Technical product information
Topic
Market
area

Driver / Passenger door(s) creak on close - All models (front and / or rear)
Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley
rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06
Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America
(6E05)
Bentley

Brand
Transaction
2071525/3
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
body fixtures and fittings -> doors
body fixtures and fittings -> door, closures operation
body fixtures and fittings -> door, closures operation -> close door

Complaint type
Position
noise, vibration
functionality
noise, vibration -> noise

Vehicle data
Bentayga Series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*

MY
2017
2018
2019
2020
2021
2022
2023
2024
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

New Continental GT/C and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

Customer statement / workshop findings
Driver and / or Passenger door creak during the “Power close” function - Front and / or rear (Depending on vehicle type)

Technical background
Revision history - TPI 2071525/3
• The instruction asking retailers not to replace noisy cables during the Pre Delivery Inspection (PDI) has now been removed
Hint: Should the issue be evident during PDI the operative should conduct the instructions within the Measure section
•

A care point has been added in Step 3 (Figures 2 and 3 depending on model) relating to the removal and refitting of the applicable door
trim

•

An extra check has also been added within Step 15 to confirm the applicable door can be opened and closed from inside of the vehicle

•

Warranty accounting instructions have been revised
NOTICE

In the event the vehicle is post the VIN cut off (see below) the operative should raise a DISS query and await feedback before conducting any
further work, ensure a video of the issue is attached to the DISS query
New Continental GT - SCBCT2ZG1PC012007
New Continental GTC - SCBD133S9PC012009
New Flying Spur - SCBBY53S7RC013869
Bentayga - SJAAB14V2RC025067
Or
In the event a customer complaint has been received and the VIN is prior to the previously listed VIN cut off the operative should raise a DISS
query and conduct the instructions within the Measure section of this TPI and replace the applicable power close door latch cable only
Hint: In this scenario permission is not required via the open DISS query to replace the cable, the operative should replace the cable as
described within the Measure section of this TPI
Note: The instructions within the Measure section are the same regardless of vehicle type
VERY IMPORTANT: A video showing the creaking noise must be attached to a new or existing DISS query regardless if the
VIN is prior or post the previously listed VIN’s, failure to provide the required information could result in warranty claims
being cancelled
The operative must avoid impact to the latch, in case of accidental damage or impact the latch must be replaced, a technical
DISS query must be raised in this scenario to gain permission to replace the power close door latch
NOTE: Warranty claims submitted for accidental damage or impact will not be approved via warranty

Production change
-

Measure
NOTICE
1) Record a clear video of the door creak issue from the applicable door as follows:
•

The video must be recorded in a quiet environment

•

The video must be recorded in the same environment in which the customer experienced the issue

For example: Noise occurring from the drivers door when the car is parked in direct sunlight at temperatures over 18
Degrees Celsius
2) Referring to Figure 1 - With the door open - Use a suitable non metallic tool - Close the latch
Hint: Whilst closing the latch the operative must listen for the creaking noise

Figure 1
With the door open - Does the latch creak during the power close operation?
YES - Record a clear video of the noise with the door open when closing the latch using a non metallic tool - Go to Step 3
NO - The issue is not related to the door latch, continue with further investigation for example: Striker profile, the operative must also refer to
Elsa Pro and check for any VIN related TPI’s
3) In the event the door latch is creaking as described in Step 2 - Refer to Rep.Gr 57 or Rep.Gr 58 and replace the applicable power close door
latch motor cable as described within the onward instructions
CAUTION

Figure 2

Figure 3

Power close door latch cable replacement
Hint: Although the original cable will be discarded after removal it is best practice to follow all instructions as detailed regardless if removing the
original cable or fitting a new replacement cable
4) Referring to Figure 4 (Circle) - Hold the cable at the location shown (end fitting)
IMPORTANT: Do not hold the cable at any other point than the end fitting

CAUTION

Figure 4
5) Referring to Figure 5 - Grip / hold the cable end as shown

CAUTION
Do not grip / hold the cable as shown in Figure 6 as the cable can be easily damaged/bent (this is imperative when fitting
the new replacement cable)

Figure 6
6) Pull the cable outwards (Figure 7) until the spool reaches the end stop (Figure 8)

Figure 7

NOTICE

7) Once the spool reaches the end stop, a second operative is required to lock the spool in position using a cable tie (4.8mm x 200mm) at the
location shown in Figures 9 and 10

9
CAUTION

Figure 10

Figure 11
Hint: The inner cable should not be under any tension once the spool has been secured
8) With care manoeuvre the cable barrel end out and away from the spool (Figure 12)

Figure 12
9) With care manoeuvre the outer cable housing out and away from the bracket (Figure 13)
Hint: The colour and material of the outer cable housing can vary, however the instructions are the same regardless

Figure 13
10) Immediately discard the original cable ensuring all local environmental guidelines are followed

Power latch cable installation
Installation is the opposite of removal noting the following:
CAUTION

Figure 14
11) Referring to Figure 15 - Fit / locate the cable barrel end into the spool (A) ensuring the barrel end is fully located into the spool

•

Guide the cable into the spool ensuring the cable is seated within the spool

•

Push / fit the outer cable housing into the bracket (B)

Hint: Ensure the cable housing is fully inserted into the bracket
•

Confirm the tensioning spring is located correctly as shown (ARROW)

Figure 15
The operative must refer to the CAUTION notice below before cutting the cable tie
CAUTION

On completion the assembly should be as shown in Figure 16
•

Check the cable has wound successfully onto the spool

•

Check the boot and cable boss is not damaged / split or cut

Figure 16
12) referring back to Figure 9 - Check the spool tensioning spring is located correctly
CAUTION

Figure 17
13) Referring to Figure 18 - Open and close the latch spool (x10) times whilst monitoring the operation of the spool / cable
CAUTION

Figure 18
14) Should the spool/cable be operating to specification apply a yellow paint mark at the location shown in Figure 19 before refitting Note: The
yellow paint mark confirms the cable has been replaced

Figure 19

15) Before returning the vehicle to the customer, the operative should confirm the issue is no longer evident as follows:
•

Using the exterior door handle - Open and power close the applicable door(s) x10 times

•

Using the interior door handle - Open and power close the applicable door(s) x10 times

NOTE: Please ensure the power close function (step 15) is replicated in the same circumstances when the customer experienced the issue For
example: Noise occurring from the drivers door when the car is parked in direct sunlight at temperatures over 18 Degrees
Celsius
CAUTION

VERY IMPORTANT: To assist in any future complaints the retailer should make a note on the vehicles repair history
regarding the work which was conducted to eliminate the noise
For example - Drivers power close door latch cable replacement

Warranty accounting instructions
Warranty accounting instructions
Warranty Type 110 or 910
Damage Service Number 57 17
Damage Code 00 20

Bentayga
Time to remove and refit the rear door trim
Labour operation code 70 73 19 00
Time
20 TU
Time to remove and refit the front door trim
Labour operation code 70 59 19 00
Time
20 TU
Time to remove and refit x1 door latch (Front)
Labour operation code 57 17 55 00
Time
20 TU
Time to remove and refit x1 door latch (Rear)
Labour operation code 58 17 55 00
Time
30 TU
Time to remove and refit x1 door latch cable (Front)
Labour operation code 57 37 19 50
Time
10 TU
Time to remove and refit x1 door latch cable (Rear)
Labour operation code 58 37 19 55
Time
10 TU
New Continental GT and New Continental GTC
Time to remove and refit x1 front door latch
Labour operation code 57 17 19 00
Time
220 TU
Time to remove and refit x1 door latch cable (Front)
Labour operation code 57 37 19 50
Time
10 TU

New Flying Spur
Time to remove and refit x1 door latch (Front)
Labour operation code 57 17 19 00
Time
80 TU
Time to remove and refit x1 door latch (Rear)
Labour operation code 57 17 55 00
Time
50 TU
Time to remove and refit x1 door latch cable (Front)
Labour operation code 57 37 19 50
Time
10 TU
Time to remove and refit x1 door latch cable (Rear)
Labour operation code 58 37 19 55
Time
10 TU

Parts information
Bentayga - Bentayga EWB
Front - 3SE 837 085C
Rear - 3SE 839 085C
New Flying Spur
Front and Rear - 3SE 837 085C
New Continental GT and New Continental GTC
Front - 3SD 837 085C