NHTSA ID Number: 11009663
Manufacturer Communication Number: SSPD5 FC
TSB/Document Date: 2024-11-04
Summary
SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda
Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class.
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wy FIELD COMMUNICATIONS
DATE: Monday, October 21, 2024
FROM: Travis Young
SUBJECT: WARRANTY EXTENSION UPDATE - Valve Stem Seals Class Action Settlement
Program for Excessive Oil Consumption and Oil Consumption Powertrain
Warranty Extension Special Service Program SSPD5
SUMMARY: — WARRANTY EXTENSION UPDATE - Valve Stem Seals Class Action Settlement
Program for Excessive Oil Consumption and Oil Consumption Powertrain
Warranty Extension Special Service Program SSPD5
TYPE: Informational
Dear Mazda Dealer Colleagues,
We would like to provide you with an update regarding the terms for this Warranty
Extension that went into effect October 8, 2024. In the final settlement
agreement, which was approved by the court in October 2024, there is also
coverage for an additional 1 year and 12,000 miles however, this coverage only
applies if the vehicle is presented to a Mazda dealer by October 8, 2025, and has
no more than 96,000 miles. After October 8, 2025, all coverage under SSPD5 will
revert back to the original extension limit of 7 years, 84,000 miles. The Parts &
Warranty Information and Dealer FAQ's have been updated with this information
on Mazda Global Service Support (MGSS).
If any Mazda Dealer declined a customer for coverage because they were over
84,000 miles, please fill out the Dealer Recall Help Form located on OQneMazda.
Available Resources:
To help you answer any questions regarding this program, Mazda has developed
the following resources:
1. Dealer FAQ's, Repair Procedure and Parts & Warranty Information are all
available on Mazda Global Service Support.
2. For Warranty questions, please contact the Warranty Hotline at
[email protected].
3. For parts related questions, please contact the Corporate Dealer Assistance
Group at [email protected] or by calling (877) 727-6626, Option 2.
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TSB/Document ID: SSPD5 FC
Replacement Service Bulletin Number:
MFR Communication Date: 2024-10-22
MFR Internal Campaign ID/Software Version: SSPD5
Communication Type: Warranty Program/Extension
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem: Lubrication System
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