Daimler Truck
North America LLC

Field Service Campaign

September 2024
SF692 A

Subject: VIN Certification Labels
Models Affected: Specific 2023-2024 Freightliner eCascadia and Western
Star 4900, and 6900 vehicles, manufactured February 17, 2023,
through July 12, 2023.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and its wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF692 to modify the vehicles
mentioned above.
The affected vehicles may have incorrect VIN labels due to a model year change.
The incorrect VIN label will be removed and replaced with correct VIN labels.
There are approximately 35 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding recall and field service campaigns prior to the sale or delivery of a
vehicle. A dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
IMPORTANT: No parts required. The certification labels should be ordered before the vehicle arrives to allow
time for the labels to ship. Please refer to the work instruction to order Certification Labels.
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF692, a list of
the customers and vehicle identification numbers will be available on the DTNA Portal via OWL.
Table 1 - Replacement Parts for SF692
Campaign Number
SF692 A

Part Type

Part Number

Part Description

Qty.

OTHER

24-01810-001
WAR261

CERTIFICATION LABEL
BLANK COMPLETION STICKER

1 ea
1 ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

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Daimler Truck
North America LLC

Field Service Campaign

September 2024
SF692 A

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF692 A

Remove and Replace VIN Labels

0.4

996-F222A

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF692-A).
• In the Primary Failed Part field, enter 25-SF692-000.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on September 30, 2025. Dealers will be notified of any
changes to the termination date via an Important Campaign Information Letter (ICI) posted on the DTNA
Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. Canadian Dealers: return kits to
your facing PDC. Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via the Warranty
Support Center (WSC) located on the DTNA Portal. Export distributors submit a WSC inquiry or contact your
International Service Manager.

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Daimler Truck
North America LLC

Field Service Campaign

September 2024
SF692 A

Copy of Notice to Owners
Subject: VIN Certification Labels
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Truck Division, and its wholly owned subsidiary,
Western Star Truck Sales, Inc., is initiating Field Service Campaign SF692 to modify specific 2023-2024 Freightliner
eCascadia and Western Star 4900, and 6900 vehicles, manufactured February 17, 2023, through July 12, 2023.
The affected vehicles may have incorrect VIN labels due to a model year change.
The incorrect VIN label will be removed and replaced with correct VIN labels.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately one-half hour and will be performed free
of charge. To locate an authorized dealer, search online at northamerica.daimlertruck.com/contact-us. Scroll
down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on September 30, 2025. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, 7 a.m. to 4 p.m. Pacific Time, M-F, e-mail
address: [email protected], or the Customer Assistance Center at (800) 385-4357, if you
have any questions or need additional information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

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