Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Rear window glass - Water ingress - Left Or right hand side or water ingress from the top of the rear window glass
Bentley: worldwide (2WBE),China 796 VW Import Comp. Ltd (Vico), Beijing (6796)
Bentley
2075642/1
EH
Approval

New customer code
Object of complaint
body fixtures and fittings -> glazing, window lifters -> windscreen
whole vehicle -> vehicle areas -> window frame -> rear screen frame
body fixtures and fittings -> glazing, window lifters -> rear screen

Complaint type
Position
leaks -> water ingress
noise, vibration -> noise
leaks -> water ingress

Vehicle data
Continental GT and Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2018
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

Technical product information
Transaction No.: 2075642/1
Rear window glass - Water ingress - Left Or right hand side or water ingress from the top of the rear window glass

Customer statement / workshop findings
Water ingress into the cabin (Rear window glass)
Hint: For clarity the procedure is the same regardless of vehicle type (Flying Spur or Continental GT) unless otherwise stated

Technical background
Water ingress into the cabin from the locations shown in Figure 1
Rear window glass water ingress (into cabin) - Left hand side
Or
Rear window glass water ingress (into cabin) - Right hand side
NOTICE

Figure 1
Or
Referring to Figure 2 - Rear screen water ingress (into cabin) from the top of the rear window glass
NOTICE

Figure 2
Hint: The location of the ingress detailed within this TPI are shown for illustration purposes only

Production change
Not applicable

Measure
Section 1 - Water ingress from the left and / or right hand side
WARNING

Hint: In this scenario the sealant can only be applied to the sides and upper part of the rear window glass from the interior
side of the vehicle THIS IS DUE TO THE NARROW GAP BETWEEN THE UPPER EDGE OF THE REAR WINDOW GLASS SEAL
AND C-POST BODY PANEL
DO NOT APPLY SEALANT FROM THE EXTERIOR PLEASE ONLY APPLY SEALANT FROM THE INTERIOR SIDE
1) Referring to TPI 2062622/ - identify the location of the water ingress
2) Once the location of the ingress has been identified the operative should conduct the following:
•

Mark the point of the ingress using masking tape (Figure 3)

Figure 3
•

Take a clear photograph showing the exact location of the ingress

3) Raise a technical DISS query
•

Attach all photographs to the DISS query

•

Submit the DISS query then carry out the onward instructions

4) Referring to Rep.Gr 70 - Remove the applicable upper C-post trim
5) Clean the area of the ingress using isopropyl or pre impregnated isopropyl wipe
NOTICE
6) Referring to Figure 4 - Apply sealant onto a suitable / clean plastic tray

Figure 4
7) Use a narrow spatula to compact the sealant into the cavity between the lower face of the rear window glass and the upper / outer face of the
C-post pillar (Figure 5)

Figure 5
8) Once applied smooth the sealant to ensure a neat finish
•

Remove any excess sealant using isopropyl or pre impregnated isopropyl wipes
CAUTION

•

Allow the sealant to cure (Refer to the sealant manufacturers drying guidelines) prior checking the integrity of the repair

•

Repeat the instructions within TPI 2062622/- to confirm the issue is resolved

•

Should no ingress be evident after conducting 2062622/- the operative must conduct a second test using a smoke machine or low pressure
water hose - DO NOT USE A JET WASH

•

If the issue is resolved (ingress repaired) refit the previously removed components

However
If the issue is not resolved (ingress still evident) please raise a new technical DISS query or respond via the existing DISS query to request

permission to remove the windscreen, once permission has been granted please continue with the removal of the rear window glass / sealing
process
The rear window glass can be reused providing it is removed undamaged

Section 2 - Water ingress from the top of the rear window glass
1) Using a suitable smoke machine or low pressure hose - Locate the water ingress
2) Once the location of the ingress has been identified the operative should conduct the following:
•

Mark the point of the ingress using masking tape (Figure 6)

Figure 6
•

Once the ingress has been located, take a clear photograph showing the exact location

3) Raise a technical DISS query
•

Attach all photographs to the DISS query

•

Submit the DISS query and carry out the onward instructions
WARNING

Hint: In this scenario the sealant can only be applied to the sides and upper part of the rear window glass from the interior
side of the vehicle THIS IS DUE TO THE NARROW GAP BETWEEN THE UPPER EDGE OF THE REAR WINDOW GLASS SEAL
AND C-POSTBODY PANEL . DO NOT APPLY SEALANT FROM THE EXTERIOR PLEASE ONLY APPLY SEALANT FROM THE
INTERIOR SIDE
Please note the following depending on vehicle type / ingress location
Continental GT - Remove the headliner - Refer to Rep.Gr 70
Flying Spur - Loosen the headliner DO NOT FULLY REMOVE THE HEADLINER - Refer to Rep.Gr 70
4) Referring to Figure 7 - Apply sufficient sealant onto a suitable / clean plastic tray

Figure 7
•

Use a narrow spatula to fill / compact the sealant into the cavity from inside the vehicle at the point of the water ingress (see example
shown in Figure 8)

Figure 8
5) Once applied smooth the sealant to ensure a neat finish
•

Remove any excess sealant using isopropyl or pre impregnated isopropyl wipe
CAUTION

•

Allow the sealant to cure (Refer to the sealant manufacturers drying guidelines) prior checking the integrity of the repair

•

Repeat the instructions within TPI 2062622/- to confirm the issue is resolved

•

Should no ingress be evident after conducting 2062622/- the operative must conduct a second test using a smoke machine or low pressure
water hose - DO NOT USE A JET WASH

•

If the issue is resolved (ingress repaired) refit the previously removed components

However
If the issue is not resolved (ingress still evident) please raise a new technical DISS query or respond via the existing DISS query to request
permission to remove the rear window glass, once permission has been granted please continue with the removal of the rear window glass /
sealing process
The rear window glass can be reused providing it is removed undamaged

Warranty accounting instructions
Warranty type
Damage service number
Damage code

All models
Sealant application
Labour operation code
Time
Water ingress test
Labour operation code
Time

910 or 110
64 10
00 50

64 10 51 50 (Use 99 index until 05/12/24)
20 TU
06 89 01 50 (Use 99 index until 05/12/24)
20 TU

Continental GT
Time to remove and refit (x1) C- post trim
Labour operation code 70 68 19 00
Time
10 TU
Time to remove and refit the rear window glass (only if required)
Labour operation code
64 86 19 00
Time
370 TU
Continental GT - Remove and refit headlining (only if required)
Labour operation code
70 84 19 00
Time
140 TU
Flying Spur
Time to remove and refit (x1) C- post trim
Labour operation code 70 68 19 52
Time
40 TU
Time to remove (x1) rear seat (only if required)
Labour operation code
72 48 19 00
Time
30 TU
Time to remove the left and right rear seats (only if required)
Labour operation code
72 48 20 00
Time
60 TU
Roof trim loosen / fasten to gain access to the top of the rear window glass (only if required)
Labour operation code
70 84 09 10
Time
310 TU
Time to remove and refit the rear window glass (only if required)
Labour operation code
64 86 19 00 (Use 99 index until 05/12/24)
Time
420 TU

Parts information
NOTICE
•
•

Isopropyl cleaner or similar specification
Mykal wipes or similar specification

•

Sika Tack-Drive or Betafil 217 (Figure 16) or similar specification

Figure 16