Bulletin (TSB) 24-BE-015H
o Posted on Hyundaidealer.com > Service Tab > Hyundai Tech Info > TSB

Date
10/29/2024

Warranty Extension Description
Certain 2015-2016MY Genesis (DH) vehicles may experience various Diagnostic Trouble Codes (DTC) related to
the Airbag Control Unit (ACU). The associated DTCs covered by this TSB are listed on page 3 of the TSB. The
airbag warning light may illuminate, however, airbag operation is unaffected.
Hyundai is extending warranty coverage for the airbag control unit (ACU) for this condition to 15 years/unlimited
mileage from the date of original retail delivery or date of first use (whichever occurs first) and is valid for
original and subsequent owners.

Affected Vehicles (Certain)
•

2015-16MY Hyundai Genesis (DH) produced from 02/21/2014 - 02/24/2016

Repair Process/Information

Follow the service procedure outlined in TSB 24-BE-015H (or latest version) to inspect the air bag control unit
(ACU) and, if necessary, replace the ACU if a DTC fault code if found from the list provided in the TSB.
• Recommended Service Technician Training Level: Hyundai Expert or above
• Recommended Classes Completed: Four (4) module SRS web-based training series
(SVCHSRS04EXAMW23_1407) in Hyundai Learning Portal (HLP) or equivalent.

Recommended Alternative Transportation
Service Rental Vehicle (SRC) should be provided to customers upon request. In addition, a SRC may be required
based on the inspection/repair duration and any other additional work on the vehicle that may need to be
addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare
may be provided.

Other Notes/Recommendations
•

•
•
•
•
•

If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the dealer while the vehicle is being inspected.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.

Warranty Information

Please note that this is an extended warranty.
• If the affected part is still under factory warranty, submit as normal warranty.
• If the affected parts are out of factory warranty and within the extended warranty period (15
years/unlimited mileage from the date of original retail delivery or date of first use, whichever occurs
first), submit as a campaign claim type using the applicable op code listed in TSB 24-BE-015H (or latest
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version).
Dealers will be reimbursed for applicable labor for inspection and labor for ACU replacement & parts
with applicable markup, if the ACU requires replacement.

Parts Information
Replacement ACUs are only needed if the vehicle is exhibiting a problem related to the condition as stated in
TSB 24-BE-015H (or latest version) and confirmed to have a parts failure after inspection.
• Genesis (DH): 95910-B1000

Customer Talk Tracks
For Genesis (DH) customers inquiring about the warranty extension prior to dealership arrival:
“Certain 2015-2016MY Genesis (DH) vehicles may experience various Diagnostic Trouble Codes (DTC)
related to the Airbag Control Unit (ACU). The airbag warning light may illuminate, however, airbag
operation is unaffected. Hyundai is extending warranty coverage for the airbag control unit (ACU) to 15
years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first)
and is valid for original and subsequent owners. If the inspection finds that the ACU needs replacement is
required under certain conditions met, Hyundai will replace it free of charge.
For customers experiencing problems with their airbag:
“If your vehicle experiences any concern(s) related to the airbag control unit such as the airbag warning
light illuminating, please reach out to your nearest Hyundai dealer for assistance.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are GDS tools available to perform the inspection?
Yes
No
Reception: Did the customer provide authorization to perform repairs?
Yes
No – Customer must be consulted and provide approval before proceeding with any repairs
on their vehicle.
For affected outlined in TSB 24-BE-015H (or latest version), did you explain to the customer the expected
inspection and repair time based on needing the repair?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
Yes
No - Customer should be offered alternative transportation if necessary. In addition, a SRC may be
required based on the recall repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit.
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Repair: Did you provide the customer with an eMPI?
Yes
No
Does the Technician meet the recommended training requirements (expert level or above) to complete
this warranty extension?
Yes
No – Please ensure a technician with expert level (or higher) completes this inspection/repair.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer must sign the final invoice upon dealer delivery of the vehicle back to the
customer.

Customer FAQs
Q1: What is the issue?
A1: Some 2015-2016MY Genesis (DH) vehicles may experience various Diagnostic Trouble Codes (DTC) related
to the Airbag Control Unit (ACU). The airbag warning light may illuminate, however, airbag operation is
unaffected.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2015-2016MY Genesis (DH) vehicles produced from 02/21/2014 02/24/2016.
Q3: What will be done during service at the dealer?
A3: Dealer will inspect the airbag control unit (ACU) and lookup any corresponding DTC(s) in the GDS.
Inspection will be completed at no charge to the customer. If the Airbag Control Unit (ACU) is found to need
replacement & has any of the applicable DTC(s) from the posted technical bulletin, it will be replaced at no
charge to the customer.
Q4: When will owners be notified?
A4: Owners are planned to be notified via First Class Mail in November 2024.

Contact Reference
Thank you for your prompt attention to this warranty extension and continued commitment to Hyundai
customers. Please see the list below for commonly referred to contacts.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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