22

23
24

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 17 of 45

No.
25
26

27
28
29
30
31
32
33
34
35

36
37
38
39

40

Conditions/Symptoms to be improved
After canceling the phonebook transfer that appears automatically when connecting via
Bluetooth, attempting to transfer a phonebook by manual operation fails to initiate the transfer.
The date of receipt of a received message is displayed as “2000/1/1.”
This occurs on some models of phones with Android OS 13 or later.

When connecting Apple devices running iOS 16.4 or later, the short message feature is not
available.
Audio operation (audio playing, volume change, audio source switch) is not available after
engine starts.
No sound from all audio sources after engine starts, and "No Audio Playing" is displayed on
the CID screen.
The volume of the phone voice for hands-free calls is set to zero itself.
After pressing the radio icon from the HOME screen, the FM radio is not sound.
After ACC-OFF while SXM is playing, SXM does not play automatically the next time
ACC-ON.
When operating the navigation system by voice recognition, some regional place names
(states, cities, etc.) are not recognized.
The destination setting cannot be deleted even if "Cancel Route" or "Delete Destination" is
said with the voice recognition.
When a language other than English is set, the distance to the destination displayed in the
navigation destination is abnormal.
When the distance is greater than 1.0, the decimal point is rounded down.
When the distance is less than 1.0, the value becomes 0.1.
When the preset channel on the SXM is pressed, a different channel is selected instead of the
registered channel.
Continuous operation of Preset Up/Down on SXM preset channels causes switching to
channel 0.
The radio preset list is lost completely.
(Specifications) If a music was being played via USB when the audio system was turned off
at the last time, the audio system is to resume playing the same music automatically when the
same USB is plugged in at the next time. (Trouble Symptom) The system does not resume
playing from the previously played music and starts to play from the first music in the USB.
When resuming a USB audio playing after editing the folder structure and/or the order of the
music in the USB by PC, a mismatch between the played tracks and the displayed track names
occurs.
Continued...

Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 18 of 45

No.
41
42
43
44
45

Conditions/Symptoms to be improved
After indicating "Play Artist ******" via voice recognition, the user selects a specific music
on the displayed list to start USB audio playback. Then, instead of the music on the list, the
specific music from the first album of that artist will be played.
After all music has been played by USB audio with the repeat function in “off” position,
music cannot be played after pressing search to switch the playing mode (folder, artist, album,
etc.) and selecting a music.
Voice recognition does not recognize certain SXM channel names.
When starting hands-free call using voice recognition commands, a warning message "Please
wait a minute" appears on the meter display and the call cannot be initiated.
When updating the CCU software from Dealership Mode, a progress bar for the installation
stops in the middle of the process and the update is not completed.

List of New Functions and Enhancements Included in Update RC2304:
No.
1
2
3
4

New Function or Enhancement:
To improve the chance of reestablishing the connection in case of connection failure of Bluetooth and/or Android Auto due to error in the smartphone side, the CCU sends a request to the
smartphone device again as additional attempt.
CCU Support vertical screen displays for Android Auto, but the actual display screen size differs depending on the Android device's OS version.
Update against vulnerability in security of Bluetooth connection.
When getting CCU USB logs at the Diagnostics Recorder screen in the Dealership Mode, it
was necessary to turn off ""Begin Recording"" to ""Export Data to USB.""
And after the log acquisition, it was necessary to turn ""Begin Recording"" ON again. The
system interface is improved so that ""Begin Recording"" is automatically switched ON after
log acquisition has been accomplished.

Symptoms to be addressed by Update RC2212:
No.
1
2

Conditions/Symptoms to be improved
Unexpected CP1 system reboot resulting from an inter reset to sync internal
communication with Bluetooth module.
CID restarts itself right after engine is started.

3
4

CID resets and reboots.
4 Right after starting up, the CID is blank only displaying the background without icons.

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 19 of 45

No.
5

Conditions/Symptoms to be improved
Loss of audio output for AM/FM

6

Loss of audio output from all sources. Voice from telematics, meter buzzer or beep sound are
not affected

7
8

Sound is lost when playing Bluetooth audio even though the screen is displayed without problem. It can occur when the audio source is switched repeatedly between the Bluetooth and
others.
SXM radio output is lost after terminating a handsfree phone call.

9
10

No audio played back when using CarPlay.
Sound volume control does not work while using Android Auto.

11
12

Cyclic short noise like a drilling or vibration is heard from speakers.
After the engine is started, a message of “Loading Navigation...” continues to be displayed,
but the map is not displayed.
Vehicle position on navigation map erroneously moves to zero degrees latitude and zero degrees longitude (0°N 0°E or west of Africa in the Atlantic ocean)

13
14

Navigation map scale is changed to the lowest setting (globe is displayed).

15

When “Call” button is pressed in “Confirm Destination” screen of Navigation system (to call
the destination site,) the call can be made but the screen does not transit to phone call screen.

16

When selecting “Phone-”>”Message,” message received time is displayed incorrectly as
“1/1/0.” It can occur with an Android phone with a specific Android OS (Pixel 6, Pixel4a,
Pixel4XL, Xperia etc. ) in which time zone data is attached to the message receiving time.

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 20 of 45

No.
17
18

19
20

21

22
23

Conditions/Symptoms to be improved
Even when using the same mobile device that was paired previously, a message of “Are you
sure you want to activate this profile?” is prompted and confirmation is needed to activate the
device.
Cover art of previous music is displayed when playing music without cover art in USB audio. It can occur when music with and without cover art is mixed and stored together a single
USB.

Command “Play Artist ”” to play all music of particular artist in USB music mode, only the
first item listed for the artist is played.
While playing music from USB, the music title displayed on the screen differs from what is
being played. It can occur by the following sequence of operation:
1. Display a list of music on the USB audio screen.
2. Change the screen to other screen than the music list.
3. The music play is continued and moved on to a music in a different music list.
4. Change the screen back to the music list in the USB audio screen.
In USB music mode, some music is skipped and the music in the next folder is started. Under
following condition
1. Play USB music in “Folder” mode with repeat mode setting “Repeat All.”
2. Turn Ignition Switch off then open/close door and keep it locked for more than 5 minutes.
3. Turn Ignition Switch on and operate “Track Up/Down” on the audio system.
The mode does not switch to Media, after “Media” icon is selected.
When selecting shortcut for SXM channel on “Home” screen, the screen is changed to SXM
but no sound is coming or no channel name is displayed.

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 21 of 45

No.
24

Conditions/Symptoms to be improved
When using FOTA service to update the software by selecting “Setting” > “Software Update,”
a message of “A new software update is available. Would you like to download it now?” is
displayed but the downloading does not start after pressing “OK.” When this symptom occurs,
it comes back to the “Software Update” screen. The downloading can be started by pressing
the “Update” on the “Software Update” screen. (Temporary solution.)

25

When Pre-Collision Braking System is activated, a message of “Obstacle Detected” is displayed on the information bar and does not go away
Preset SXM channel cannot be selected by satellite switch on the steering wheel.
Even after setting the date of next scheduled maintenance in Reminder screen, the date is displayed as “--”. It can occur when only the date of schedule maintenance is set without entering distance.

26
27

28

When pop up screen (like suggestion of taking a rest) is displayed on CarPlay screen, the
screen does not transit to proper screen (like destination search screen) and goes back to CarPlay screen even after pressing “Yes.”

29

When selecting a music by or using voice recognition system, a wrong music that had been
played at the end of previous time is played. It can occur by the following sequence of operation:
1. Play music in USB audio mode.
2. Change the source from USB to another one.
3. Turn Ignition Switch off then on.
4. Start to play music by pronouncing or though voice recognition system.

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 22 of 45

No.
30

Conditions/Symptoms to be improved
A wrong search location is used on TravelLink function. Example of the symptom

List of New Functions and Enhancements Included in Update RC2212:
No.
1

Conditions/Symptoms to be improved
New shortcut button(s) are added in button bar of “Home” screen.
1. AVH (Auto Vehicle Hold) ON/OFF Button.
2. Auto Start Stop ON/OFF Button. (If equipped)
For vehicle equipped with AVH and Auto Start stop:

For vehicle equipped with AVH (only):

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 23 of 45

No.
2

Conditions/Symptoms to be improved
Air conditioner control interface is changed to that of 23MY.
Current ( -22MY) screen transition:

23MY screen transition:

No.
1

2
3

Conditions/Symptoms to be improved
No image on CID (Center Information Display) or Black display condition
followed by CP1 reboot resulting from CCU (Cockpit Control Unit) internal
communication error or due to listed below actions:
• CP1 forced reboot by pressing the “Vol” button continuously or by
performing factory reset operation
•

LCD in the combination meter goes blank (black) momentarily during driving

•

LCD in the combination meter goes blank (black) after battery repair

NOTE: Rear View Camera function is not impacted by this condition.
CP1 system and combination meter reboot again following a forced reboot, when
smart phone connected via USB port.
No sound after ignition-on or CP1 reboot

Update
Method
USB
ONLY

USB
ONLY
USB
ONLY
Continued...

Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 24 of 45

No.
4
5
6
7

Conditions/Symptoms to be improved
Vehicle location is not displayed correctly in Navigation screen.
Ring tones and the voice from the other end on the hands-free phone call cannot be
heard
Android Auto does not function. “Android Auto is Disconnected” is displayed with
Launch Error message.
Time setting is not possible in Manual mode
Vehicle Setting Icon in menu is grayed out.
Menu list in the “Car” tab in the Setting Menu is not displayed.

Update
Method
USB
ONLY
USB
ONLY
USB
ONLY
USB
ONLY
USB
ONLY

8

9

Incorrect translation for X-Mode in Spanish language

USB
ONLY

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 25 of 45

USB or FOTA update method:
No.
Conditions/Symptoms to be improved
1
System restarts itself during FOTA (Firmware Over The Air) update. FOTA operation is conducted in two processes: downloading (from the server to the Cockpit Control Unit via Wi-Fi)
and installation (inside the Cockpit Control Unit). During the FOTA operation, after the new
software has been downloaded to the Cockpit Control Unit (CCU) customer is to push “Install
Now” on the Center Information Display (CID) to start installation of the software.

However, in rare case, the CCU restarts itself* during installation.

Note*) Even if this symptom occurs, after approximately 2 minutes, the system resumes, and
the CID comes back to the below screen. Customer can then push the “Install Now” to proceed with the installation.

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 26 of 45

No.

Conditions/Symptoms to be improved
No image on CID (Center Information Display) or Black display condition followed by
CP1 reboot resulting from CCU (Cockpit Control Unit) internal communication error or
due to listed below actions:
•
•
•
•
•
•

2

•
•
•
•
•
•

Loss of Bluetooth or Wi-Fi connection
Application crash during Bluetooth audio streaming
Launching CarPlay or Android Auto application, after the smart phone is connected
Removing USB connection between the iPhone’s and CP1 during active CarPlay session
STARLINK application crash
Performing USB map update using Bluetooth connection with a smart phone carrying
STARLINK Companion App map update data
When ACC is turned OFF and ON, while STARLINK Companion App map update is
being performed
Navigation application crash
“Service Appointment Scheduler” application crash due to a communication error between
DCM and CCM
Re-inserting USB Flash drive within 2-3 seconds
Removing USB Flash drive while playing back the data from the USB Flash drive
CID display loses images (black screen) and reboots itself after ACC (or Ignition) is
turned OFF and ON.

NOTE: Rear View Camera function is not impacted by this condition.
3
4

Cannot finish registration, DMS user registration
Cannot select Wi-Fi to ON, button is gray out

5
6

Intermittent loss of Bluetooth connection
Phone contacts transfer fails, when pairing iPhone with Bluetooth
Blank display when connecting CP1 to Wi-Fi network with long name (over 32 characters)

7

While using Apple CarPlay, “SUBARU” is displayed on the iPhone Setting menu instead of
vehicle name

8

Continued...
Bulletin Number: 15-270-20R; Revised: 10/15/24

Page 27 of 45

No.
9
10

Conditions/Symptoms to be improved
CarPlay stopped working after hanging up a hands-free phone call
Screen is no changed to Composer or Album screen, iPhone /iPod connected as iPod mode
CID shows multiple images simultaneously

11

12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35

Flickering screen on Climate control screen
CID freezes/locks after startup
NOTE: Rear View Camera function is not impacted by this condition