Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Front and/or rear internal door trim panel - Poor retention between the trim panel and door
Bentley: worldwide (2WBE),China 796 VW Import Comp. Ltd (Vico), Beijing (6796)
Bentley
2074995/1
EH
Approval

New customer code
Object of complaint
body fixtures and fittings -> door, closures operation -> close rear lid
body fixtures and fittings -> door, closures operation
body fixtures and fittings -> closures
body fixtures and fittings -> closures
body fixtures and fittings -> door, closures operation -> electrically close rear lid

Complaint type
Position
functionality -> cannot be closed
functionality
noise, vibration
dimensional accuracy
functionality -> without function / defect

Vehicle data
Continental GT/C and Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2020
2021
2022
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

Customer statement / workshop findings
Front and/or rear internal door trim panel - Poor retention between the door trim panel trim clips and door panel tucker studs
NOTICE

Technical background
The door trim panel is retained to the door panel tucker studs with trim clips (Figure 1)

Figure 1

The door trim clips fit / secure onto the door panel tucker studs, the tucker studs are located as shown in Figures 2 and 3
(Depending on model)
NOTICE
•

Flying Spur (front and rear doors) - Figure 2

Figure 2
•

Continental GT/C (Figure 3)

Figure 3

Production change
All VIN’s from SCBBK53S4PC010426 have the latest specification tucker studs fitted at the time of production. The new tucker studs have a more
severe shaping to increase the pull off loads of the tucker clips irrespective of any coatings present
Should the issue be evident post the suggested VIN please raise a technical DISS query and await feedback before conducting any further work

Measure
1) Raise a technical DISS query, ensuring the following is conducted:
•

Before the door panel is removed, take a photograph which clearly shows the door panel retention issue
NOTICE

IMPORTANT: It is not required to conduct the rework on all doors, the rework must only be conducted on the door which has the retention
issue evident
2) Referring to the applicable Rep.Gr remove the applicable door panel
•

Once the door panel has been removed, take a photograph which clearly shows the tucker stud and any coatings present

3) Abrade all tucker studs using 3M Scotchbrite (or similar)
Tip: Ensure the whole tucker stud front to rear is abraded - Then wipe clean
CAUTION

CAUTION

4) Referring to the applicable Rep.Gr refit the applicable door panel

Warranty accounting instructions
Warranty type 110 or 910
Damage service number
Front - 70 59
Rear - 70 73
Damage code 00 18
New Continental GT/C and New Flying Spur - Time to remove and refit the front door trim panel
Labour operation code 70 59 19 00
Time 20 TU
Time to remove the e-coat from the front door tucker studs (x1 door)
Labour operation code 57 51 29 99 (use 99 index until 26/09/24)
Time 10 TU
New Flying Spur - Time to remove and refit the rear door trim panel
Labour operation code 70 73 19 00
Time 20 TU
New Flying Spur - Time to remove and refit both rear door trim panels
Labour operation code 70 73 20 00
Time 40 TU
Time to remove the e-coat from the rear door tucker studs (x1 door)
Labour operation code 58 51 29 99 (use 99 index until 26/09/24)
Time 10 TU