nN TO: Dealer Principal, Service Manager, NO: — 1D-23-03
MOPAR. Service Advisor and Warranty Claims DATE: October 2, 2024
Administrator
SUBJECT: 2018 - 2024 (Current) Jeep
Wrangler (JL) and 2020 - 2024 (Current)
Jeep Gladiator (JT) - Corrosion Warranty FOR: Puerto Rico/ US Virgin Islands
Claim Simplification (Rev. F)
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PURPOSE:
This bulletin updates the timing for the repairs. This bulletin adds 2024 model year vehicles
and updates the Collision Service Bulletin number. This bulletin announces the change in the
Labor time and material allowance for a new repair process. This bulletin explains the new
process for corrosion Warranty (W) claims for paint repairs and replacement on the 2018 -
2024 (Current) Jeep Wrangler (JL) and 2020 - 2024 (Current) Jeep Gladiator (JT) vehicles. This
bulletin announces that these vehicles no longer require Vehicle Digital Imaging (VDI) pre-
approval, therefore, the measurement requirements and the Repair vs Replace worksheet
has been eliminated for claim support. This is a process change communication, not a
coverage change. Always verify coverage using DealerCONNECT or wiADVISOR VIP.
A list of LOPs for repairs that require Vehicle Digital Imaging pre-authorization can be found in:
Y DealerCONNECT>Service>Warranty Administration>Pre-Authorization Programs>
Vehicle Digital Imaging Pre-Authorization Matrix
¥ DCMail>Mopar Technical Service>Warranty Pre-Authorization Programs>Vehicle
Digital Imaging LOPs Requiring Pre-Authorization (Non-Powertrain)
TIMING:
Effective with repairs completed on or after August 13, 2024
ACTION:
NOTE: Any future Labor time change or Material Allowance change, use the time or
allowance that is listed in Labor Operations using the path: DealerCONNECT> Service>Claim
Administration>Labor Operations.
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| New Labor Operations have been developed that include labor and material allowance for all
needed painting, de-trimming, repair and blending for individual panel repairs/replacements to
simplify the claim and estimating process, and removal and installation of the Seam Sealer.
For these repairs, measurements and the Repair vs Replace worksheet are no longer
required, therefore, these repairs do not require pre-approval. All other repairs will
MOPAR: continue to follow Warranty Bulletin ID-20-21 Rev. A.
Aredesigned hinge has been created for these vehicles, that includes a new gasket to
address the corrosion issues. Due to the new design, hinges MUST be replaced as a set
(upper and lower per component), to make sure there won't be a visual mismatch between
hinges of the same component. Do not replace the hinges on the other doors if no signs of
corrosion is found. See Technical Service Bulletin 23-020-23 for further information.
In order to ensure that all areas of the customer's vehicle are being addressed in the same
visit, a quality inspection of all hinge mounting areas and panel seams should be completed.
Based on the inspection, any panel that shows corrosion should be addressed during the visit.
Collision Service Bulletin 31-001-24 has an inspection process and explains when a panel
replacement is required. The Collision Service Bulletin outlines two reasons for panel
replacement (see examples below).
1. Pitting found after sanding the affected area (Fig. 1)
3
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Pitting Found After Sanding Example (Fig. 1)
Note: If pitting is found during the sanding process, please use LOP 23-75-XX-XX for up to 0.5
hours in conjunction with the 23-85 replacement LOP.
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2. Corrosion found on the seam of the panel (Fig. 2)
Seam Panel Area Examples (Fig. 2)

Note: If corrosion is found on the seam of the panel, the door shell will be replaced. No
additional sanding in the hinge or seam area is supported.

Note: The repair allowance within the bundled LOPs includes time for repairing either both
hinge areas or repairing corrosion on the edges or bottoms of the panels. If corrosion is found
in both areas the panel should be replaced.

Dealers will need to take photos of the affected areas identified during the inspection to
support the repair. A clear photo of the corrosion is needed and MUST include the VIN and
affected body panel. The VIN and affected body panel can be included on a sticky note,
written with a grease pen, a copy of the RO in the photo, masking tape, etc. (Figure 3)

VIN Example (Fig. 3)
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| Parts and materials outlined in Collision Service Bulletin 31-001-24 are included in the material
allowance. Examples of items not reimbursable are listed below but not limited to:
e Hazardous material disposal fee e Disconnecting and reconnecting
e Shop supplies the battery
e Pre and post scans e Upgraded anti-corrosion/ paint
MORES. e Cleaning, waxing and sanitizing protection
supplies ¢ Body shop administrative fees
e Protective covers or storage bags ¢ Towing and storage fees
e Fitting/ aligning panels e Additional labor, parts or services
e Resetting electronics and memory not supported by the Collision
functions Service Bulletin
¢ De-nib and polish
Claim Processing
Dealers will no longer submit these panel repairs as a sublet claim when the repair was
completed by a third-party body shop. Entering all parts and labor as a traditional repair will
show the maximum amount supported for reimbursement.
For these repairs all claims should be submitted as a normal Warranty (W) claim with the
following information:
¢ Technician ID as “none”
¢ Part(s) and materials (MATL)
¢ Labor (new Labor Operations only)
e RA attachments
¢ Sublet invoice must be submitted with the claim
- Must also be retained in the dealer's file
- Ifthe sublet bill is less than the claim amount, adjust the claim total in
the “adjustment field” in Claim Entry
e Photos with the VIN and affected area
To simplify the claim process, new LOPs have been created. The new LOPs include all
detrimming, repair and refinishing needed to complete the repairs. An example of a new LOP is
below, additional LOPs are found in the LOP tree.
23-75-53-02 is the new LOP to use when repairing a front door hinge area. This new LOP
bundles all Labor Operations for the repair (as shown below in the Bundle Details), which
allows 1 LOP to cover the entire repair. Dealers will now use the 1 LOP to cover the complete
repair, no other LOPs are needed.
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LoP Description Labor Material
23755302 Panel, Front Door:JL/JT Single Front Door Repair 6.3. —=——171.17
MOPAR.
Bundle Details
Lop Description Labor Material
23705302 Panel, Front Door - Refinish Complete 1.8 113.75
23675301 Panel, Front Door - De-Trim One Door 0.8
23675350 Panel, Front Door Remove and Install 0.4
23750900 Hinge Area Repair 0.6
23750900 Hinge Area Repair 0.6
23706302 Hinge - Refinish Door One 0.6 28.71
23706302 Hinge - Refinish Door One 0.6 28.71
23675101 Panel Fender-De-Trim One Fender 0.5
23675150 Panel, Fender Remove and Install 0.4
23-85-53-11 is the new LOP to use when a door shell is replaced. This new LOP bundles
all Labor Operations for the replacement (as shown below in Bundle Details), which allows 1
LOP to cover the entire repair. Dealers will now use the 1 LOP to cover the complete repair, no
other LOPs are needed.
NEW
- Front Door Replacement
Lop Description labor Material
23855311 Panel, Front Door;JL/JT Complete Replacement 63 229.41
i
Bundle Details (updated screenshot)
OLD
- Front DoorReplacement
23855302 Panel, Front Door Replace 15
23855350 Panel, Front Door Refinish Complete 2.6 225.94
23706302 Hinge refinish 0.6 28.71
23706302 Hinge refinish 0.6 28.71
23675101 Panel, Fender - De-Trim One Fender 0.5
23675150 Panel. Fender Remove and Install 0.5
Total 288.36
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| Additional “NEW” LOPs are available for the remaining affected panels. See updated screenshot
below:
Single FrontDoor 23755302 Panel, front door JL/JT Single Front Door Repair 63 171.17
Single RearDoor 23755402 Panel, rear door JL/JT Single Rear Door Repair 5.8 146.69
MOPAR. fod 23752111 Panel, food Aluminum - JL/JT ood Repair 6.6 271.04
Tail Gate 23753702 Panel, tailgate JL/JT Complete Tailgate Repair 61 228.86
Windshield Frame. 23751002 Frame, windshield - Repair JL/JT Windshield Frame Repair 7 189
Single Front Door 23855311 Panel, Front door;JL/JT Single Front Door Replace 6.2 283.36
Single Rear Door 23855411 Panel, Rear door;JL/JT Single Rear Door Replace 5.5 233.24
Hood 23852112 Panel, Hood;IL/JT Hood Replace 6.7 389.43
Tail Gate 23853711 ‘Panel, Tailgate;JL/sT Tailgate Replace 5.7 378.21
Windshield Frame 23851011 Panel, Windshield Frame;JL/JT Windshield Replace 5S 89.241
Please ensure all affected dealership personnel are aware of this bulletin.
WARRANTY OPERATIONS
FCA International Operations LLC reserves the right to change any or all of the rules set forth in the Warranty Administration Manual by means of Warranty Bulletins and also by making the
amended manual available to you on DealerCONNECT.
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