BODY ELECTRICAL

24-BE-012G

SEPTEMBER 2024

G90 (HI)

SOFTWARE UPDATE/HEAD UNIT REPLACEMENT FOR DIS2.0
HEAD UNITS
This TSB supersedes TSB 23-BE-012G to update the USB part number on page 1, add op code
regarding AVN head unit replacement on page 2, and add steps on pages 5-6 with instructions
to activate Genesis Connected Services and replace the Head unit, if necessary.
Description: On certain 17-19MY G90 (HI) vehicles, the DIS2.0 head units may experience any of the
following symptom(s): (1) Battery Drain, (2) Genesis Connected Services (GCS) Activation Issues, (3)
Genesis Connected Services Remote Service Failures, (4) Genesis Connected Services Point of
Interest Failures. Follow the instructions in this TSB to update the AVN.

IMPORTANT NOTE:
Customers experiencing Genesis Connected Services (GCS) issues must be enrolled in GCS prior to
attempting the update. The update will be unsuccessful if customer is no longer enrolled in services.
Applicable Vehicles:
• All 2017-2019MY G90 (HI) vehicles experiencing any of the condition(s) listed above.
Parts Information:

G90
(HI)

SW Update for G90
GFE2392P150HI
Harman Head Units

Each GMA
retailer has been
provided 1 USB
stick for this
repair.

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

Warranty Information:

G90 (HI)

G90 (HI)

96560F16

AVN Software Patch
File

0.3 M/H

96560*

M45

ZZ3

96560R00

AVN Head Unit
Assembly
Replacement

Refer to
WebLTS for
current LTS time

96560*

M45

ZZ3

NOTE 1*: Please refer to the Web Parts Catalog for applicable AVN head unit part number.
NOTE 2: Normal warranty applies.
NOTE 3: Submit claim on Claim Entry Screen as “Warranty” type.
NOTE 4: This TSB includes Repair validation photos. Op times including VIN, Mileage, and Repair
validation photos as outlined in the Digital Documentation Policy.
NOTE 5: If a part is found in need of replacement while performing this bulletin and the affected part
is still under warranty, please submit a separate claim using the same repair order. If the affected part
is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
Service Procedure:

STUI
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.

i

1.

Information

•

Confirm that the vehicle exhibits a battery drain issue, or GCS related issue(s) listed in the
Description.

•

Do NOT remove the software update USB or turn OFF the IGN switch during the update.

•

Turning OFF the ignition will negatively affect the update.
Turn ON the ignition.

i

Information

Verify customer is enrolled in Genesis
Connected Services (GCS) before
attempting the update. The update will be
unsuccessful if customer is no longer
enrolled.

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SUBJECT:

2.

Contact Techline with IMEI (A) to confirm if
service line is active. Do not continue unless
service line has been confirmed as active by
Techline.

A

3.

STUI
Using STUI, take a picture of the USB
stick near the USB Port with the last
six digits of the VIN and date of the
inspection included. Upload the
photo to STUI.

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4.

Insert the USB into the front multi jack (B).

B

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5.

In approximately 4 minutes, the AVN will be
rebooted and go blank as demonstrated in the
example photos.

The Genesis Logo will return and request the
user to Confirm (C) the safety message.

C

6.

Remove the USB immediately after reboot.

i

Information

If USB is NOT removed, the reset process
will be repeated.

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7.

Go to Home -> Setup -> Bluelink.

E

If GCS shows Not Active (D) press the
Service Activation (E) button and confirm
Activation Successful (F) displays.

D

If GCS shows Active (G), proceed to step 8.

F

G

8.

Press the hard reset button (H).
H

9.

Confirm the condition(s) listed in the
Description on page 1 are no longer
happening.
If OK, service procedure is complete.
If not, proceed to step 10.

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10.

If any of the conditions are still present, a Head
Unit replacement will be required.

PA Approval Required for
Replacement
If replacement of the AVN head unit is
required and head unit is out of warranty,
please submit a Prior Approval (PA) request
for approval with the following:
1. Copy of the vehicle’s repair order
2. Showing condition/symptom still
present for head unit related to
Genesis Connected Services
(Connected Services Activation
Issue, Remove Service Failure,
Point of Interest Failure) or battery
drain

I

Please ensure PA Repair group is ‘OTHER’
and claim type is ‘GOODWILL’. PA will
review Dealer’s request upon submission.
Once PA Is approved, the dealer may
order the necessary replacement part.
Contact Techline with the replacement IMEI
information (I) before installing replacement
unit as the IMEI from replacement unit needs
to be activated first.
Replace head unit then repeat steps 4-10.
Confirm all GCS functions are working. If OK,
service procedure is complete.

i

Information

Do NOT install replacement unit until IMEI
has been confirmed to be activated.

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